terrible support. i do not suggest this or any other plugin from Mark at Ignitewoo. I've given him way too much time to resolve multiple PAID and "supported" plugin issues for WooCommerce extensions.
TL:DR Stay AWAY from IgniteWoo.
I used their online ticket system. Never received a response.
I emailed. Never received a response.
I called. Got voicemail. Left a message. Never received a response.
Once I emailed alerting them that I would be disputing payment for another plugin that I bought from them because I have now learned they don't actually offer support....MAGICALLY the undisputed support king Mark rose to life!
Better solutions out there with far better support.
I had a client purchase this plugin. I find it EXTREMELY difficult to use. I reached out to the client via their Zendesk ticketing (1168) just to have them send me the documentation. That was on May 7th. And nothing. I have tried logging into their zendesk platform to update the ticket and it says I am not a registered user.
PLUG IN NON-Intuitive
More frustration than what it is worth.
Once the plugin was installed it was including JS files into the admin area which completely broke the backend. After identifying the problem I tried to contact the developers both on this forum and on their website's contact form...
The reply to my first email simply said 'update the plugin'... I was on the most recent version anyway so I said that... no reply. I tried repeatedly to get in touch... no reply. I even told them that I was hoping to purchase the pro version for my organisation... no reply.
Don't even bother, use another events plugin.
I too have purchased two ignitewoo plugins and the customer support is unfortunately not very good. If you have a pre-sales question they are fast to respond, but once they have your money it's a different story.
As other people may have mentioned, this company (one person called Mark) is a disgrace to other developers out there.
Not for this plugin, but for the company itself...
I bought a plugin from Ignitewoo's own eCommerce website, the first problem was that the licence for the plugin was only for a year, however, this was not made clear at purchase stage. Having complained about this, I was told that it was clear to see in the terms and conditions, which were hidden in a separate link like you see for most 'agree with our terms and conditions' check box.
Secondly, the plugin did not work for me due to a clash with another major plugin. Due to both of these faults, I immediate requested a refund, and have requested this every day with no response whatsoever from the supplier.
Having researched on-line, many people have reported the same problems with this company. No response to refund requests when the software didn't work.
For this reason, I am strongly advising people to be very very weary of dealing with this vendor as they are in my opinion not trustworthy.
when combined with their wooevents pro, not much works well. The calendar widget shows past dates, when the first event is a paid event it doesn't show the price. Dates are off in the widget (i.e. widget shows Mar 27, but the event and the full calendar show Mar 28), and there are dates missing from the widget all together.
Woo called me and helped me through fixing an unfixable problem. it was a bug in the plug in fortunately and nothing I had done.
Now I've uncovered 2 more problems that are as serious.
Clicking on an event in the displayed month produces a page not found error as does clicking on any event in the 'upcoming events' widget
I like many things about the free version, but so much is broken, many links don't work, I can't add a category, the Add Media button won't work on events. Just to much wrong, I had to find another plugin.
I would buy a Pro version, but the Pro version for this is so complicated, there needs to be a Pro lite, with the ability to use WooCommerce for tickets, but not all the extra stuff that smaller venues do not need. I would pay for that, but the free version is too frustrating to use, as a web designer/programmer I can work around it, but I am setting this up for clients and they would not be able to deal with the bugs.
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