Purchased the full pack, installed it on a cleanly installed WordPress site, no other add-ins, didn't work.
Did a blow by blow help request detailing all the steps I took, got a canned response. (I do software testing as a job so know how to write an error report including all steps, commands, full error results etc).
Returned their message pointing out they were asking questions I had already covered off in my description and then re-gave my information.
Got another Bs response telling me to go to my provider (I am my own provider and run several hundred WP sites on dozens of servers that we manage).
No further help.
A waste of several hundred dollars.
So, i decided to buy their bundle suite mainly for Ithemes Pro and BackBuddy hoping that they would work great in my WPMU but none of them work.
1. only some settings were saving in ithemes pro, some weren't so i said to myself its okay i don't really need these settings anyway, so few days later i upgrade to the latest version because of the xmlrpc attack and configured the xmlrpc settings and when i try to access my site, am getting Gateway not found error, so i delted the plugin and everything back to normal.
2. backupbuddy isn't working either in my multisite .
"so i lose my money and sad while they enjoying my money"
Oh by the way if you think you going get your money back, think twice before spending your hard earn money.
the free version better than the pro.
Just another security scam plug-in just like Sucuri plug-in wp white security and so on, they are all working together to scam you.
Stop installing security plugins, the first thing you should do is contact your hosting provider, if you're having any problems accessing your sites.
The aim of these plug-ins is to charge you for doing nothing or to fix something that wasn't broken in the first place before you installed those plug-ins.
P.S. Unbelievable that WordPress even allow this type of plug-in to be listed on a WordPress plug-in directory. Absolutely disgusting.
Its slow down system,
It makes 'Network Error (tcp_error)' and 'Error Establishing a Database Connection'
I hate this plugin!!!
Followed every step, made every change recommended ... 7 days later ... my site got destroyed as usual ... Good luck to you all. Can't complain much, cuz this was after all a free plug-in ...
I wanted to like this plugin. It seemed great. I downloaded it and it all worked fine, and then suddenly logged me out and I can no longer get back in. I am working on trying to figure out why, but ahhh!!!
I will be deleting this plugin ASAP.
New upgrade is junk. Creates a completely different version of .htaccess file, and as soon as you try to add IP to one of the lists it'll crash with Server 500, both admin AND your site being unavailable. The only solution is to either delete or overwrite .htaccess with backup.
It has critical.bug.
I used this 4 times
But it make my site blocked such as 403 forbidden.
So I always change htaccs.
Delete all line this plugin built on the file
This trouble happen all 3 times in the past.
And 1 years later, I hoped they have fixed this problem..but it is still happen.
I just changed htaccs
I do not know what happen. for 1~2 weeks, everything was fine.
but suddenly it show me 403 error message.
I am.kind of feel.sick tired with this happen again
I have spent 5 months trying to patiently get the Backbuddy and Security products to work on my client sites. Security side locks me out of the website and has caused conflicts with other plugins ongoing.
I get the hosting blamed, even when different hosts over the 5 months in attempt to fix this.
I then get told when asking for partial refund that I had use for 5 months and downloaded, so no refund.
Given I did everything asked of me and tested for so long with errors every day....surely this proves the products are not reliable and as a consumer I should be respected in my request.
Instead I see a pattern of blaming the hosting companies and myself...but never accepted any responsibility from their own company or development team.
Very unhappy after a significant purchase of the suite which as been useless and I would NEVER trust on client sites in the future.
Is the most complete plugin that you can install in your website. Only you have a problem if you install it: You can't login if you activated the fetaure "Hide Backked"
Old versions are better than new version
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