WPWebinarSystem
Forum Replies Created
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Hi Leanne,
I think the easiest way to deal with this would be to go to the ‘Attendees’ page in WebinarPress and delete the attendee with the incorrect email, then add them manually on the same page using the correct email address.
When you manually add an attendee you can choose to send their registration details to them in an email.
Please give that a try and if you have problems send us an email at hello@getwebinarpress.com.
Forum: Plugins
In reply to: [Wordpress Webinar Plugin - WebinarPress] Email are not send to attendeesHi, thanks for your message.
Can you please enable logging in the WebinarPress->Settings tab and then try registering again. Then in the WebinarPress->Settings tab click on Download Log and send it over to hello@getwebinarpress.com so we can take a look?
> Also I use sendgrid as my email provider and I cant set it up because there is no option in your Mailinglist providers.
The mailing list provider section is for syncing attendees with an external mailing list, not for sending emails. If you have WordPress setup to send email through SendGrid then WebinarPress will use it automatically.
Thanks
Mike
Forum: Plugins
In reply to: [Wordpress Webinar Plugin - WebinarPress] Give me back my money pleaseHi again Gauthier, I’ve just seen that your refund was issued back in January. I’m closing off this issue.
Forum: Plugins
In reply to: [Wordpress Webinar Plugin - WebinarPress] Give me back my money pleaseHi Gauthier, my apologies we missed this support request. Can you please send us an email at hello@getwebinarpress.com and we’ll get your refund arranged.
Forum: Plugins
In reply to: [Wordpress Webinar Plugin - WebinarPress] are you alive?Hi, yes we are very much alive 🙂 Are you having problems upgrading?
Please send us an email at hello@getwebinarpress.com and we’ll be happy to help!
Forum: Reviews
In reply to: [Wordpress Webinar Plugin - WebinarPress] Fantastic Customer SupportThank you very much for your kind words!
Forum: Plugins
In reply to: [Wordpress Webinar Plugin - WebinarPress] Email are not send to attendeesHi @netizenconsultant, thank you very much.
We’ve replied to our support ticket.
Forum: Plugins
In reply to: [Wordpress Webinar Plugin - WebinarPress] Email are not send to attendeesHi,
I’m sorry you are having issues here, we’ll get this sorted out for you as soon as possible.
It looks like you are using WebinarPress Pro which supports debug logging which will help track down the problem.
Can you please enable logging via the WebinarPress settings page and then try registering for your webinar again. Then go back into the WebinarPress settings page and download the log.
After that please email the log to us at hello@getwebinarpress.com and we’ll take a look to see what’s going on. We’ll also be able to address your SendGrid issues as well.
If you have any problems with these steps please just shoot us an email at
hello@getwebinarpress.com and we’ll be able to reply with more detailed instructions with screenshots.Thanks and look forward to hearing from you.
Mike @ WebinarPress
- This reply was modified 5 years ago by WPWebinarSystem.
- This reply was modified 5 years ago by WPWebinarSystem.
Forum: Reviews
In reply to: [Wordpress Webinar Plugin - WebinarPress] Avoid At All CostsHi,
I’m sorry you had issues here. As discussed in our support conversation we sent you an update a day after confirming the issue but it seems you did not get our reply, possibly due to a spam filter.
We didn’t get any feedback from you so we assumed that the issue had been resolved but I appreciate that we could have done better by following up with you to make sure things were running properly.
We’ve issued you a full refund.
Hi, thanks for your message 🙂
Yes you are 100%, we want to have webinars on our site to showcase the product as soon as possible but at the moment we are still a couple of months away.
We do have a 14 day money back guarantee though so you can try out the pro version and if you are not happy for any reason we will issue a full refund within the first 14 days.
If you have any questions would like to know more about any of the features please feel free to send me an email at hello@wpwebinarsystem.com
Mike
Forum: Plugins
In reply to: [Wordpress Webinar Plugin - WebinarPress] Webinar system for PHP websiteHi, I’m afraid the plugin will only work in WordPress at the moment.
Thank you very much for your kind words 🙂
Forum: Reviews
In reply to: [Wordpress Webinar Plugin - WebinarPress] Exceptional support!Thanks you very much!
Forum: Plugins
In reply to: [Wordpress Webinar Plugin - WebinarPress] Emails aren’t sendHi Guys, my apologies for the late reply.
Yes WP WebinarSystem uses cron jobs to send emails before the webinar starts. Can you confirm that WordPress cron jobs are running?
I’d also suggest you make sure that the emails are enabled in WP WebinarSystem settings:
WebinarSystem => Settings => Emails
Click on the email type that is not being sent and make sure that it is enabled.
Forum: Reviews
In reply to: [Wordpress Webinar Plugin - WebinarPress] BetterThank you very much!