Decent plugin but support is not the greatest. I paid for the premium version and also paid DotOnPaper to do some minor customizations. Since then the customizations have stopped working and when I reached out to support and offered to pay them to make some fixes they told me they won't do it and to hire another developer. I understand not wanting to support customization, but it's disappointing to be left high and dry with a broken plugin.
I looked at using WooCommerce bookings, in hind sight this might have been the better course of action. They stand behind their software and have good support.
But.. as free, it offers VERY few features.. Also, no possibility to use as Hotel Booking plugin..
Okay, so i really like this plugin. I was considering buying the premium(PRO) module. Then i found a few vital features were completely missing.
1)There is no way to properly cancel a booking. The calendar remains booked even if you cancel the order. But yet the order itself gets cancelled. So for example, if someone carelessly books 3 months as a 'test booking' or whatever, then those 3 months are unrecoverable(cannot be canceled). WTF???
2)The order/reference/reservation numbers DO NOT correspond. So if i have an order #145, the reservation number is 144. So when it comes to the end-user trying to find their CORRECT reference number to correctly pay for their booking, it becomes a guessing game. This will lead to MANY MANY people using incorrect reference numbers.
Also, the Plugin Author advises me "I don't thing is it OK to use the Booking System with WooCommerce for a booking portal. There are some features missing." Support Query
Thanks for the honesty, but then whats the use of this Booking Plugin if it cannot accurately book? The bottom line is that Booking Systems essentially deal with peoples money, and that is dangerous when its not done properly.
I am not sure how many other inconsistencies and function omissions there are. Personally, i believe we, as users, have a right to be informed of these problems BEFORE we decide to buy the plugin, or even download the free version. It will save a lot of time and money for us users.
One of the better calendars/booking forms I've seen but the free version does not seem to work properly. Definitely does not work as good as the demo on the website (maybe it's running on an older version of WP?). Either way, usability wise it's still in beta. Will wait for version 2 to come out.
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