WordPress.org

Plugin Reviews

CM Tooltip Glossary

Easily create a glossary, encyclopedia or dictionary of your terms and show responsive tooltips when users hover over the terms.

7 reviews
Average Rating
4.3 out of 5 stars
You are currently viewing the reviews that provided a rating of 1 star. Click here to see all reviews.
(PRO version)
By , for WP 4.5.3

A lot of settings are missing and the support we get from CM is beyond bad. 3 days of emailing back and forth and the best idea they can come up with is to give them credentials to access our company website. Geee.... well thats not gonna happen in this lifetime. I dont recommed this plugin.

Update: after 4 days of emailing back and forth I finally got the answer that the missing functions doesn't come with the PRO-package but with the PRO+ package. You can easily be fooled by their webpage (https://www.cminds.com/store/tooltipglossary/#features) and think that all features comes with the PRO upgrade. IMO this is very similar to false advertising.
A few days later the CM-team started contacting me by email, asking me to edit my review.
Since they dont seem to stop bothering me I have now updated the review. Probably not to their liking though.

Nice plugin - Customer Service Sucks!
By ,

Love the plugin - CS is horrible! I PMd to find out if there was specific coding I needed. I made an obviously horrible mistake by asking if they had code they could provide. The CS rep asked me what the word "provide" meant.

All I wanted to know was if they had the code and if they could provide it. I never asked for anything other than that. If (s)he had told me I needed to upgrade for code, then that would have been fine. Instead, they waiting until they had completely insulted and chastised me for asking an innocent and simple question.

Next thing I know, the rep is slamming me and stated that I would never go into a grocery store and expect the food to be free.

What?!? I never asked to be supplied anything that would cost that person their job and I'm certainly not one to cheat any person or any business out of money (just ask all my creditors). :-)

Why couldn't the rep just tell that any coding would come with an upgraded version?

But the rep didn't stop there ... (s)he all but told me that I was just a nobody who didn't matter and they could care less about me, their customer. The only thing they cared about is making money.

Granted, we all have to make money. But in order to do that, we have to have customers.

The rep was terrible. (s)he didn't even bother to log off ... they just sat there and didn't respond at all when I told them how frustrating it must be when these types of miscommunications occur.

Wonder if it was one of the folks whose image is on their website? Doesn't matter - they must all be jerks because everything starts at the top and slides downhill and birds of a feather flock together. They are really nasty people.

That person would have made a sale on the upgrade, but there's no way in the world I would ever pay one red cent to a company that treated me like crap.

bad
By , for WP 4.4.2

very bad plugin because after install i errored!

overpriced, unsightly, misleading refund policy
By , for WP 4.2.2

It's true that this plugin has many advanced glossary features, but all the complex functions aren't worth very much when basics are being ignored.

CM Tooltip Pro+ costs $40 *per year* and comes with expensive extensions that provide almost no additional features. The whole purpose of a tooltip is to keep the reader on the page while providing additional information. Because CM Tooltip Pro+ doesn't allow an image in the tooltip itself, the reader has to go to the glossary page, Worse, the tooltip produced is hard to read and unsightly. Compare the output of the annual $40 CM Tooltip Pro+ to the $9 Tooltip Pro here.

I paid $80 total because (1) the underlying features are in fact very promising and (2) because of the stated 30 day return policy. Once I had installed CM Tooltip Pro+ I realized that despite paying for a skins package, I had very little control over the actual presentation of the tooltip. Given all this, I wrote to the developers and asked for a refund.

They wrote back that I had misunderstood the 30 day refund policy, that it was only applicable if support couldn't resolve the issues I was having. There followed about four days of back and forth emails in which I provided the image linked to above. In the end they put out a new release that allows images in the tooltip, but does nothing to improve the overlook of the tooltip. Today I heard from them again, asking what exactly was it that I wanted?

I didn't spend $80 to have a long discussion with the developers on how they could improve their product. I took them at their word that I could get a refund, and they will not honor that promise. I have invested a couple hours at least in this back and forth, provided them with the information they asked for multiple times, and still do not have what I paid for. The advertising is misleading at best and deceptive at worst. This is a terribly overpriced plugin, and not worth the money or time investment.

error
By , for WP 4.1.1

error

Update hides existing glossary items already added
By , for WP 4.0

Fantastic plugin, but spoiled by the fact that I spent many many many hours adding glossary items, only to have two-thirds of them not show after a later update limits the number of glossary items showing.

Yes I understand the concept of Pro and free versions, but existing glossary items (added before the update to a newer plugin version) should show.

Didn't Work
By , for WP 3.6.1

This plugin did not work - evidently conflicts with another plugin on my site or theme (UDesign). The Glossary option on dashboard never appeared after trying installation twice. Disappointing. :(

You must log in to submit a review. You can also log in or register using the form near the top of this page.