WordPress.org

Plugin Reviews

Pinpoint Booking System - Book everything with WordPress or WooCommerce

This Plugin will help you to easily create a booking/reservation system into your WordPress website or blog.

66 reviews
Average Rating
3.9 out of 5 stars
Nice plugin with terrible support
By , for WP 4.6

There is a conflict between their Mollie plugin and another Mollie plugin, but they don't seem to respond very well. Waiting for an answer for days without any feedback on the status. Not good.

Old Documentation Not Intuitive
By , for WP 4.6

After spending a couple of hours on this, it's apparent the Documentation is way outdated and it creates more confusion oh how to set this up.

Great Booking System Plugin
By , for WP 4.5.3

Little bit tricky to get started with but excellent support from Sabrina which helped to point me in the right direction. Great plugin. Many thanks!

Edited. Great user interface
By , for WP 4.5.3

Edited my rating to 4 stars.
Some of the issues below still persist but I am really happy with the user interface, price and support. Finally got the Admin notifications working. Which ended up being a server error.
Thanks again Sabrina for pointing this out!

Ok I can't say anything bad without pointing out something good. The front end of the system is very nice and must of been designed by someone completely different that the person that did the back end. That said the order that the front end is presented is a bit off - with no way to change it. Case in point Reservations directions falls to about the 3rd item on the list after you've already chosen your date...

My issues:

1) Coupons - great but you only get 1 for every calendar

2) Calculating 'extras' there is no 1 time Group Fee. Selecting One Time still adds any extra fees per reservations

3) EMAIL NOTIFICATIONS DO NOT WORK. Very buggy. Notifications go out to customers but not Admins. Something is seriously wrong here.

4) NO SUPPORT. Any support or comments is hidden behind a pay wall. You get 'invited' to the support portal after you pay for the plug in. Horrible practice for someone evaluating the software. In looking at the response time of people that do get suckered in - check out the response times.

I've tinkered with this far too long. Installed SMTP plug ins ( not using gmail's server ) to try to resolve the email issue as well as maintain an email log - and get nothing.

I have 9-10 clients that use online booking systems. I'm evaluating alternatives and would of gladly paid for something with a great UX.

Awesome booking plugin and amazing support!
By , for WP 4.5.3

I'm only using the FREE version of the plugin, but it works amazing and looks great. I tried a few other booking plugins but none were as good as Pinpoint and integrated with woocommerce
.
I had one small issue and Sabina from the support team responded to my issue quickly and resolved it on the first attempt.

I definitely recommend checking out this plugin.

Good plugin & support
By , for WP 4.5.2

I have the PRO version and I'm very happy with it. The support always answer my questions quickly so I will recommend the plugin.

Luismin

Best free booking client
By , for WP 4.5.2

UPGRADED FROM 4 to 5 stars.
I have tried several booking clients and this one is way ahead of any other.
Two things wrong:
1..when going to DONATE for plugin, it takes you to product home page and no Paypal donation.
2..there is no notification in admin CP that there is a booking eg you have to physically go to plugin and bookings to find booking. No biggie as email notify works fine.

Some users are used to thinking check in first day and check out day after last day eg booking range 10-12 means departure 13th, whereas the last day is day of departure which is shown on page, but even better would be a tooltip that when user clicks first day it says 'First Day' and when user clicks end range it shows 'Departure Day'.

Brilliant Plugin
By ,

This plugin is perfect for my needs to run the booking for a small self catering cottage. I had a slight error when setting it up with woocommerce but the support was excellent - very quick and fixed the problem straight away for me even though I am only running the free version of the plugin. 5 stars! :)

Don't bother.
By , for WP 4.5.2

Do NOT buy the premium version of this plugin. Support is a nightmare. Glitches everywhere. Even in 2016 theme.

Good for the Most Part, but False Advertising on Coupons
By , for WP 4.5.2

Hello,

The plug in is not as friendly for someone with no experience with something like this. The directions are somewhat vague. I was able to use it and for the most part this is great for me. My issue is with coupons.

Here is the EXACT wording on the website for what they provide:
COUPONS & VOUCHERS
Create coupon/voucher codes for your clients.
The value for coupons can be negative or positive, fixed or percent, once or by day/hour.
You can set date/time when the coupons can be used.
You can create unlimited number of coupons, to use with one or multiple calendars.

The issue is, you can only make one coupon code available to each calendar at a time. So if you have different promotions running for different events, they CANNOT be run at the same time. This makes analyzing what promotions are working best for your company very difficult.

It would be one thing if I was the first to bring this up, but this has been an issue going way back for several clients. The last one I looked at was over 1 year ago. Since it advertises unlimited coupons and DOES NOT say that you cannot have more than one code available on a calendar, then support really needs to get working on getting this corrected. In the meantime, more clarification should be added to your advertisement stating that you can set up as many coupon codes as you like, but you can only use one at a time. Because that makes complete and total sense.

If the coupon issue gets fixed, this review would go from 3 stars to 5 instantly.

You must log in to submit a review. You can also log in or register using the form near the top of this page.