WordPress.org

Plugin Reviews

BackWPup Free - WordPress Backup Plugin

Schedule complete automatic backups of your WordPress installation. Decide which content will be stored (Dropbox, S3…). This is the free version

9 reviews
Average Rating
3.8 out of 5 stars
You are currently viewing the reviews that provided a rating of 2 stars. Click here to see all reviews.
Disappointed in paid Pro version
By , for WP 4.2.2

I usually buy premium plugins as they are generally more robust and I do not have to waist time with bugs and issues. After choosing BackWPUp based on how good their website looked I have had all the usual problems of a free plugin - constant bugs and painful setup processes.

After installing it on 4 different websites each one had to be 'bug fixed' to get it to actually make a backup. Then they had to all be fixed a few weeks later when they failed. There is also no nice way of making it plug into Google Drive (perhaps there is no way for any software to do this but it's very technical

Their support was good - tickets answered within the day. However for a premium plugin I expect to not need support as the developers should have put the time in to make it 'just work'

Recommendations:
- Significantly easier Google Drive Setup process
- The standard bugs that get sent back from Google Drive should have 'human' error messages with a link to a guide on the BackWPUp site taking you through how to fix that specific bug. Most of the issues have been with my Google Drive setup and if I was a Google Pro I would have been able to fix these easily (however myself and most people are not)
- '1 click backup' feature (there's heaps of questions even in the Wizard version of the setup)

Worked okay for a bit
By ,

My Memory on my WP quickly filled up and the plugin would no longer backup. In the end, you need to pay for storage anyway, so I switched to another plugin. It works so much better than this one. I have to pay a small fee monthly, but it's well worth it over this plugin.

Was great, but is broken for months
By , for WP 3.9.1

I used to back up many sites with this awesome plugin to Dropbox. For several months, however, I get the error "ERROR: Dropbox API: (59) Unknown cipher", leading to an abort. The only way to fix it appears to be to install one more plugin - instead of adding that solution into the main plugin: http://wordpress.org/support/topic/error-dropbox-api-59-unknown-cipher-in-list?replies=26 .
This error seems to be absolutely avoidable (having a fix ready - but installing a 2nd plugin as a bug fix is not a clean solution) and it exists now a very long time - therefore the stars off. It would otherwise be a 5-star plugin.

tooo big
By , for WP 3.7.1

this has got to be the biggest plugin I've ever uploaded, and with so many people saying it has problems I'll stick with snapshot backup until it stops working, note to all developers if you want people to pay for the pro version you must keep the free one well supported.

Several problems
By , for WP 3.6

I had several problems with BackWPUp:
- BZIP and tar.gz produces corrupted files. Only ZIP is OK.
- the XML output on a multi-site is only for a single blog. At least the database output works for all of them.
- Sugarsync seems to fail.

Poor support - even for a FREE plugin
By , for WP 3.5.2

I've had this plugin working well previously, however on a number of sites I'm now getting various failures. Checking the support forum here there is just NO follow up plugin support.

You only have to read the last 3 pages of support requests and they are full of unanswered queries OR a few answered by forum users. This makes it particularly hard, especially for general WP users who are not code educated.

Dennis

upload to dropbox fails
By , for WP 3.5.1

v3.0.8
i have found this plugin to plagued with problems (across several different versions) over the short time i've been using it

now uploads to dropbox are taking a long time - this is a simple XML export to dropbox log...

[17-Apr-2013 18:20:04] 1. Trying to create backup archive …
[17-Apr-2013 18:20:04] Compression method is TarGz
[17-Apr-2013 18:20:04] Backup archive created.
[17-Apr-2013 18:20:04] Archive size is 287.49 kB.
[17-Apr-2013 18:20:04] 2 Files with 1.40 MB in Archive.
[17-Apr-2013 18:20:04] 1. Try to send backup file to Dropbox …
[17-Apr-2013 18:20:05] Authenticated with Dropbox of user [user-removed] ([email-removed])
[17-Apr-2013 18:20:05] 1.98 GB available on your Dropbox
[17-Apr-2013 18:20:05] Uploading to Dropbox …
[17-Apr-2013 18:25:06] WARNING: Job restart due to inactivity for more than 5 minutes.
[17-Apr-2013 18:25:06] STRICT NOTICE: Declaration of OpenCloud\DNS\PtrRecord::Create() should be compatible with that of OpenCloud\DNS\DnsObject::Create()
[17-Apr-2013 18:25:06] STRICT NOTICE: Declaration of OpenCloud\DNS\PtrRecord::Update() should be compatible with that of OpenCloud\DNS\DnsObject::Update()
[17-Apr-2013 18:25:06] STRICT NOTICE: Declaration of OpenCloud\DNS\PtrRecord::Delete() should be compatible with that of OpenCloud\DNS\DnsObject::Delete()
[17-Apr-2013 18:25:06] STRICT NOTICE: Declaration of OpenCloud\DNS\PtrRecord::UpdateJson() should be compatible with that of OpenCloud\DNS\DnsObject::UpdateJson()
[17-Apr-2013 18:25:06] 2. Try to send backup file to Dropbox …
[17-Apr-2013 18:25:06] Authenticated with Dropbox of user [user-removed] ([email-removed])
[17-Apr-2013 18:25:06] 1.98 GB available on your Dropbox
[17-Apr-2013 18:25:06] Uploading to Dropbox …
[17-Apr-2013 18:25:07] Backup transferred to https://api-content.dropbox.com/1/files/dropbox/[website-removed]/backup/wordpress/xml_export/backwpup_3d127f_2013-04-17_18-20-03.tar.gz

also no emails are sent (send on error only unchecked) - this plugin seems to 'forget' some settings when deactivation and reactivating

v2 was wonderful v3 is not usable
By , for WP 3.5.1
S3 backup requires PHP 5.3.3
By , for WP 3.5.1

It's a little frustrating (I'm being kind) to find that the upgrade to the new version makes the option to backup to Amazon S3 disappear. It's also quite aggravating to visit the MarketPress site to find the support forum completely redone and completely devoid of documentation for the free version. I did get a pretty quick response to a pre-sales support request (the only place to ask anything about the free version) about the S3 issue - it requires PHP 5.3.3. Apparently, BlueHost, one of the largest hosting companies hasn't received that message. My recommendation is to skip this new version for a bit until they get the transition to the paid version complete. I never use version x.0 of anything for this exact reason. Stick with the previous free version for now.

You must log in to submit a review. You can also log in or register using the form near the top of this page.