We were supposed to go live today with our marketing campaign to send a link to this free download.
A couple weeks ago I noticed there was a bug where you couldn't update a download after you created it. But, you could create a new one I emailed support, got a response with a question, and then never heard anything back after I answered.
Today I tried to create a new download. Error. It's looking for a JS file that doesn't exist. I thought maybe I need to just remove the free version plugin (out of desperation). Yep that deleted all my customizations.
I'm guessing that there's some kind of conflict with the security that I've put in place, which implies that there's some "hard coding" going on??? Maybe? Maybe not.
Needless to say we aren't going to meet our goal and now I have to look for a new plugin.
I paid for a service that I did not get. These are just two of the many issues:
1) It doesn't even work. The file doesn't save, so people can sign up all they want and not get an email / download link. The most essential feature of this plugin - it's very reason for existence - doesn't work.
2) Less importantly, the creator can't spell for anything. It even becomes hard to tell what s/he was trying to say at times.
Don't use this plugin. Especially if you're considering spending the $$$ for a pro version. It's a huge disappointment.
Unfortunately when I click on Settings all I get is "You do not have sufficient permissions to access this page." My research has found that this requires something to be done by the developer to fix the plugin?
The plugin doesn't work. At all.
After asking a simple question he get rid of me try to ridicule my whole question.
It is clear that he doesn't read what I wrote and doesn't want to spend a single minute to give any kind of support.
Awful. Fortunately WordPress is populated by so many other different, kind and expert people!
Tries to answer my qesution, and ends t with saying: Sorry it didn’t work out for you.
And then locks the thread and puts it as "resolved" Don;t believe me?
I purchased the premium version and the plugin owner was trying to say that WP-Engine was corrupting the download.
Anyway, Just for grins I tried his plugin on a Hostgator and Godaddy server and it did the same thing. He was quick to respond, but if you read his post it seems that he always blames the hosting companies.
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