Title: WPGMaps's Replies | WordPress.org --- # WPGMaps [ ](https://wordpress.org/support/users/wpgmaps/) * [Profile](https://wordpress.org/support/users/wpgmaps/) * [Topics Started](https://wordpress.org/support/users/wpgmaps/topics/) * [Replies Created](https://wordpress.org/support/users/wpgmaps/replies/) * [Reviews Written](https://wordpress.org/support/users/wpgmaps/reviews/) * [Topics Replied To](https://wordpress.org/support/users/wpgmaps/replied-to/) * [Engagements](https://wordpress.org/support/users/wpgmaps/engagements/) * [Favorites](https://wordpress.org/support/users/wpgmaps/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 1,023 total) 1 [2](https://wordpress.org/support/users/wpgmaps/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/wpgmaps/replies/page/3/?output_format=md)… [67](https://wordpress.org/support/users/wpgmaps/replies/page/67/?output_format=md) [68](https://wordpress.org/support/users/wpgmaps/replies/page/68/?output_format=md) [69](https://wordpress.org/support/users/wpgmaps/replies/page/69/?output_format=md) [→](https://wordpress.org/support/users/wpgmaps/replies/page/2/?output_format=md) * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[WP Go Maps (formerly WP Google Maps)] No support, inferior documentation, buggy software](https://wordpress.org/support/topic/no-support-inferior-documentation-buggy-software/) * Plugin Author [WPGMaps](https://wordpress.org/support/users/wpgmaps/) * (@wpgmaps) * [1 year, 7 months ago](https://wordpress.org/support/topic/no-support-inferior-documentation-buggy-software/#post-18047806) * Hi there [@bitslapper](https://wordpress.org/support/users/bitslapper/) * We’re circling back to this. Did you come right? * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[WP Go Maps (formerly WP Google Maps)] Top support](https://wordpress.org/support/topic/unresolved-issues-with-api-key-subscription/) * Plugin Author [WPGMaps](https://wordpress.org/support/users/wpgmaps/) * (@wpgmaps) * [2 years, 7 months ago](https://wordpress.org/support/topic/unresolved-issues-with-api-key-subscription/#post-17104430) * Hi there [@omarr2202](https://wordpress.org/support/users/omarr2202/) I’m terribly sorry you didn’t have a pleasant experience with our support team.With regards to your cancellation and refund, we received an email from you on 6 Sep 2023 at 4:34 PM and responded on Thu, 7 Sep 2023 at 7:31 AM requesting more information. We never heard back from you on that email thread.You then sent an email on Thu, 5 Oct 2023 at 8:54 AM and we responded on Thu, 5 Oct 2023 at 3:37 PM and processed the cancellation and refunds this morning 3 hours ago.We respond to all customer service tickets within 24 hours (unless it is on a weekend). Perhaps our initial response to you landed up in the spam folder. Either way, we’re sorry you experienced an issue with support and please note that the refunds have been sent to you ( a total of $60)Kind regards * Nick * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[WP Go Maps (formerly WP Google Maps)] Junk](https://wordpress.org/support/topic/junk-47/) * Plugin Author [WPGMaps](https://wordpress.org/support/users/wpgmaps/) * (@wpgmaps) * [2 years, 8 months ago](https://wordpress.org/support/topic/junk-47/#post-17043332) * Hi there [@scott07uk](https://wordpress.org/support/users/scott07uk/) * Sorry for the delay in response. I’m not sure why you cant see the map as every user gets to create a map and unlimited markers for free. There may have been an issue with the installation and although this is very rare (due to weird MySQL settings) it can happen. Sorry about that! * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[WP Go Maps (formerly WP Google Maps)] Do not waste time with the free version – completely useless.](https://wordpress.org/support/topic/do-not-waste-time-with-the-free-version-completely-useless/) * Plugin Author [WPGMaps](https://wordpress.org/support/users/wpgmaps/) * (@wpgmaps) * [2 years, 9 months ago](https://wordpress.org/support/topic/do-not-waste-time-with-the-free-version-completely-useless/#post-16961659) * Hi [@asif_rn](https://wordpress.org/support/users/asif_rn/) * I’m sorry you feel this way. We are pretty clear in what you get with the free/ lite version of the plugin. What were you expecting that you did not receive if I may ask? I’d love to try see how we can fix this. * Also, all our positive reviews are from real people and tie back to real support tickets. We aim to provide the best support and believe that is our real differentiator. Nick * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[WP Go Maps (formerly WP