I'm a relative newbie to building a website, using plug ins and am always nervous about the new thing I'm adding.
This form builder was something we really needed for our website to streamline the submission process for class sign-ups as well as exhibit submissions.
So I bravely installed it built the form, tested it and poked around, figured out where the database was, etc. But what I soon realized is that images were not coming in the emails, (though they were in the database) which sort of defeated the purpose.
I posted on the forum and was contacted. Described the problem via email, the tech, logged in and within a few days (I feel like there's a significant time difference), they had diagnosed, tested and solved the problem.
They also notified me that if I were to update the plugin at a future date, I should notify them first and they would update the patch and the plugin simultaneously.
Overall, service was wonderful and the patch works. The form will greatly help us keep track of submissions and streamline how class attendees and exhibitors apply and pay for events.
If I had one criticism it would be that I wish the techs were in the same time zone. It would have greatly sped up the process. That's the only reason for 4 stars rather than 5.
After the recent WP 4.0.1 update "broke" our Form Maker plugin and the plugin had to be updated we starting getting a conflict between the Form Maker and our home page Slider. The support we got from Web Dorado to fix the problem was superb! Fast, straight-forward help and the site was rectified very quickly.
I really do love this plugin! It makes my life so much easier, is super easy to use, and works like a charm. I currently have the free version, but plan on upgrading in the next week or so. You can save and export data, which is a huge plus for me. When I first installed it I contacted customer support to help me understand a new things, and they were extremely kind and patient as well. Great plugin to have, I would definitely recommend this one.
The concept of this plugin is awesome and it lured me in, instantly. I paid the $30.00 to get the pro version before even testing it with the free version because of the awesome reviews and it seemed to fit my needs, 100%.
However, I have quickly realized my mistake, I should have given it a test drive to see that they are struggling on the customer service. Several people have posted in their support forums for the exact same problems I am having, but the only responses from the company are "Give us Admin access"...on every single on.
It's buggy as can be. Buyer beware. This was a $30.00 mistake.
Great forms with great support - I will recommend, many thanks!
I have used this form off and on for various websites, but everytime i do the support team has to go to each site i would use it on and do site fixes. Front end visual composer never works on a particular premium theme. Recently my site speed dropped dramatically on one of my sites and usually when their is a problem this is the first plugin i always deactivate and it is usually the problem. I do not like to write negative reviews but these forms take awhile to build and when you pay for a plugin and it's function is not as good as free ones it is frustrating. I will say thiis though, the support is A1. They respond within 12-24 hurs max and always fix the problem. but i gave up using it, because of the work involved in creating forms and the possibility of malfunction seems to arise at some point. I found another form maker that was free, easier to use and easy to customize in color. I always need supports help adjusting colors and just do not like to have to depend on support for minor things like color customization which should be easier than a free one. Once again support is EXCELLENT. I use only premium themes which have more functions and plugins than free and that may be a reason for it. I just was upset at finding my page speed taking a dump and when deactivating it goes right up. I am done creating forms with this that i eventually have to remove and rebuild. Sorry for this review to developer, but i was really upset and tired of making forms and deletingthe plugin.
Very straight forward and easy to use. I like all the features and it does exactly what I needed in a form maker - and more. When an issue arose and the forms weren't working, I contacted tech support and they were super helpful and fixed it pronto. I would definitely recommend this plugin to anyone looking for a form builder for WordPress.
I had an initial problem with the way the file upload worked in that they were just dumped into a directory on in WP. These guys actually swooped in and made it 10x better by putting links in the email to the files! And they got it all done in a day or two! It was a great plugin before now it's even better with some of the best support I've seen so far for plugins.
Super easy to use, great tech support, and very comprehensive form features. I would definitely recommend this plugin.
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