Title: wsspg's Replies | WordPress.org --- # wsspg [ ](https://wordpress.org/support/users/wsspg/) * [Profile](https://wordpress.org/support/users/wsspg/) * [Topics Started](https://wordpress.org/support/users/wsspg/topics/) * [Replies Created](https://wordpress.org/support/users/wsspg/replies/) * [Reviews Written](https://wordpress.org/support/users/wsspg/reviews/) * [Topics Replied To](https://wordpress.org/support/users/wsspg/replied-to/) * [Engagements](https://wordpress.org/support/users/wsspg/engagements/) * [Favorites](https://wordpress.org/support/users/wsspg/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 90 total) 1 [2](https://wordpress.org/support/users/wsspg/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/wsspg/replies/page/3/?output_format=md) [4](https://wordpress.org/support/users/wsspg/replies/page/4/?output_format=md) [5](https://wordpress.org/support/users/wsspg/replies/page/5/?output_format=md) [6](https://wordpress.org/support/users/wsspg/replies/page/6/?output_format=md) [→](https://wordpress.org/support/users/wsspg/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Stripe Subscription Payment Gateway] Subscription products are not showing up on the site](https://wordpress.org/support/topic/subscription-products-are-not-showing-up-on-the-site/) * Plugin Author [wsspg](https://wordpress.org/support/users/wsspg/) * (@wsspg) * [8 years, 5 months ago](https://wordpress.org/support/topic/subscription-products-are-not-showing-up-on-the-site/#post-9804125) * Hello ! * Do you have guest subscriptions enabled ? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Stripe Subscription Payment Gateway] Sorry, this product cannot be purchased](https://wordpress.org/support/topic/sorry-this-product-cannot-be-purchased-7/) * Plugin Author [wsspg](https://wordpress.org/support/users/wsspg/) * (@wsspg) * [8 years, 6 months ago](https://wordpress.org/support/topic/sorry-this-product-cannot-be-purchased-7/#post-9793022) * Hi goldfishpaul, * Glad to hear it’s working for you ! If you have a spare moment, please consider giving Wsspg a [review](https://wordpress.org/support/plugin/wsspg-woocommerce-stripe-subscription-payment-gateway/reviews/#new-post). * Thanks for using Wsspg ! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Stripe Subscription Payment Gateway] How to add customer manually](https://wordpress.org/support/topic/how-to-add-customer-manually/) * Plugin Author [wsspg](https://wordpress.org/support/users/wsspg/) * (@wsspg) * [8 years, 6 months ago](https://wordpress.org/support/topic/how-to-add-customer-manually/#post-9789744) * Hello, * Unfortunately I can’t think of a way of doing this at the moment that doesn’t involve manually editing the database. * It’s a good point you’ve made, though: I’ll have a look into making a customer import/export. * Thanks for using Wsspg ! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Stripe Subscription Payment Gateway] Set up fee and subscription ?](https://wordpress.org/support/topic/set-up-fee-and-subscription/) * Plugin Author [wsspg](https://wordpress.org/support/users/wsspg/) * (@wsspg) * [8 years, 6 months ago](https://wordpress.org/support/topic/set-up-fee-and-subscription/#post-9789701) * Hello, * Unfortunately this is not currently supported by Wsspg; you could always create extra logic that adds a fee to a cart based on the cart contents. See: [https://docs.woocommerce.com/document/add-a-surcharge-to-cart-and-checkout-uses-fees-api/](https://docs.woocommerce.com/document/add-a-surcharge-to-cart-and-checkout-uses-fees-api/). * Thanks for using Wsspg ! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Stripe Subscription Payment Gateway] Sorry, this product cannot be purchased](https://wordpress.org/support/topic/sorry-this-product-cannot-be-purchased-7/) * Plugin Author [wsspg](https://wordpress.org/support/users/wsspg/) * (@wsspg) * [8 years, 6 months ago](https://wordpress.org/support/topic/sorry-this-product-cannot-be-purchased-7/#post-9789696) * Hello, sorry to hear you’re having trouble with Wsspg ! * There are a few settings that affect the purchasability of subscriptions: have you enabled guest subscriptions ? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Stripe Subscription Payment Gateway] Customers can not save payment method before making a purchase](https://wordpress.org/support/topic/customers-can-not-save-payment-method-before-making-a-purchase/) * Plugin Author [wsspg](https://wordpress.org/support/users/wsspg/) * (@wsspg) * [8 years, 6 months ago](https://wordpress.org/support/topic/customers-can-not-save-payment-method-before-making-a-purchase/#post-9783679) * Hello everyone, * This issue has been fixed in the latest version (1.0.6). * Thank you for using Wsspg ! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Stripe Subscription Payment Gateway] Plugin Not Working](https://wordpress.org/support/topic/plugin-not-working-585/) * Plugin Author [wsspg](https://wordpress.org/support/users/wsspg/) * (@wsspg) * [8 years, 6 months ago](https://wordpress.org/support/topic/plugin-not-working-585/#post-9772215) * Hello, * Hopefully you got this resolved. FYI: Wsspg live mode only works when SSL is turned on. * Thanks for using Wsspg ! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Stripe Subscription Payment Gateway] Alipay problem](https://wordpress.org/support/topic/alipay-problem-2/) * Plugin Author [wsspg](https://wordpress.org/support/users/wsspg/) * (@wsspg) * [8 years, 6 months ago](https://wordpress.org/support/topic/alipay-problem-2/#post-9768564) * Hello again, * This is in fact expected behaviour if you have a subscription product in your shopping cart. * Payment sources for subscriptions must be reusable; Bitcoin and Alipay are not reusable sources. * Thank you for using Wsspg ! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Stripe Subscription Payment Gateway] Plugin Not Working](https://wordpress.org/support/topic/plugin-not-working-585/) * Plugin Author [wsspg](https://wordpress.org/support/users/wsspg/) * (@wsspg) * [8 years, 6 months ago](https://wordpress.org/support/topic/plugin-not-working-585/#post-9740294) * Hello, sorry to hear you’re having trouble with Wsspg ! * Have you set the appropriate mode in your Stripe Dashboard ? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Stripe Subscription Payment Gateway] Need Instant Feedback for Failed Payments](https://wordpress.org/support/topic/need-instant-feedback-for-failed-payments/) * Plugin Author [wsspg](https://wordpress.org/support/users/wsspg/) * (@wsspg) * [8 years, 6 months ago](https://wordpress.org/support/topic/need-instant-feedback-for-failed-payments/#post-9740289) * Hello, sorry to hear you’re having trouble with Wsspg ! * > When payments fail through the system * Could you elaborate a bit on this ? Where are they failing exactly ? If a payment charge is not successfully captured/authorised, then the order cannot be made, so it won’t show up in the admin at all, because it doesn’t exist. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Stripe Subscription Payment Gateway] Alipay problem](https://wordpress.org/support/topic/alipay-problem-2/) * Plugin Author [wsspg](https://wordpress.org/support/users/wsspg/) * (@wsspg) * [8 years, 6 months ago](https://wordpress.org/support/topic/alipay-problem-2/#post-9740272) * Hello, sorry to hear you’re having trouble with Wsspg ! * I have reproduced the issue that you are seeing, and I am working on a fix. * I will update this thread once more information is available. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Stripe Subscription Payment Gateway] Subscription not showing up in Account Page](https://wordpress.org/support/topic/subscription-not-showing-up-in-account-page/) * Plugin Author [wsspg](https://wordpress.org/support/users/wsspg/) * (@wsspg) * [8 years, 7 months ago](https://wordpress.org/support/topic/subscription-not-showing-up-in-account-page/#post-9670769) * Hi ! * Really glad to hear that it’s working for you ! * Currently, Wsspg does not respond to Stripe webhook events. This feature is in development, but there isn’t a release schedule yet. * However, canceling a subscription doesn’t necessarily mean that an order should change status to ‘Cancelled’. If the order has been paid, then it is a successful order. Once Wsspg is hooked up to Stripe events, subsequent subscription cycles will spawn a new order in WooCommerce. Therefore a subscription and an order are logically separate. * I do agree with you that there should be a notification when a subscription is cancelled, though. I will add event notifications to the feature request