Title: Descartes Systems Group's Replies | WordPress.org --- # Descartes Systems Group [ ](https://wordpress.org/support/users/xpsship/) * [Profile](https://wordpress.org/support/users/xpsship/) * [Topics Started](https://wordpress.org/support/users/xpsship/topics/) * [Replies Created](https://wordpress.org/support/users/xpsship/replies/) * [Reviews Written](https://wordpress.org/support/users/xpsship/reviews/) * [Topics Replied To](https://wordpress.org/support/users/xpsship/replied-to/) * [Engagements](https://wordpress.org/support/users/xpsship/engagements/) * [Favorites](https://wordpress.org/support/users/xpsship/favorites/) Search replies: ## Forum Replies Created Viewing 14 replies - 1 through 14 (of 14 total) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[XPS Ship Integration] XPS Woocommerce plugin is suddenly not working](https://wordpress.org/support/topic/xps-woocommerce-plugin-is-suddenly-not-working/) * Plugin Author [Descartes Systems Group](https://wordpress.org/support/users/xpsship/) * (@xpsship) * [1 year, 2 months ago](https://wordpress.org/support/topic/xps-woocommerce-plugin-is-suddenly-not-working/#post-18420190) * Hello [@lrosenvall](https://wordpress.org/support/users/lrosenvall/), * We’re sorry to hear that you are receiving an error. To properly troubleshoot, we’d like to inspect your XPS account further. Please submit an email to our service desk for review. They can be contacted at [servicedesk@descartes.com](https://wordpress.org/support/users/xpsship/replies/servicedesk@descartes.com?output_format=md). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[XPS Ship Integration] Double Tracking](https://wordpress.org/support/topic/double-tracking-4/) * Plugin Author [Descartes Systems Group](https://wordpress.org/support/users/xpsship/) * (@xpsship) * [1 year, 8 months ago](https://wordpress.org/support/topic/double-tracking-4/#post-18059466) * Thank you for your follow up. A member of our technical team will review your feedback. Please let us know if you have any additional questions. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[XPS Ship Integration] What plug-in do I need](https://wordpress.org/support/topic/what-plug-in-do-i-need-2/) * Plugin Author [Descartes Systems Group](https://wordpress.org/support/users/xpsship/) * (@xpsship) * [1 year, 8 months ago](https://wordpress.org/support/topic/what-plug-in-do-i-need-2/#post-18059465) * Hello [@dippydyes](https://wordpress.org/support/users/dippydyes/) * Thank you for reaching out. XPS is here to help! Our customer support team will contact you to help with your integrated quoting settings. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[XPS Ship Integration] Double Tracking](https://wordpress.org/support/topic/double-tracking-4/) * Plugin Author [Descartes Systems Group](https://wordpress.org/support/users/xpsship/) * (@xpsship) * [1 year, 10 months ago](https://wordpress.org/support/topic/double-tracking-4/#post-17915698) * So far, we haven’t been able to replicate the issue you are experiencing, and don’t have any reports of other users experiencing it. This leads us to believe that the issue may be how the plugin is interacting with other plugins you have. At this time, we aren’t able to upload previous versions. We’re continuing to research solutions, and your feedback to questions from the tech support team on the separate email thread will be valuable. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[XPS Ship Integration] Double Tracking](https://wordpress.org/support/topic/double-tracking-4/) * Plugin Author [Descartes Systems Group](https://wordpress.org/support/users/xpsship/) * (@xpsship) * [1 year, 10 months ago](https://wordpress.org/support/topic/double-tracking-4/#post-17915269) * Thank you for the follow up. Our support team is continuing to research solutions, and will be in touch to continue the troubleshooting conversation in the email thread. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[XPS Ship Integration] Double Tracking](https://wordpress.org/support/topic/double-tracking-4/) * Plugin Author [Descartes Systems Group](https://wordpress.org/support/users/xpsship/) * (@xpsship) * [1 year, 10 months ago](https://wordpress.org/support/topic/double-tracking-4/#post-17912983) * Hello [@canampartsguy](https://wordpress.org/support/users/canampartsguy/), we’re sorry to hear of the duplicate tracking number links issue. A member of our technical support team is researching solutions, and will be contacting you shortly with a troubleshooting plan. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[XPS Ship Integration] Multiple internal errors](https://wordpress.org/support/topic/multiple-internal-errors/) * Plugin Author [Descartes Systems Group](https://wordpress.org/support/users/xpsship/) * (@xpsship) * [2 years, 8 months ago](https://wordpress.org/support/topic/multiple-internal-errors/#post-17134130) * We are not able to access the url you have posted. What errors are you seeing? * — Alex B * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[XPS Ship Integration] Undefined global variable](https://wordpress.org/support/topic/undefined-global-variable-2/) * Plugin Author [Descartes Systems Group](https://wordpress.org/support/users/xpsship/) * (@xpsship) * [2 years, 8 months ago](https://wordpress.org/support/topic/undefined-global-variable-2/#post-17134127) * Hello, * This issue has been resolved in version 1.1.73. * – – Alex B * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[XPS Ship Integration] Bulk “Change Status to Completed” not sending Tracking info](https://wordpress.org/support/topic/bulk-change-status-to-completed-not-sending-tracking-info-2/) * Plugin Author [Descartes Systems Group](https://wordpress.org/support/users/xpsship/) * (@xpsship) * [4 years, 6 months ago](https://wordpress.org/support/topic/bulk-change-status-to-completed-not-sending-tracking-info-2/#post-15123476) * It is supposed to mark it completed when you book the shipment/ print the label. We can look into why this isn’t happening. We will need to look into the logging for this. If you are logged into XPS Ship, on the bottom right corner, there is a help button. Please send us a message letting us know your integration isn’t marking the orders as complete. That will be sent to my team to assist you. The issue with Multi Piece shipments only updating with one tracking number is being worked on. I found this issue early this morning while testing out a new feature that is coming out. I would expect this to be fixed this week or next week at the latest. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[XPS Ship Integration] Bulk “Change Status to Completed” not sending Tracking info](https://wordpress.org/support/topic/bulk-change-status-to-completed-not-sending-tracking-info-2/) * Plugin Author [Descartes Systems Group](https://wordpress.org/support/users/xpsship/) * (@xpsship) * [4 years, 6 months ago](https://wordpress.org/support/topic/bulk-change-status-to-completed-not-sending-tracking-info-2/#post-15118748) * Hello, We will have to look at this and recreate it. I am wondering why you have to mark the orders as completed manually. The plugin should be doing that when all the items are shipped out, including the tracking number, as it is done individually. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[XPS Ship Integration] PHP Notice: Undefined index: clientInfo](https://wordpress.org/support/topic/php-notice-undefined-index-clientinfo/) * Plugin Author [Descartes Systems Group](https://wordpress.org/support/users/xpsship/) * (@xpsship) * [4 years, 10 months ago](https://wordpress.org/support/topic/php-notice-undefined-index-clientinfo/#post-14707490) * Thank you for reaching out to us about this issue. I do apologize I missed your first request. I have assigned this to a developer team member to patch these notices. I will reply again when the patch has been released. Thank you Andrew Singleton Manager of Technology XPS Ship * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[XPS Ship Integration] fatal error](https://wordpress.org/support/topic/fatal-error-3631/) * Plugin Author [Descartes Systems Group](https://wordpress.org/support/users/xpsship/) * (@xpsship) * [5 years, 7 months ago](https://wordpress.org/support/topic/fatal-error-3631/#post-13569824) * Hello, The reason for this error is due to our old integrated quoting plugin still active on your site. You will want to deactivate the plugin named “WooCommerce Integrated Quoting.” When that is deactivated, it will allow you to activate our XPS Ship plugin. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[XPS Ship Integration] return labels](https://wordpress.org/support/topic/return-labels-2/) * Plugin Author [Descartes Systems Group](https://wordpress.org/support/users/xpsship/) * (@xpsship) * [5 years, 10 months ago](https://wordpress.org/support/topic/return-labels-2/#post-13217728) * Thank you for the great idea. Our ultimate goal for this plugin is to offer services like this that no one else offers. So we will be looking into adding this feature in a future major release. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[XPS Ship Integration] Fatal error](https://wordpress.org/support/topic/fatal-error-3525/) * Plugin Author [Descartes Systems Group](https://wordpress.org/support/users/xpsship/) * (@xpsship) * [6 years ago](https://wordpress.org/support/topic/fatal-error-3525/#post-12999503) * Hello, You will want to deactivate the plug-in called “WooCommerce Webship Integrated Quoting.” The new integration plug-in has the integrated quoting built in that is why the fatal error. Viewing 14 replies - 1 through 14 (of 14 total)