I've used this for about a year now. Yes, it can be a bit complex to set up initially, but the support is fantastic and they'll help every step of the way.
I'm far from a professional web designer. I built my own site simply because I couldn't afford a $4,000 site. I pay, on average, about $25 per month for BB. It sends out a text and email as soon as someone books an appointment, then it sends them a reminder 24 hours before their appointment, another one an hour before. After the appointment, it sends a follow up email a day later and another one a week later.
It's too bad that others haven't taken the time to fully understand all of the wonderful benefits of BookingBug. I hate seeing that it's got such a low rating!
This is an absolutely wonderful application and if you'd like to see it working, visit my page at: http://www.mysnowwhiteteeth.com . Click on the Book Online option.
Please don't allow the derogatory comments to deter you from using this plugin. It works, it's not simple, but you can't expect a good program to be completely simple to set up. But I will say, it's completely worth it.
This system is EXTREMELY especially where it counts, which is the money. It does provide a ton of options that most systems don't but at this point I'm looking for another system that is not so buggy and can work on my customers' mobile devices.
I would have stayed but support is just terrible. Sometimes I wait 2 to 3 weeks for someone to answer just one ticket and you can't call for support even if you are on a paid plan.
They also don't let you remove their logos despite you paying for the system.
Everything is a struggle with this system. I've been using it for 14 months and every step of the way it's been torture. I'll be moving on to a new system as soon as I can get all the customer data downloaded.
The setup is way too complicated, and unless you are on the expensive plans, they do not offer any kind of phone support. The email support is shoddy beyond belief, in fact I've been dealing with a simple issue for over 2 weeks which shows no sign of resolution, purely because my agent is too incompetent or poorly trained to understand the situation, in spite of it being explained multiple times.
Do yourself a favour and go somewhere else. If you find somewhere good, let me know and I'll be right behind you.
Quite easy to set up and use, but always a lot of referring to BookingBug, and I can't see to get this to be rsponsive on iPhone - which is a pity.
Tried it out for FREE (and didn't have to add in credit card details), but unless I can make the amendments I want, I might not extend beyond this time.
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