WP Wham
Forum Replies Created
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Forum: Reviews
In reply to: [Currency Switcher for WooCommerce] Terrible product, terrible supportWow, you obviously have a lot of anger towards us. I don’t believe we’ve done anything to deserve that.
It’s true there was a delay during the Thanksgiving holiday here in the U.S. We were closed Thursday and Friday for Thanksgiving, and we don’t work on the weekends. I would hope you would be understanding of this.
Unfortunately your argument is not logical, because if there is “nothing wrong with the server” as you say, then why did the duplicate copy of your site function correctly? If the code is identical but you change servers and suddenly it starts working correctly, then logically it must be an issue with your server. There is no other way to look at this.
If there really were such a horrible problem with our code as you claim, don’t you think we’d be flooded with bad reviews about it? We have over 5000 active users and no other reports of anything like the issue described, so that’s further proof the issue is not with us.
I’m glad you found another product to use. I just hope the next time you run into issues with a plugin, that you don’t take it out on the developers who are simply trying to help you.
- This reply was modified 4 years, 4 months ago by WP Wham. Reason: typo
Forum: Reviews
In reply to: [Product Visibility by User Role for WooCommerce] hidden productHave you tried opening a support ticket for your issue?
Forum: Reviews
In reply to: [Product Open Pricing (Name Your Price) for WooCommerce] BEWAREThank you for the information. We have fixed this bug in version 1.4.3.
By the way, next time would you consider opening a support ticket if you discover a bug? That way we would know about it right away, since we don’t look at WordPress.org reviews very often.
Forum: Reviews
In reply to: [Multi Order for WooCommerce] This plugin is Magic !!!Thank you for your feedback!
Forum: Reviews
In reply to: [More Sorting Options for WooCommerce] WOW, IT WORKS GREAT!Thanks so much for the kind feedback!
Forum: Reviews
In reply to: [Custom Price Labels for WooCommerce] Saved me a lot of workThank you for the kind feedback! We’re glad you found our plugin useful.
Our plugin does not have any function that would add “From” before the price. Probably you have another plugin which is causing this, not us.
Have you tried opening a support ticket for your issue?
Forum: Reviews
In reply to: [Crowdfunding for WooCommerce] no documentationDid you open a support ticket for your issue?
All our documentation can be found right here: https://wpwham.com/documentation/
Forum: Reviews
In reply to: [Crowdfunding for WooCommerce] Bad support & documentationDid you open a support ticket for your issue?
Also all our documentation can be found right here: https://wpwham.com/documentation/
Forum: Reviews
In reply to: [Currency Switcher for WooCommerce] Clashes with my themeHave you opened a support ticket for your issue?
Since we don’t know specifically which theme you had an issue with, it’s impossible to take any positive action based on this review.
Forum: Reviews
In reply to: [Currency Switcher for WooCommerce] Terrible product, terrible supportYou say we “[do] not care”, citing as evidence that your support ticket has been open for almost 3 weeks, as if to imply nothing has been done during this time. That is simply not true.
You opened your support ticket on November 25th, and received the first reply from us on the very same day.
Since that time, there have been numerous messages exchanged between yourself and us. To summarize, the conversation has progressed as follows:
1) We found you were using an old version of our plugin, so we asked you to update it.
2) This led to a licensing issue, because you had purchased our plugin from a 3rd party seller (WPFactory). So we manually copied over your account information and generated a license key for you, so you could get updates directly from us.
3) After you updated, the issue was still present on your site, so we began further investigation. I personally visited your site and witnessed the issue occurring there. However we were not able to reproduce the same problem on our site or anywhere else.
4) We even, with your permission, cloned a duplicate of your site for further analysis. The cloned site worked correctly — it did not reproduce the problem we saw on your main site. Since the clone was identical in every way except for residing on a different server, this led us to believe the issue must be something to do with your server specifically.
5) Since your main server is using Varnish caching, we speculated this might not be configured 100% correctly on your server, causing the issue you described. However we are not server experts, and since we don’t have access to your server we can only guess. Ultimately this is a problem that your host would have to solve.
So to recap, over the last 3 weeks my support team and I have spent several hours communicating with you and investigating your issue. We could not reproduce the problem on any other site, including the clone we made. Based on this we believe the problem is not anything to do with our code; rather it must be something specifically to do with your server, which only your host can solve.
If you still believe our product and support are “terrible” and deserving of a bad review, that’s your right. But I must say it’s very disheartening, after we’ve done everything in our power to help, for what is ultimately a hosting issue.
Regards,
David Grant
Lead DeveloperForum: Plugins
In reply to: [Currency Switcher for WooCommerce] Need help? READ THIS FIRST!@xolite Yes.
Yes, it is supported. Please open a support ticket on our website for support.
Thanks!
Forum: Plugins
In reply to: [Product Open Pricing (Name Your Price) for WooCommerce] Update?It is fully compatible with the latest WordPress. There haven’t been any changes that effect our plugin between the last WP version and now.
Cheers
Forum: Plugins
In reply to: [Checkout Files Upload for WooCommerce] S3Hi,
We don’t have any feature to deal with S3 directly. But you may be able to find an S3-uploader plugin that would integrate with ours.
Otherwise you are welcome to open a feature request here: https://wpwham.com/support/feature-requests/
Thank you