Google Maps)] Zero support for the PRO version](https://wordpress.org/support/topic/zero-support-for-the-pro-version/) * Plugin Author [WPGMaps](https://wordpress.org/support/users/wpgmaps/) * (@wpgmaps) * [2 years, 10 months ago](https://wordpress.org/support/topic/zero-support-for-the-pro-version/#post-16832598) * Hi there [@ketteva](https://wordpress.org/support/users/ketteva/) * Thanks for getting in touch with us and I’m sorry you haven’t heard back from us. We normally respond to all tickets within a 24 hour window unless its over the weekend, then you can expect a response early Monday. Please do get in touch with us again. Although we cannot provide premium plugin support on this channel, we’d be happy to help you via our email support on our website. Please also check your junk/spam folder as our reply may have somehow landed up in there (although unlikely) * Regards * Nick * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Go Maps (formerly WP Google Maps)] No email on purchase / register](https://wordpress.org/support/topic/no-email-on-purchase-register/) * Plugin Author [WPGMaps](https://wordpress.org/support/users/wpgmaps/) * (@wpgmaps) * [3 years, 7 months ago](https://wordpress.org/support/topic/no-email-on-purchase-register/#post-16030329) * [@prokops](https://wordpress.org/support/users/prokops/) we’ve received a ticket from you 18 minutes ago on our support desk. Steve is now sending you a download link. Please let me know when you receive it? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Go Maps (formerly WP Google Maps)] No email on purchase / register](https://wordpress.org/support/topic/no-email-on-purchase-register/) * Plugin Author [WPGMaps](https://wordpress.org/support/users/wpgmaps/) * (@wpgmaps) * [3 years, 7 months ago](https://wordpress.org/support/topic/no-email-on-purchase-register/#post-16030322) * Hi there. Nick here, the founder of WP Go Maps. * We’re busy investigating the break in communication. Please give us a few minutes. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[WP Go Maps (formerly WP Google Maps)] Disappointing Plugin, Disappointing Support](https://wordpress.org/support/topic/disappointing-plugin-disappointing-support/) * Plugin Author [WPGMaps](https://wordpress.org/support/users/wpgmaps/) * (@wpgmaps) * [6 years, 5 months ago](https://wordpress.org/support/topic/disappointing-plugin-disappointing-support/#post-12176669) * Hi there [@erikawithakdc](https://wordpress.org/support/users/erikawithakdc/) I am terribly sorry you experienced this issue. I have reviewed your support ticket with Perry. I just wanted you to know that we have no control over how the geocoding takes place – We use the Google Maps Geocoding API and although you can set the country with which you want to geocode your results in, it is completely up to the Geocoding API with the result that you get back. I know that this can sometimes be frustrating but we really do our best to make sure that you have as many settings as possible to create a truly unique and comprehensive map. * Was this happening with just one postal code, or multiple postal codes? * Also, with regards to the bug you reported – thank you for reporting it. We will make sure that is sorted out ASAP. * If there is any way we can flip this review around, please let me know. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[WP Go Maps (formerly WP Google Maps)] It won't work- as of july 3, 2016](https://wordpress.org/support/topic/it-wont-work-as-of-july-3-2016/) * Plugin Author [WPGMaps](https://wordpress.org/support/users/wpgmaps/) * (@wpgmaps) * [9 years, 10 months ago](https://wordpress.org/support/topic/it-wont-work-as-of-july-3-2016/#post-8114786) * Hi biuechocoo * On 22 June 2016 Google Geo Developers announced that Google Maps no longer supports keyless access to their API and that all API calls must now contain an API key. * This means that all new and existing users of WP Google Maps will now have to register on the Google API console in order to get a Google Maps Javascript API key. In the past, Google Maps allowed you to display a map without an API key but unfortunately from now on this will not be possible. * There are no costs involved with creating an API key however, as it has been in the past, you will be limited to 25 000 map requests per day. * For full documentation on how to create this API key, please visit [http://www.wpgmaps.com/documentation/creating-a-google-maps-api-key](http://www.wpgmaps.com/documentation/creating-a-google-maps-api-key) or watch the video tutorial on Youtube ([https://www.youtube.com/watch?v=OH98za14LNg](https://www.youtube.com/watch?v=OH98za14LNg)) * The above documentation will also provide which services need to be enabled in your project for your maps to display as expected. * I hope this helps? If not, would you mind still sending me a link to your map so that I can look into this for you? