Yuki K a11n.

Hi all,

Thank you for reporting the issue around broken orders with updates to 8.1.0+. The developers are aware of this issue which is related to AutomateWoo and are currently working on a fix for it. You can follow the public GitHub report here for updates.

@markisu72 and @katrink – In regards to timeout issues, not being able to add new products or the front end breaking, as this is not something I’ve been able to replicate nor have seen other reports on, I recommend doing a full theme and plugin conflict test. This kind of problem is usually caused by a conflict with your theme or with another plugin.
 
The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

If you continue to have issues, please open a new thread as this thread is regarding the broken orders bug.

@xolite – in regards to the development version messaging, I’m unable to replicate this as well, nor have found other reports. Please follow up in the thread you created here.

Thanks!

• This reply was modified 7 months ago by Yuki K a11n..

Hi @refataitta,

Taking a deeper look, it looks like excluding shipping from tracking is not available at the moment. I found the following feature request thread where users can vote to flag high-priority features to the developers: https://ideas.woocommerce.com/forums/133476-woocommerce/suggestions/37041079-excluding-tax-and-shipping-fee-from-analytics

I would recommend voting on that thread. In the meantime, however, if you need this behavior changed immediately, there are. resources for developer services listed here: https://woocommerce.com/customizations/.

Hi @daveverzijl!

I understand you have some out of stock products, however, it still syncs to your Facebook catalogue, therefore, you are spending ad money on out of stock items.

That is odd that your out o stock products are syncing, as by default, products will only sync if they have stock. Here’s more information about it here: https://woocommerce.com/document/facebook-for-woocommerce-products-are-not-displaying-in-facebook-shop/#out-of-stock-products

As a first step, can you provide screenshots of an example product where it shows it’s out of stock in the Woo product settings, and what you are seeing on the Facebook side?

You can use a free service like Snipboard to take a screenshot and paste the image URL here.

Thanks!

Hi @studiomondos,

Thanks for reaching out! I’ve not heard of reports where the 5.7.0 update is having issues with payment gateways or Divi, so I’d like to gather a bit more information.

1. Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

2. Were you previously on an older version of WooCommerce where your site was working just fine?

3. What payment gateway are you using?

Thanks,

Hi all,

Thank you for reporting this issue! Our developers are aware of this bug and are currently working on a fix in 5.7.1.

In the meantime, if restarting the setup wizard has caused issues on your site, we recommend restoring from a backup. Then, download the WooCommerce ZIP file that is associated with the version you are currently on, listed here: https://developer.woocommerce.com/releases/

If you have not started the setup wizard, you would be able to dismiss it by clicking the “Hide this” button here:

Link to image: https://d.pr/i/GHrRFg

If you already have the separate WooCommerce Admin plugin, things will go back to normal when updated to 2.6.5. Otherwise, once WooCommerce. 5.7.1 is available, that will fix the re-setup prompt.

I hope this helps and thank you for your patience!

Hey @pjil-the-beat,

After this stage established, everything works fine.

It sounds like the download link now shows in the completed email after the order status has completed. Great to hear!

After the customer have proceed to the paiement the email confirmation with the download link can not be send automatically?

From what I understand, your orders are first going to processing, however, you’d like successful payments to go directly to complete status so that the email will include the download link right away, correct?

In this case, you’ll want to make sure your product is set to downloadable AND virtual, like so:

Link to image: https://d.pr/i/uqMe6Z

This will set all successful payments to go directly to the completed status and send the completed email with the download link.

How to activate or not the email notification “review our product”?

By default, WooCommerce does not have an email template that sends an email to review products purchased. To enable product reviews, you would go to WooCommerce > Settings > Products under the Reviews section here:

Link to image: https://d.pr/i/5A5yWr

If you want to send emails, you can use an extension such as AutomateWoo to send a custom email to customers. You can, for example, set up an email rule to remind customers to review after X days after purchase.

Hi @scmsteve,

I understand the frustration here. As the current expectation is that the parent title shows in the item name column, and the variation information can be seen once you view the order, we do recommend adding this to the Ideas Board for future improvements.

Thanks,