Title: Yeison Baron's Replies | WordPress.org --- # Yeison Baron [ ](https://wordpress.org/support/users/yeisonbp/) * [Profile](https://wordpress.org/support/users/yeisonbp/) * [Topics Started](https://wordpress.org/support/users/yeisonbp/topics/) * [Replies Created](https://wordpress.org/support/users/yeisonbp/replies/) * [Reviews Written](https://wordpress.org/support/users/yeisonbp/reviews/) * [Topics Replied To](https://wordpress.org/support/users/yeisonbp/replied-to/) * [Engagements](https://wordpress.org/support/users/yeisonbp/engagements/) * [Favorites](https://wordpress.org/support/users/yeisonbp/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 869 total) 1 [2](https://wordpress.org/support/users/yeisonbp/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/yeisonbp/replies/page/3/?output_format=md)… [56](https://wordpress.org/support/users/yeisonbp/replies/page/56/?output_format=md) [57](https://wordpress.org/support/users/yeisonbp/replies/page/57/?output_format=md) [58](https://wordpress.org/support/users/yeisonbp/replies/page/58/?output_format=md) [→](https://wordpress.org/support/users/yeisonbp/replies/page/2/?output_format=md) * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Awesome Support - WordPress HelpDesk & Support Plugin] Poor maintainance](https://wordpress.org/support/topic/poor-maintainance/) * Plugin Author [Yeison Baron](https://wordpress.org/support/users/yeisonbp/) * (@yeisonbp) * [1 year, 1 month ago](https://wordpress.org/support/topic/poor-maintainance/#post-18468341) * Hi, * I apologise for this situation. The plugin is up to date and we are continuously working with WordPress and WordFence to keep Awesome Support secured. We also launched a fix with performance and bugfixes. We appreciate if you change of mind and reconsider your rate with us and if you have any questions or concerns, wer are here to help. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Awesome Support - WordPress HelpDesk & Support Plugin] Urgent Follow-Up on Pre-purchase Inquiries](https://wordpress.org/support/topic/urgent-follow-up-on-pre-purchase-inquiries/) * Plugin Author [Yeison Baron](https://wordpress.org/support/users/yeisonbp/) * (@yeisonbp) * [1 year, 3 months ago](https://wordpress.org/support/topic/urgent-follow-up-on-pre-purchase-inquiries/#post-18311365) * [@mukisav](https://wordpress.org/support/users/mukisav/) Thanks for the follow up and your patience. I could finally target your conversation and I am handling it with high priority. I also took action to prevent these situations in the future. * Best regards, * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Awesome Support - WordPress HelpDesk & Support Plugin] Urgent Follow-Up on Pre-purchase Inquiries](https://wordpress.org/support/topic/urgent-follow-up-on-pre-purchase-inquiries/) * Plugin Author [Yeison Baron](https://wordpress.org/support/users/yeisonbp/) * (@yeisonbp) * [1 year, 4 months ago](https://wordpress.org/support/topic/urgent-follow-up-on-pre-purchase-inquiries/#post-18297335) * Hi [@mukisav](https://wordpress.org/support/users/mukisav/), * Please let me know your request here. I will help to guide you as much as I am allowed in WordPress Forums and if we need deeper assistance, I will manage your case in the channel required. * Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Awesome Support - WordPress HelpDesk & Support Plugin] Urgent Follow-Up on Pre-purchase Inquiries](https://wordpress.org/support/topic/urgent-follow-up-on-pre-purchase-inquiries/) * Plugin Author [Yeison Baron](https://wordpress.org/support/users/yeisonbp/) * (@yeisonbp) * [1 year, 4 months ago](https://wordpress.org/support/topic/urgent-follow-up-on-pre-purchase-inquiries/#post-18285498) * Hi [@mukisav](https://wordpress.org/support/users/mukisav/), Let us know if you received an update from your case. If not, please reply in the email thread or summarize your request here to better target your request. We will handle your request with priority. * Thanks! * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Vimeography: Vimeo Video Gallery WordPress Plugin] HORRIBLE COMPANY](https://wordpress.org/support/topic/horrible-company-4/) * [Yeison Baron](https://wordpress.org/support/users/yeisonbp/) * (@yeisonbp) * [1 year, 6 months ago](https://wordpress.org/support/topic/horrible-company-4/#post-18177253) * Hi [@cielosheep16](https://wordpress.org/support/users/cielosheep16/) I found your case and I have a developer who is available to solve your problem with the highest priority. We are not a fraud, we offer assistance, continuous releases including security updates and we work to improve our processes. I will handle your case personally and follow up until this is resolved. I apologize for this situation and I will take the actions needed to avoid this in the future. * I will reply in the case in the next minutes and assign the case to the developer ASAP. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Awesome Support - WordPress HelpDesk & Support Plugin] how do i allow submission of ticket by public (not logged in users)](https://wordpress.org/support/topic/how-do-i-allow-submission-of-ticket-by-public-not-logged-in-users/) * Plugin Author [Yeison Baron](https://wordpress.org/support/users/yeisonbp/) * (@yeisonbp) * [2 years, 2 months ago](https://wordpress.org/support/topic/how-do-i-allow-submission-of-ticket-by-public-not-logged-in-users/#post-17546352) * Hi, * This is possible with one of our extensions. Please fill in the form below so we can assist: - [https://getawesomesupport.com/contact/](https://getawesomesupport.com/contact/) * Best regards, * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Awesome Support - WordPress HelpDesk & Support Plugin] Cannot modify Support Staff in Ticket Details](https://wordpress.org/support/topic/cannot-modify-support-staff-in-ticket-details/) * Plugin