list, and come back to this thread when I have an update for you. * Many thanks for using Wsspg ! If you have a moment, please consider giving it a rating 🙂 * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Stripe Subscription Payment Gateway] Subscription not showing up in Account Page](https://wordpress.org/support/topic/subscription-not-showing-up-in-account-page/) * Plugin Author [wsspg](https://wordpress.org/support/users/wsspg/) * (@wsspg) * [8 years, 7 months ago](https://wordpress.org/support/topic/subscription-not-showing-up-in-account-page/#post-9663208) * Have you tried a clean install ? As I say, it’s impossible to diagnose because I can’t reproduce the error, which appears to involve a plugin conflict. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Stripe Subscription Payment Gateway] Subscription not showing up in Account Page](https://wordpress.org/support/topic/subscription-not-showing-up-in-account-page/) * Plugin Author [wsspg](https://wordpress.org/support/users/wsspg/) * (@wsspg) * [8 years, 7 months ago](https://wordpress.org/support/topic/subscription-not-showing-up-in-account-page/#post-9662897) * > Because I’m using Wishlist Member to manage my membership site * Aha. Unfortunately I do not support third-party plugins, so I will be marking this thread as resolved. * FYI: you can use Wsspg standalone as a membership platform, using the ‘User roles’ field on individual Wsspg Subscription Products. Once a user has no active subscriptions in Stripe that are associated with those roles, the roles are removed from the user. Bonus: Wsspg is free. * Thank you for using Wsspg ! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Stripe Subscription Payment Gateway] Subscription not showing up in Account Page](https://wordpress.org/support/topic/subscription-not-showing-up-in-account-page/) * Plugin Author [wsspg](https://wordpress.org/support/users/wsspg/) * (@wsspg) * [8 years, 7 months ago](https://wordpress.org/support/topic/subscription-not-showing-up-in-account-page/#post-9662100) * > I’m doing this all in test mode so I’m not sure if that changes anything * It shouldn’t: all that changes between the two modes are the keys used in the API calls. * > That subscription is shown as Active in Stripe. But when I log in to that test > account on my website, it shows there are no active subscriptions. For that > matter, the order doesn’t show up either * I have tested using a fresh install and I can’t reproduce this. Try turning on the ‘Debug’ option in the Wsspg settings (also enable DEBUG in WordPress), go through the process again and see if there’s anything in the log. * > Upon further investigation, my hunch is that it’s because the order status > in Woocommerce still shows “processing,” and my hunch is that it continues > to be “processing” as long as the subscription is active. * Actually, the order status (immediately post checkout) is either ‘pending’ or‘ processing’, depending on whether the payment has been captured or merely authorized. An authorized payment can be captured by moving the order’s status from ‘pending’ to ‘processing’. Apart from that, the order status does not affect the subscription or charge in Stripe. * > How can a user cancel their subscription? * _Ordinarily_, the user’s subscriptions are manageable through the ‘My Account’ section. But this is what we’re trying to fix for you 🙂 * > If I log in to Stripe and cancel a subscription from there, it doesn’t change > anything back on my site. The order status remains at “processing.” * That’s correct. Why would editing a subscription in Stripe affect an order in WooCommerce ? The two are logically separate. However, canceling a subscription in Stripe will remove the subscription from a customer’s ‘Subscriptions’ tab in their ‘My Account’ section. Viewing 15 replies - 1 through 15 (of 90 total) 1 [2](https://wordpress.org/support/users/wsspg/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/wsspg/replies/page/3/?output_format=md) [4](https://wordpress.org/support/users/wsspg/replies/page/4/?output_format=md) [5](https://wordpress.org/support/users/wsspg/replies/page/5/?output_format=md) [6](https://wordpress.org/support/users/wsspg/replies/page/6/?output_format=md) [→](https://wordpress.org/support/users/wsspg/replies/page/2/?output_format=md)