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iThemes Security (formerly Better WP Security)

Protect your WordPress site by hiding vital areas of your site, protecting access to important files, preventing brute-force login attempts, detecting

177 reviews
Average Rating
4.7 out of 5 stars
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poor support and faulty products
By , for WP 4.2.3

I have spent 5 months trying to patiently get the Backbuddy and Security products to work on my client sites. Security side locks me out of the website and has caused conflicts with other plugins ongoing.

I get the hosting blamed, even when different hosts over the 5 months in attempt to fix this.

I then get told when asking for partial refund that I had use for 5 months and downloaded, so no refund.

Given I did everything asked of me and tested for so long with errors every day....surely this proves the products are not reliable and as a consumer I should be respected in my request.

Instead I see a pattern of blaming the hosting companies and myself...but never accepted any responsibility from their own company or development team.

Very unhappy after a significant purchase of the suite which as been useless and I would NEVER trust on client sites in the future.

Good but with bugs
By , for WP 4.2.2

Is the most complete plugin that you can install in your website. Only you have a problem if you install it: You can't login if you activated the fetaure "Hide Backked"

Old versions are better than new version

Locked Me Out
By , for WP 4.2.1

First off, this is my first bad review of any plugin.

Installed, set everything up (took my time to be careful).

Exited the site (Admin).

Tried to enter Admin - Locked Out!

After read the recent "bad" reviews here, I was a little hesitant about trying this plugin, but I also heard and read some really good reviews of the plugin, so I gave it a try.

How do they expect you to pay for the "Pro" version, if you get problems like being locked out so easily.

I deleted the plugin, restored my database, and on to something else.

DOWNTIME after enabling plugin
By , for WP 4.2.2

right after I've installed your plugin I've enabled it's features and BOOM! a powerful dedicated server went completely UNRESPONSIVE. I could not even login via console, Cpanel etc. the only way to bring it back was by disabling everything on the server, so I can ERASE your plugin. It took me 2 hours of DOWNTIME, until I managed to delete your plugin's folder, and everything went back to normal!!!
SHAME ON YOU for such a stupid plugin! it costed my greatly!

Too vague (perhaps deliberately)
By , for WP 4.2.1

There are a plethora of options for this Plug-in, but the options are badly worded/explained, and some are downright dangerous (read: can break your site). Despite Whitelisting our site, we weren't able to get our site to render properly (who knows what visitors saw---or didn't see).

And their Support is rubbish. A forum that deletes your posts when you attempt to post an issue? Not even a warning that you failed a CAPTCHA (if that was the probelem): the post just disappears, so you have to retype it. Guessing it's a sneaky way to get you to pay for support, ie, can't post to our Forum and obscure options.

We kept getting lockout messages, but there was no way to disable this 'feature'.

Definitely wouldn't recommend this Plugin.

Too easy to Break
By , for WP 4.2.1

This might seem like a great plugin, but there are way too many options -- and choosing the wrong one will PERMANENTLY remove your access from your site. The only option, once this happens, is to delete wordpress and start over -- hopefully you have a backup from before the failure, because if you don't, you've just lost all your content, as well.

There is, contrary to various web sites, NO WAY to recover from enabling SSL on the site -- deleting table rows, deleting tables, modifying the wp-config, modifying .htaccess, removing the plugin directory, none of these will work. They've hidden the resolution for this problem, forcing you to pay for premium support if you want it fixed.

There should be clear instructions on fixing this problem, rather than outdated nonsense several years old, and a cloud of secrecy. This is a total bait and switch.

Don't risk using this plugin.

Desastre total
By , for WP 4.2.1

Este plugin de seguridad, me ha bloqueado todo el servidor, no tengo acceso ni a la web, ni al cpanel del servidor, ni tampoco acceso por ftp. No puedo acceder por ning├║n sitio para poder borrar el plugin y el archivo .htaccess.
No se que hacer

Calificaci├│n 0 estrellas

Lost my site and backup file was empty
By , for WP 4.1.1

I installed this plugin and as advised made a backup using the plugin. I checked it had been emailed and then followed the instructions to secure my site. Suddenly I was being asked to install WordPress again and went I went to use the db backup the zip file was empty.
I now have to create the site all over again.

product will lock you out for no reason
By , for WP 4.1.1

Apparently this product sucks. It locks you out even when you have the the site booked marked and password saved. Now I have to take down my site because their syncing does not even work.

Blocks you right after install - and after uninstall + SSL epic mess
By , for WP 4.1.1

Clicking the "Temporarily Whitelist my IP" blocks you, and you have to manually edit the DB to unblock.

Also, email notifications don't work whatsoever. They never have, so I assume they never will.

Do not suggest this to anyone that doesn't know how to manually delete SQL entries.
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So, I try to add SSL to my site. This plugin created an epic mess. It basically hijacks the SSL settings of the site, so that when you enable https, it creates an endless redirection loop.

Being annoyed as **** at this plugin now, I disabled it... and now I can't login to WordPress at all anymore.

Is there a negative star option? Please?

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