With these information it’d be hard for us to suggest a possible way for a solution for you, where we can’t debug things.

But CSS won’t be an issue, we can assure, inshaALLAH, because there’re major savior (the IDs are employed) in the templates and you can use them.

Would love to have a live link or at least a screenshot pointing things in browser debugging tools.

And don’t worry, you can override them from your theme, customizer or any other plugin too, inshaALLAH.

And, NanoSupport button texts are #fff, not #666699 (http://prntscr.com/tcyiln) – that might be coming from your theme

• This reply was modified 6 months, 2 weeks ago by Mayeenul Islam.

Thank you for the nice review. ❤️😊

Hello @allroundernaman

Changing the UI of the Knowledgebase
You can easily remove the [nanosupport_knowledgebase] shortcode to put your own content on the page for sure. But…

You will face some issues:

1. The Knowledgebase Page selection from the settings panel (NanoSupport > Settings > Knowledgebase) won’t work, because without that shortcode the page won’t appear to the list (But if you don’t update the Knowledgebase settings after removing the shortcode, everything should work the same as before)
2. The default features on the Knowledgebase will no longer be available
3. The NanoSupport Knowledgebase Search add-on won’t work without the shortcode in place

Yes, you are right. We should provide a template do override the layout. We’re taking this as a feature request:
https://github.com/nanodesigns/nanosupport/issues/95

Adding Featured Image to Knowledgebase Documents
For the second query, you can put the following code into your theme’s functions.php:

/**
 * Add feature image support to Knowledgebase Docs
 */
function wp20200518_nanodoc_featured_image() {
    add_post_type_support( 'nanodoc', 'thumbnail' );
}
add_action('init', 'wp20200518_nanodoc_featured_image');

@awsomeyorkie Thank you for trying with NanoSupport.

We’re afraid, the feature you are asking is not possible with NanoSupport v6.0.0.

Hello,
The attachment feature is under development

We’re refactoring the whole plugin for a greater support

InshALLAH will release the feature in the next or next second release

In the interim, you can suggest user to use any third party tool like https://prnt.sc/ (FREE) to attach images with tickets

You can follow the progress of the attachment feature at:
https://github.com/nanodesigns/nanosupport/issues/4

We completely agree.
The feature is under development.

Please refer to:
https://github.com/nanodesigns/nanosupport/issues/4