Author [Yeison Baron](https://wordpress.org/support/users/yeisonbp/) * (@yeisonbp) * [2 years, 3 months ago](https://wordpress.org/support/topic/cannot-modify-support-staff-in-ticket-details/#post-17449201) * Hi, * I apologize for the delay. We launched an update that fixes this issue yesterday. You can update your plugin to the latest version. * Best regards, * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Awesome Support - WordPress HelpDesk & Support Plugin] Cannot modify Support Staff in Ticket Details](https://wordpress.org/support/topic/cannot-modify-support-staff-in-ticket-details/) * Plugin Author [Yeison Baron](https://wordpress.org/support/users/yeisonbp/) * (@yeisonbp) * [2 years, 4 months ago](https://wordpress.org/support/topic/cannot-modify-support-staff-in-ticket-details/#post-17426222) * Hi, * We could replicate the user assignment issue and we are working on a fix to release soon. Regarding the agent assignment issue, could you share with us the steps to replicate, screenshots or videos showing the issue so I can escalate it to the dev team? * Thank you and best regards, * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Awesome Support - WordPress HelpDesk & Support Plugin] view all tickets from multiples user](https://wordpress.org/support/topic/view-all-tickets-from-multiples-user/) * Plugin Author [Yeison Baron](https://wordpress.org/support/users/yeisonbp/) * (@yeisonbp) * [2 years, 4 months ago](https://wordpress.org/support/topic/view-all-tickets-from-multiples-user/#post-17388795) * Hi, * We have the Company Profiles add-on that allows to share and see tickets within groups. You can check more below: - [https://getawesomesupport.com/addons/company-profiles-shared-tickets-early-release/](https://getawesomesupport.com/addons/company-profiles-shared-tickets-early-release/) * If you have more questions related to this topic, please fill in the form below: - [https://getawesomesupport.com/contact/](https://getawesomesupport.com/contact/) * Best regards, * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Awesome Support - WordPress HelpDesk & Support Plugin] Awsome Support Plugin: broke the website](https://wordpress.org/support/topic/awsome-support-plugin-broke-the-website/) * Plugin Author [Yeison Baron](https://wordpress.org/support/users/yeisonbp/) * (@yeisonbp) * [2 years, 6 months ago](https://wordpress.org/support/topic/awsome-support-plugin-broke-the-website/#post-17269623) * Hi, * Marking this topic as clarified, but if you need any assistance, let me know. * Best regards, * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Awesome Support - WordPress HelpDesk & Support Plugin] rol permissions for ticket supervisor](https://wordpress.org/support/topic/rol-permissions-for-ticket-supervisor/) * Plugin Author [Yeison Baron](https://wordpress.org/support/users/yeisonbp/) * (@yeisonbp) * [2 years, 6 months ago](https://wordpress.org/support/topic/rol-permissions-for-ticket-supervisor/#post-17254945) * Hi, * Marking as clarified. Any questions, let us know. * Best regards, * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Awesome Support - WordPress HelpDesk & Support Plugin] Awesome Support + Gravity Forms](https://wordpress.org/support/topic/awesome-support-gravity-forms/) * Plugin Author [Yeison Baron](https://wordpress.org/support/users/yeisonbp/) * (@yeisonbp) * [2 years, 6 months ago](https://wordpress.org/support/topic/awesome-support-gravity-forms/#post-17254938) * Hi, * Marking this topic as clarified. Any questions about our add-ons, you can fill in the form below: - [https://getawesomesupport.com/contact/](https://getawesomesupport.com/contact/) * Best regards, * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Awesome Support - WordPress HelpDesk & Support Plugin] Cannot export user data](https://wordpress.org/support/topic/cannot-export-user-data/) * Plugin Author [Yeison Baron](https://wordpress.org/support/users/yeisonbp/) * (@yeisonbp) * [2 years, 6 months ago](https://wordpress.org/support/topic/cannot-export-user-data/#post-17254929) * Hi, * Marking this topic as solved. Thanks for Using Awesome Support plugin 🙂 * Best regards, * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Awesome Support - WordPress HelpDesk & Support Plugin] Wrong translation to DE](https://wordpress.org/support/topic/wrong-translation-to-de/) * Plugin Author [Yeison Baron](https://wordpress.org/support/users/yeisonbp/) * (@yeisonbp) * [2 years, 6 months ago](https://wordpress.org/support/topic/wrong-translation-to-de/#post-17254926) * Hi, * As we will launch this fix on a next release, I will mark this topic as solved. * Thanks! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Awesome Support - WordPress HelpDesk & Support Plugin] Página Login/ Submit Ticket no funciona: You are being redirected…](https://wordpress.org/support/topic/pagina-login-submit-ticket-no-funciona-you-are-being-redirected/) * Plugin Author [Yeison Baron](https://wordpress.org/support/users/yeisonbp/) * (@yeisonbp) * [2 years, 6 months ago](https://wordpress.org/support/topic/pagina-login-submit-ticket-no-funciona-you-are-being-redirected/#post-17254921) * Hola, * Marcaré este hilo como resuelto por inactividad. Si tienes preguntas o necesitas más asistencia, Viewing 15 replies - 1 through 15 (of 869 total) 1 [2](https://wordpress.org/support/users/yeisonbp/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/yeisonbp/replies/page/3/?output_format=md)… [56](https://wordpress.org/support/users/yeisonbp/replies/page/56/?output_format=md) [57](https://wordpress.org/support/users/yeisonbp/replies/page/57/?output_format=md) [58](https://wordpress.org/support/users/yeisonbp/replies/page/58/?output_format=md) [→](https://wordpress.org/support/users/yeisonbp/replies/page/2/?output_format=md)