Since purchasing the plugin suite, I have found many of the plugins' features to be broken or useless. The Malware scan does not work and the support team are struggling to come up with any help. The Backup Buddy plugin will not work on my site and fails the backups consistently, and again, support can't seem to fix this either. Perhaps the back-ups only work on small sites but it isn't useful for businesses.
If you are a UK business or website owner than the "pro" support you get is also a waste of money as they do not operate in UK hours meaning it is a slow and painful process to communicate. They do not help this situation either as instead of providing a comprehensive email with support they send short emails that mean you have to email back and wait another 24 hours.
Overall, many of the features I brought in for aren't there or working. Not having support for UK based clients isn't helpful.
This plugin has caused me so many problems and takes an eternity to configure. Once I finally had it configured, it had messed up my site. It adds a bunch of silly 'security' features such as blocking people who try to log in at night. Hardly any of the features are actually any use. I'm very disappointed.
Они блокируют даже администратора
Purchased the full pack, installed it on a cleanly installed WordPress site, no other add-ins, didn't work.
Did a blow by blow help request detailing all the steps I took, got a canned response. (I do software testing as a job so know how to write an error report including all steps, commands, full error results etc).
Returned their message pointing out they were asking questions I had already covered off in my description and then re-gave my information.
Got another Bs response telling me to go to my provider (I am my own provider and run several hundred WP sites on dozens of servers that we manage).
No further help.
A waste of several hundred dollars.
So, i decided to buy their bundle suite mainly for Ithemes Pro and BackBuddy hoping that they would work great in my WPMU but none of them work.
1. only some settings were saving in ithemes pro, some weren't so i said to myself its okay i don't really need these settings anyway, so few days later i upgrade to the latest version because of the xmlrpc attack and configured the xmlrpc settings and when i try to access my site, am getting Gateway not found error, so i delted the plugin and everything back to normal.
2. backupbuddy isn't working either in my multisite .
"so i lose my money and sad while they enjoying my money"
Oh by the way if you think you going get your money back, think twice before spending your hard earn money.
the free version better than the pro.
Just another security scam plug-in just like Sucuri plug-in wp white security and so on, they are all working together to scam you.
Stop installing security plugins, the first thing you should do is contact your hosting provider, if you're having any problems accessing your sites.
The aim of these plug-ins is to charge you for doing nothing or to fix something that wasn't broken in the first place before you installed those plug-ins.
P.S. Unbelievable that WordPress even allow this type of plug-in to be listed on a WordPress plug-in directory. Absolutely disgusting.
Its slow down system,
It makes 'Network Error (tcp_error)' and 'Error Establishing a Database Connection'
I hate this plugin!!!
Followed every step, made every change recommended ... 7 days later ... my site got destroyed as usual ... Good luck to you all. Can't complain much, cuz this was after all a free plug-in ...
I wanted to like this plugin. It seemed great. I downloaded it and it all worked fine, and then suddenly logged me out and I can no longer get back in. I am working on trying to figure out why, but ahhh!!!
I will be deleting this plugin ASAP.
New upgrade is junk. Creates a completely different version of .htaccess file, and as soon as you try to add IP to one of the lists it'll crash with Server 500, both admin AND your site being unavailable. The only solution is to either delete or overwrite .htaccess with backup.
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