Every single thing about this plugin, the pro version, the support & the company who makes it is one of the worst experience I've had with any plugin for wordpress.
It was hugely disappointing to spend the time to install EE, add events and then realize that it allows people to "register" without completing payment. I think it goes without saying that anyone would expect a "most comprehensive" event management plugin to integrate with payment. NOT to have the expectation that you would have to continually follow up with people to determine if they intentionally abandoned the registration process or are simply confused that they received a confirmation message (thus payment unnecessary).
This plugin is not worth the confusion and upset it can create with event attendees. Instead of touting "most comprehensive," this plugin would be better served by telling users that it is best used for free events.
Like others, I would consider upgrading if a clear answer could be provided. I logged in and searched the forum but if anyone asks about this required payment problem the answer is blocked (you must buy the premium plugin to see their answers). That's not encouraging.
I would love to see an event management plugin developed that fully integrates payment - like how eventbrite works.
I have used this on a few themes for a customer who has a new events listings site. mainly through my old lack of knowledge (not any fault with the software) I needed some support. These guys always come back quickly and effectively. within a few hours. That's really rare in today's digital software world!
100% recommended on all counts!
Registered here for the sole purpose of praising the support provided for this plugin, truly first class, thank you!! (oh and it a great plugin too!)
First and foremost, this is a great plugin. The paid version is top notch, but it comes with a catch. It has a lot of great features and offer a paid support plan. However, if you opt not to get the support plan they try to make the most trivial things more difficult for you. For example, if you do not purchase the support plan they do not allow you to update the plugin directly from WordPress. You have to go to their site, download the plugin and then manually upload via FTP. It sounds simple enough, but this plugin is constantly being updated so it is very easy to get 304 updates behind. Just one of the inconveniences they impose on you after you have already paid for their product.
I just recently purchased the Personal License and I had some issues with the install. I sent an email with my concerns and received a response within hours. It was an unusual situation and they offered to do the install for me - without charging me. I was incredibly impressed by that. I had another issue where I put the site license key on the wrong website - I wrote them and explained what I had done - it was my error - and in less than an an hour they responded to me and reset the site license for no additional charge. I expected to be charged in both situations and was pleasantly surprised with their responsiveness and generosity in helping me out. Service is everything! Well done Event Espresso!
When I upgraded my website to a Word Press site, I needed an event registration product of some kind. I spent a lot of time investigating my options. I narrowed it down to two. Event Espresso being one of the two. After digging into the product deeper, I chose Event Espresso. I am not a website builder, but I hack around and eventually get things done. Without out a doubt I made a good decision going with Event Espresso. Spent the money to get the premium support. You won't be disappointed. The only reason I gave them 4 out of 5 stars is because they don't offer telephone support. Even without telephone support, the support team is very responsive to questions and very helpful!!!
Worthless in my opinion. You are not able to configure much of anything without paying for a full version. Save your time and look elsewhere.
I use Event Espresso Pro and would give it 5 stars. However this review are for the lite version:
Recently I used Event Espresso Lite to set up an event for a charity fund-raiser. I fully expected fewer features, but was disappointed that the features that were included did not work as expected, and was particularly frustrated with broken or deficient functionality when clicking links in the emails sent from the website by the plugin, and a limit of 50 records on an event's attendee list (a bug, I think).
As I said, the Pro version works great. Looks like there's not too much pride embodied in the Lite version though!
I tried a number of other event registration / event management tools and none of them had the registration flexibility I needed. Another thing I like is that I took their user survey and got a personal response a few days later addressing each feedback point I made. That's a nice touch. There are a few things I'd like to see added, but all in all it's a pretty mature product that does exactly what I need it to do. Great job guys/gals.
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