WordPress.org

Plugin Reviews

ClickDesk Live Support - Live Chat - Help Desk Plugin for Websites

ClickDesk is an awesome combo of live chat, help desk, voice and video chat and social toolbar for your wordpress website. Install it for free today!

14 reviews
Average Rating
2.7 out of 5 stars
You are currently viewing the reviews that provided a rating of 1 star. Click here to see all reviews.
Important features are for paid members
By ,

I tried using the plugin on my site but all the important functions such as analytics and ip details and other things are only for paid members. This tool is pretty much useless for a free user.

Impossible to disable
By , for WP 4.0

This plugin impossible to disable.

the service is acceptable only for paid members.

Impossible to unsubscribe. this is availible only for paid members

Support not answering my questions.

Bad Support
By , for WP 4.0

Very bad support! they have charge me without knowing, for 1 day, they keep my money, no refund!! In email they say that i will charged automatically, but i don't read it , as many people, and for one day they kept all the money!

For 15$ they lost a customer!

Causes confilct with theme- DO NOT USE THIS!!!
By , for WP 3.9.2

Do not use this plugin! It caused damage to my theme! First of, i didn't get it to work. So I requested help. Then Scott from Clickdesk logged in to my account and got the plugin working.

BUT: after that, widgets, nav, logo, favicon and some custom fields were not working anymore. I had to do a rollback on my server. Their support sucks big time. I can not stress this enough. This plugin causes confilicts with theme. Just do not use this!

Just dont install ClickDesk
By , for WP 3.9

After removing all clickdesk code and plugins, the whole clickdesk thing is again visible on my website and annoys alot.

I contacted with Clickdesk but they are of not any help. Now I have to re-install my whole website.

paralı
By ,

gelen yazıları okumak için premium istiyor

Poor support - Screwed up billing
By , for WP 3.8.1

Clickdesk chat could be a great service but there back end and support sucks.
They don't offer PayPal for the Light version on monthly payment!!!

It happened that there was a problem with my Credit card when billing as due on 18 Jan. they immediately suspended the service and the chat no longer worked, also cannot login to admin back end to change settings, except for change the credit card. Then 10 days later on 27th of Jan they tried again and billed my CC. For the period 18 Jan - 27 Jan i was not able to use the service at all.
So since they charged me on 27 Jan i assumed next charge will be on 27 Feb. but no, today on the 18th of Feb again they charge me, but i did not have funds in the card because i was expecting the charge only on the 27th.

Why you want me to pay for the 10 days 18 - 27 Jan you suspended the service.

Chat support is useless and don't have any authority or power to take any action.

No flexibility;ity and they will rather loose a customer that has been paying for months and probably will longer, than solve the matter.

A ticket was opened : Ticket Number : 363666349

Really dont recomend this service to anyone.

useless
By ,

you need to register an account to their service. there are many other plugins which allow you to use free live chat simply installing them in your wp site.

mobile view does not work on free version
By , for WP 3.7.1

Good concept and looks good on website, but does not support mobile view.

Don't bother its useless unless you want to give up $14/mo
By , for WP 3.5.2

I'm sure this works great if you have a paid account, but from my experience unless you cough up $14/mo for this is a useless plugin! Wasted my time. Should have listened to the other bad reviews on here.

If you want any of the features that you'll WANT and NEED, and do not have the money to pay (more than hosting actually) then move on because this plugin is not for you.

Their website is also misleading because if you click on pricing it won't say anything about if the free account gets skype access, which was the only reason I signed up. Once I signed up and tried to add skype is said" you must have a paid account for this feature" and their chat person was quick to point out the fact that they have a SEPARATE page which did not seem to be viewable through their menu of the comparrison... so you might want to check out just how little you'll actually get before signing up.

I'm all about buying paid for plugins, but this should not even be listed in the free plugins on wordpress.org in my opionion. It adds no functionality to wordpress, and only links your WP dashboard to your user account on clickdesk.com and PLUGIN IS NOT NEEDED to use the program on your website as you still have to add code to your pages for it to work, which, if this was a good plugin, would be a feature that you would not have to do if these people had the brains to use API functionality.

A plugin that adds no functionality is just adding more scripts and ways you can break your site. But I guess if people are too lazy to go login to their accounts at clickdesk.com then I suppose it would be a solution, but I will not be using this plugin at all even if I do upgrade my useless free account because I don't need extra scripts on the back end of the site that may potentially open up more opportunities to get hacked or break the site when using other plugins.

BIG THUMBS DOWN HERE!!!!

Not even worth a 1 star....

You must log in to submit a review. You can also log in or register using the form near the top of this page.