Complicated, no documentation or guidance on required components to use this bracket app completely, and it DID NOT WORK THIS YEAR. What else can you say, if you want something that is vetted and actually works, this is not it. If you are willing to experiment and don't mind manually scoring in the end while reaching out to users to have them redo stuff before, after, and during the tournament, then go for it, but you'd be crazy to pay for it in 2015. Paying customers were shafted with no communication, no realistic fixes, and should seek refunds at this point from their merchants. Expect the same complexity, lack of testing, treatment and results next year, because they abandoned support during the tournament. Any outfit that that goes silent on its users when the need is the greatest can no longer be trusted. #BracketFail
The interface and set up are fabulous, and we were very excited to run our pool online this year.
Unfortunately the plug in was riddled with issues from Selection Sunday on, and ultimately ended up not being able to score the tournament! The plug in did not know which teams should be in the final four. There was no fix available in time for the conclusion of the tournament. The solution proposed by the developers was basically to manually add up the scores, which I ended up doing. I uninstalled the plug in and made my own leader board. It was a NIGHTMARE for my pool of 80ish people.
I really WANT to like this plug in, but the bottom line is it wasn't ready for the tournament this year. It fell apart mid tournament, and no fix was available in time. I really hope the developers iron out the issues and continue the project going forward.
Started out great, support was spot on.
Then the problems started. I bought "PRO" so I would not have to manually update. Updates were not happening, after a couple of days They got that fixed by building a new plugin.I was a bit irritated but glad we found resolution.
Next the brackets went all haywire for a lot of customers. The support forums at BracketPress erupted with help requests, too much to explain, but the brackets were basically showing wrong teams winning, and then placing the same team in multiple divisions, essentially going up against itself in the final four when the actual team was crying in their milk at home because they were eliminated. Days and Days went by with no responses from support. Finally in the 11th hour before the next round, a response that gave a really really bad work around. They basically told everyone that we have to score and close our brackets, then get in touch with ALL our bracket holders and have them "Re-pick" their final four selections. Then we would have to MANUALLY add the 2 scores together. Did not seem fair to everyone involved in my opinion. This software was on my website and it was my friends playing, and this made me look like a fool having a broke down, faulty bracket system.
There is no way to test this software before you use it, and it appears they don't have the ability to test either. STAY AWAY, someone else will come up with a better plugin.
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