Not only is this plugin the best I've found for lightbox presentation, more importantly, their support is fantastic. I had a compatibility issue with another plugin, and they fixed it with an update.
I've also had some minor questions related to styling, and they've been very responsive. I've heard back from them within hours. . .not days.
I can't say enough positive things about this plugin and the support team behind it!
I had a minor issue with galleries showing when using tabs. I contacted support and had back and forth communication with them through several emails. They responded within a few minutes each time. Now, what really impressed me most was that I was able to get my issue resolved within a couple of hours. The author logged into my account, tweaked some code and walla, everything works perfectly. I can't say enough about their support; it was outstanding and I highly recommend them along with their plugin. Thanks for everything. Harry
I used Easy Media Gallery Pro plugin for a year and it worked flawlessly. It suddenly stopped working and said the license had expired even though it should work indefinitely on a site on which it's originally set up. Whether the problem was with the plugin itself or the fact that the site was just moved to a cloud-based server, I'm not sure, but after 2-3 back & forth emails, Which Ghozylab responded to within 1/2 hr each time I wrote, they went on my site and quickly fixed the problem.
Any site will have its problems, but I'll always opt for a company that proves first rate support for its customers to get them up & running again in a hurry.
A mighty 'thank you' for this great and prompt support! Everything could be fixed within minutes!
Support is horrible-I put a ticket in two days ago-got a auto letter back. But nothing from them. I paid for PRO for the hell of it. DONT pay for PRO! Apparently customer service is not there thing.
Bought the pro version and the plugin works great, needed to have multiple galleries on one page that were easily filterable and this plugin did exactly what i needed
This is the most easiest gallery plugin I have ever used. I bought the pro version. Lots of options to choose from. Easy to set up. Thank you!
I was using a paid version mostly successfully for 2 years, and then the thumbnails all mysteriously disappeared. I was forced by GhozyLab to pay again for the Pro version (Nov 2015) to get any support for the issue. Ghozy's support is very poor, and their emails are one line and difficult to comprehend. It has been almost 30 days and at this point my thumbnails still don't work and it is not clear if I will have to rebuild all my galleries. GhozyLab no longer responds to email pleas. You would do well to select a different media gallery from a better developer. I am certainly open to suggestions.
This plugin does exactly what I need it to do. When I encountered a small problem with it, I submitted a support request and received a perfect solution to my problem within a few hours. Very nice job!
I purchased the Pro version after reading all the features. The plugin is well organized and made my pictures look amazing. I had one problem the the thumbnails not displaying. I messaged the support team , within 2 hours they showed me the problem and corrected the error. This is the best plugin with a support team to match.
Thank you for all your help!!!!!
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