RT Media has incredible support. I use this plugin for my site and my entire home page functionality rests on this plugin. When there was a glitch in my site due to an outdated file, RT Media responded within hours and fixed the problem for me—they then told me what steps I should take to update my file to ensure the problem wouldn't happen again. I have two different sites and so many plugins and this was by far the best customer support I have ever received for a wordpress plugin.
I almost never buy premium plugins that aren't on CodeCanon/envatomarket but I almost bought their fb media uploader cause it looks really good and it would be useful to my users
-but I'm SOO glad I never did. I'm using this WP version of their plugins now and I'm getting an error (probably not their fault cause it's sounding like its my hosts fault) but anywho I came here for support and it says that they only offer support on their site so I joined their site and within 2 minutes of registering my account got Blocked by them. I have no idea what I could have possibly done wrong and is says to contact the admins for help but there is literally no way to contact them at all when you go to their profile or search around the site. They've literally blocked all ways that I can contact them. So even i I had paid $60 for the fb add-on I'd have no ways of contacting them for support if I had a problem. I'm very glad I never wasted my money on them like the poor other people leaving reviews here.
Just another reason to only buy plugins on code canon.
Super fast support. Even I use the free version! At the moment ;-)
you should work in the responsive view of the grid thats works horrible.
rtMedia goes the extra mile to support its' clients
I was having a difficult problem dealing with media upload performance and security. rtMedia quickly acknowledged the problem and initiated a coding effort to resolve issue. I received an update today and couldn't be more pleased. Thanks for the effort.
Sorry but i want to try understand. I purchaed theme and its using Rtmedia. Its ok.
My user want to share any video or audi from own iphone or galaxy but cant because rtmedia do not support this format. (captured or saved video or audio by mobile)... rtmedia is thinking us because this encoding bring standadrt. So all files will be mp4... SO
999$/PERMONTH FOR PLATINIUM
Did i understand true? wordpress supports all formats but rtmedia want extra money for this? YES or NO? or my bad english dont undesrstand what i read, maybe?
If its really tue? which planet you living?, WHAT A DIRTY BUSINESS RELATION...
Where is the wordpress soul, we are same non-profit organization, we wish we could pay freelancer developer because everyday someone gets money for plugings. We feel like an kids, first you are showing sugar but when we want , you want money... What a great MARKETING. thank you developer...
Fantastic, keep updated for ever please. Thanks
I tried a bunch of options for handling BuddyPress media, and this was the only one which seemed to behave well.
The developer has posted in their WP Plugin Support forum that they won't offer support in the forum. They want all support to go to their support at their site, which is only user to user support... Dev to user support is premium only.
The developer wants the user base of the plugin community, but doesn't want to support the users from this community... Lots of monetization in this plugin. There isn't a free option to put a limit on the size each user can upload.
This plugin which came with a lot of paid expensive addons are really dysfunctional. Even the theme does not work properly! OMG!
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