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Go Maps (formerly WP Google Maps)] Post with WP Map not showing on first click](https://wordpress.org/support/topic/post-with-wp-map-not-showing-on-first-click/) * Plugin Author [WPGMaps](https://wordpress.org/support/users/wpgmaps/) * (@wpgmaps) * [9 years, 10 months ago](https://wordpress.org/support/topic/post-with-wp-map-not-showing-on-first-click/#post-7524583) * Hi _bigfudge * It appears that the Google Maps API is loading more than once on the page (likely from your theme or another plugin), which is causing the issue on the page now– other than that the API key you have entered which is being used in our Google Maps API call is being called correctly and not producing any errors. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Go Maps (formerly WP Google Maps)] Google map ADDRESS doesn't work](https://wordpress.org/support/topic/google-address-doesnt-work/) * Plugin Author [WPGMaps](https://wordpress.org/support/users/wpgmaps/) * (@wpgmaps) * [9 years, 10 months ago](https://wordpress.org/support/topic/google-address-doesnt-work/#post-7541182) * Hi there. * Please advise what versions of the plugin you are currently using? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Go Maps (formerly WP Google Maps)] Google Maps API error: MissingKeyMapError](https://wordpress.org/support/topic/google-maps-api-error-missingkeymaperror/) * Plugin Author [WPGMaps](https://wordpress.org/support/users/wpgmaps/) * (@wpgmaps) * [9 years, 10 months ago](https://wordpress.org/support/topic/google-maps-api-error-missingkeymaperror/#post-7509160) * Hi wp2075 * Thank you for posting your solution. We will be looking further into the cause of this. * My apologies for any inconvenience caused. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[WP Go Maps (formerly WP Google Maps)] It won't work- as of july 3, 2016](https://wordpress.org/support/topic/it-wont-work-as-of-july-3-2016/) * Plugin Author [WPGMaps](https://wordpress.org/support/users/wpgmaps/) * (@wpgmaps) * [9 years, 10 months ago](https://wordpress.org/support/topic/it-wont-work-as-of-july-3-2016/#post-8114783) * Hi biuechocoo * So sorry to hear you’ve been experiencing issues while trying to use the new API key system. * Would you mind sending me a link to your map so that I can assist you in getting your map up and running ASAP? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Go Maps (formerly WP Google Maps)] Post with WP Map not showing on first click](https://wordpress.org/support/topic/post-with-wp-map-not-showing-on-first-click/) * Plugin Author [WPGMaps](https://wordpress.org/support/users/wpgmaps/) * (@wpgmaps) * [9 years, 10 months ago](https://wordpress.org/support/topic/post-with-wp-map-not-showing-on-first-click/#post-7524576) * Hi there * Please ensure your API has two referrers set in the Google Developers Console: * ``` *.mydomain.com/* *mydomain.com/* ``` * Does this help at all? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WP Go Maps (formerly WP Google Maps)] Google Maps API error: MissingKeyMapError](https://wordpress.org/support/topic/google-maps-api-error-missingkeymaperror/) * Plugin Author [WPGMaps](https://wordpress.org/support/users/wpgmaps/) * (@wpgmaps) * [9 years, 10 months ago](https://wordpress.org/support/topic/google-maps-api-error-missingkeymaperror/#post-7509150) * Hi there. * @wp2075. I believe we have found a solution to this. * Please ensure your API has two referrers set in the Google Developers Console: * ``` *.mydomain.com/* *mydomain.com/* ``` * [@clarkiemikester](https://wordpress.org/support/users/clarkiemikester/). It appears the Google Maps API is being loaded more than once on the page – this is likely from your theme or another plugin. Are you comfortable in removing the duplicate? Viewing 15 replies - 1 through 15 (of 1,023 total) 1 [2](https://wordpress.org/support/users/wpgmaps/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/wpgmaps/replies/page/3/?output_format=md)… [67](https://wordpress.org/support/users/wpgmaps/replies/page/67/?output_format=md) [68](https://wordpress.org/support/users/wpgmaps/replies/page/68/?output_format=md) [69](https://wordpress.org/support/users/wpgmaps/replies/page/69/?output_format=md) [→](https://wordpress.org/support/users/wpgmaps/replies/page/2/?output_format=md)