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Plugin Reviews

rtMedia for WordPress, BuddyPress and bbPress

Add albums, photo, audio/video encoding, privacy, sharing, front-end uploads & more. All this works on mobile/tablets devices.

23 reviews
Average Rating
3.7 out of 5 stars
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Template Bugs
By ,

Since the last Update it destroy Layouts. Profile Media Area is buggy and actvity area too.

Does nothing unless you shell-out $150
By , for WP 4.2.2

Utterly pointless plugin unless you buy their pro version. It does NOT integrate with Bbpress without the pro licence so don't waste your time.

Attach files button is not working.
By , for WP 4.1.1

i use the version 3.7.33 of this plugins but there are same problem in media soo do that makes sure..

Buyer Beware!!
By , for WP 4.1

Whatever you do, do not buy the PRO version. The support is really bad. It is almost like they go out of their way to be unhelpful. Mean-spirited is too nice of an adjective. Their product is expensive, restrictive, and behaves in an unfriendly CSS way in a number of popular themes (e.g. X-Theme), and they refuse to help because it is not one of the three themes they support. Their refund policy effectively states "You have bought our product, and we will NOT refund you. We will rather spend lots of time dodging your requests". I purchased the product, and realised within less than two hours that I had made a mistake. Refund? No way! Even though you cannot activate the software without a license, so rtCamp is covered. They even refused to refund after I offered that they could withhold 10% of the price to cover their exchange loss. Once you buy it, you are in it for life. Very odd business practices for an organisation in this space. Not happy!

Just purchased the pro version
By , for WP 4.1

You need to read their support promise carefully. It says one on one support. They dont give you a time limit for their responses. I have already had two issues and they really take their time answering you. The first question I asked, by the time they answered, I had figured it out myself. The second question has now been 10 hours and still no reply. These people are arrogant because they really are the only game in town. You need them they dont need you. They present their plugin as if you buy the pro version you will get special attention. I got better support using the free version and that was also horrible. I think they have a shill in the forum to jump on you if you complain. Easy to do if you are a computer geek. If there was any other choice I would choose it on the merit of their lousy support response. I would not spend this much effort on negativity if I did not have good reason! If you can avoid their plugin do so at all costs.

Do not pay for the Pro version
By , for WP 4.0

I bought the Pro version for two features. One of them (site-wide galleries) has never worked, despite many, many support emails. Now I am getting an error message. Their forums say the latest version fixes this error. However, I can't get the latest version, because in the last version they decided to force the application of a license key THAT DOES NOT WORK in order to get upgrades. So basically I paid for something that I can't upgrade because their license key upgrade process is broken, and I have a page throwing errors because I can't upgrade.

Doesn't attach files.
By ,

The demo page looked attractive, and it's an ambitious plug-in, so I figured if the free version works right off the bat, I'd have a strong reason to buy the $150 pro version.

I installed it, went to a attach file, but nothing happend. Just click, click, click. Yes, I could contact support and figure out what's going on, etc... But after buying WPMU's Activity+ for a fraction of the RT's pro version and it working immediately with no problem. I can't be bothered to go and contact rtMedia and hear why their plugin is not working on my site making the tweaks, and then paying $150.

Not What's Promised
By , for WP 3.9

I've never been able to get all of its features to work at once, but was happy just to get the basics...the capability to let my site's members upload graphics and video. Unfortunately, something happened with an upgrade and now that doesn't even work. I'll click on Media and get nothing but a block of text that used to be the commands to upload, edit, etc. no interface whatsoever.
My research for a solution has been in vane. I can't understand the language used to describe solutions, is targeted to programmer types and is inconsistent in its terminology. Articles I've read from others is equally discouraging! It seems I'm in the same boat as a lot of other people.

Very Expensive
By ,

I wanted to use this plugin but after looking at the $149 base price PLUS much more on the Add-Ons, it looks like a solution for people that can spends few hundreds at least.

Even some big software are not that expensive.

Appears to be good plugin but too pricey.

Will not upload video
By , for WP 3.6.1

Hours of time wasted, searching for solutions. Cannot contact customer service unless you purchase. Can find my problem in the support forums, but not solution (but do see alot of posts from paying customers with questions left unanswered or half answered). Other users seemed more helpful on support forum than the staff when it came to my issue, which is still unresolved. Video does not upload when using plugin because it is either incompatible with firefox (widely used browser) or due to incompatibility with other wordpress plugins (wild goose chase). I'm sure the developers worked very hard on it and it probably works great for others. For me, however, it is dirt/trash/garbage/terrible/horrible/awful/worthless/time-vampire.

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