Title: wpdev3cx's Replies - page 8 | WordPress.org --- # wpdev3cx [ ](https://wordpress.org/support/users/wpdev3cx/) * [Profile](https://wordpress.org/support/users/wpdev3cx/) * [Topics Started](https://wordpress.org/support/users/wpdev3cx/topics/) * [Replies Created](https://wordpress.org/support/users/wpdev3cx/replies/) * [Reviews Written](https://wordpress.org/support/users/wpdev3cx/reviews/) * [Topics Replied To](https://wordpress.org/support/users/wpdev3cx/replied-to/) * [Engagements](https://wordpress.org/support/users/wpdev3cx/engagements/) * [Favorites](https://wordpress.org/support/users/wpdev3cx/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 106 through 120 (of 192 total) [←](https://wordpress.org/support/users/wpdev3cx/replies/page/7/?output_format=md) [1](https://wordpress.org/support/users/wpdev3cx/replies/?output_format=md) [2](https://wordpress.org/support/users/wpdev3cx/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/wpdev3cx/replies/page/3/?output_format=md)… [7](https://wordpress.org/support/users/wpdev3cx/replies/page/7/?output_format=md) 8 [9](https://wordpress.org/support/users/wpdev3cx/replies/page/9/?output_format=md)… [11](https://wordpress.org/support/users/wpdev3cx/replies/page/11/?output_format=md) [12](https://wordpress.org/support/users/wpdev3cx/replies/page/12/?output_format=md) [13](https://wordpress.org/support/users/wpdev3cx/replies/page/13/?output_format=md) [→](https://wordpress.org/support/users/wpdev3cx/replies/page/9/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] Possible to conditionally load chat window ?](https://wordpress.org/support/topic/possible-to-conditionally-load-chat-window/) * Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/) * (@wpdev3cx) * [5 years, 7 months ago](https://wordpress.org/support/topic/possible-to-conditionally-load-chat-window/#post-13537973) * Hi [@beee](https://wordpress.org/support/users/beee/), there is not functionality to add custom conditions to set when the chat will be available. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] Embed chat bubble into page](https://wordpress.org/support/topic/embed-chat-bubble-into-page/) * Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/) * (@wpdev3cx) * [5 years, 7 months ago](https://wordpress.org/support/topic/embed-chat-bubble-into-page/#post-13537958) * Hi [@michellet2019](https://wordpress.org/support/users/michellet2019/), it is not possible to do that with the current version of WP-Live Chat by 3CX. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] How to make two post title like hotnewhiphop.com](https://wordpress.org/support/topic/how-to-make-two-post-title-like-hotnewhiphop-com/) * Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/) * (@wpdev3cx) * [5 years, 7 months ago](https://wordpress.org/support/topic/how-to-make-two-post-title-like-hotnewhiphop-com/#post-13520890) * Hi [@steadys1000](https://wordpress.org/support/users/steadys1000/) , * This forum is dedicated to the WP-Live Chat by 3CX plugin. * Please post your question in the General WordPress Forum to get help! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] Periodic redirection to plugin page](https://wordpress.org/support/topic/periodic-redirection-to-plugin-page/) * Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/) * (@wpdev3cx) * [5 years, 7 months ago](https://wordpress.org/support/topic/periodic-redirection-to-plugin-page/#post-13514186) * Hi [@novostimk](https://wordpress.org/support/users/novostimk/) , thank you for your feedback, there is no way to disable it because it’s not an expecting behavior. We found the source of the random redirection and we have fixed the issue It will be part of our next plugin’s update. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] Settings tab not showing FIX](https://wordpress.org/support/topic/settings-tab-not-showing-fix/) * Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/) * (@wpdev3cx) * [5 years, 7 months ago](https://wordpress.org/support/topic/settings-tab-not-showing-fix/#post-13491428) * Hi [@bord1](https://wordpress.org/support/users/bord1/) , the settings page of the plugin starts hidden because there is a loading process during which there is a loader. If everything load successfully then the settings page becomes available through js. Since you are familiar with source code it would be very helpful to us if you provide us information like the following in order to investigate and solve your problem. 1) Is there any errors on browser’s console during settings page loading? 2) May you check your php log for errors? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] Popup only on the first page](https://wordpress.org/support/topic/popup-only-on-the-first-page/) * Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/) * (@wpdev3cx) * [5 years, 7 months ago](https://wordpress.org/support/topic/popup-only-on-the-first-page/#post-13491412) * Hi [@andre90](https://wordpress.org/support/users/andre90/), thank you for your feedback, unfortunately our plugin doesn’t support the described functionality. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] How to manually change the balloon position?](https://wordpress.org/support/topic/how-to-manually-change-the-balloon-position/) * Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/) * (@wpdev3cx) * [5 years, 7 months ago](https://wordpress.org/support/topic/how-to-manually-change-the-balloon-position/#post-13468745) * Hi [@raibom](https://wordpress.org/support/users/raibom/) , It is not a recommended practice to change default plugin’s behavior because it may drives to errors during an update in the future. We highly recommend to use one of the predefined positions. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] Settings changes don´t save](https://wordpress.org/support/topic/settings-changes-dont-save/) * Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/) * (@wpdev3cx) * [5 years, 7 months ago](https://wordpress.org/support/topic/settings-changes-dont-save/#post-13461934) * Hi [@henty](https://wordpress.org/support/users/henty/) , thank you for the information. We have found an issue during the update from 8.x.x version to 9. x.x version. Which is related to unicode characters. Please follow these steps and let us know if your issue is fixed. * 1) Go to Live Chat > Settings > General Settings 2) Select “No fields” in “Required Chat Box Fields” setting 3) Set the value of the field “Input Field Replacement Text” to empty. 4) Save settings. * Also you can check all the settings text fields for any encoded characters like‘\ u….’ * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] Configuring Android App](https://wordpress.org/support/topic/configuring-android-app/) * Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/) * (@wpdev3cx) * [5 years, 7 months ago](https://wordpress.org/support/topic/configuring-android-app/#post-13461736) * Hi [@tharkon](https://wordpress.org/support/users/tharkon/) , android and ios applications are only available if you have a 3CX PBX installation and use 3CX PBX Integration mode. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] Settings changes don´t save](https://wordpress.org/support/topic/settings-changes-dont-save/) * Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/) * (@wpdev3cx) * [5 years, 7 months ago](https://wordpress.org/support/topic/settings-changes-dont-save/#post-13453659) * Hi [@henty](https://wordpress.org/support/users/henty/) , provided that you have already uninstall the plugin and now you have a clean install it is probably a conflict with an other plugin or your WordPress theme. In order to help us to investigate your issue please go through the following steps. * 1) Deactivate one by one other installed plugins and check if “WP-Live chat by 3CX” works properly. Let us know if you conclude to the plugin which conflicts with ours. 2) Try to update one by one the settings and save each time you are changing one setting. Let us know if you find which setting causes the issue. * Also provide us the following information: 1) What browser do you use? 2) Which is the WordPress installation language? 3) What is the default charset of your MySql? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] HTML Character Entities Displaying when chatting to customer](https://wordpress.org/support/topic/html-character-entities-displaying-when-chatting-to-customer/) * Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/) * (@wpdev3cx) * [5 years, 7 months ago](https://wordpress.org/support/topic/html-character-entities-displaying-when-chatting-to-customer/#post-13452574) * Hi [@bonniec27](https://wordpress.org/support/users/bonniec27/) , we have replicated the issue and we work on that. The fix will be part of our next release. Thank you for your feedback. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] HEX](https://wordpress.org/support/topic/hex/) * Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/) * (@wpdev3cx) * [5 years, 7 months ago](https://wordpress.org/support/topic/hex/#post-13447189) * Hi [@rik0399](https://wordpress.org/support/users/rik0399/) , we didn’t achieved to reproduce your issue so it will be very helpful to us if you are able to provide us a link to an image ( screenshot ) of the chatbox with the error? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] No Active Chats available](https://wordpress.org/support/topic/no-active-chats-available/) * Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/) * (@wpdev3cx) * [5 years, 7 months ago](https://wordpress.org/support/topic/no-active-chats-available/#post-13447177) * Hi [@danyelandre](https://wordpress.org/support/users/danyelandre/) , Please provide us the following information , in order to investigate your issue. 1. What chat mode do you have selected? You can find it in WP Live Chat> Settings > Advanced Features. 2. Which is the WordPress Role (administrator, editor, subscriber etc) of your agent user? 3. What browser do you use to access your WordPress administrator panel? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] Features Missing?](https://wordpress.org/support/topic/features-missing-7/) * Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/) * (@wpdev3cx) * [5 years, 7 months ago](https://wordpress.org/support/topic/features-missing-7/#post-13447152) * Hi [@anchormd](https://wordpress.org/support/users/anchormd/), the requested features have been removed because the existed procedure to initiate a chat with a user from the agent’s side doesn’t 100% meet the privacy standards we want to set. We did this as we plan to re-make this feature from scratch again later on. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] WP-Chat](https://wordpress.org/support/topic/wp-chat-2/) * Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/) * (@wpdev3cx) * [5 years, 7 months ago](https://wordpress.org/support/topic/wp-chat-2/#post-13431881) * Hi [@tmayshr](https://wordpress.org/support/users/tmayshr/) , please follow the steps below to ensure that your PBX installation is configured to allow access from your WordPress website. 1. Go to your PBX settings page. 2. Open WordPress/ Website Integration. 3. In Apps & Plugins tab fill your website url into the field “Enter Website URL” 4. Click OK to save your changes. 5. Try again to load your website and check if the WP Live Chat works. Viewing 15 replies - 106 through 120 (of 192 total) [←](https://wordpress.org/support/users/wpdev3cx/replies/page/7/?output_format=md) [1](https://wordpress.org/support/users/wpdev3cx/replies/?output_format=md) [2](https://wordpress.org/support/users/wpdev3cx/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/wpdev3cx/replies/page/3/?output_format=md)… [7](https://wordpress.org/support/users/wpdev3cx/replies/page/7/?output_format=md) 8 [9](https://wordpress.org/support/users/wpdev3cx/replies/page/9/?output_format=md)… [11](https://wordpress.org/support/users/wpdev3cx/replies/page/11/?output_format=md) [12](https://wordpress.org/support/users/wpdev3cx/replies/page/12/?output_format=md) [13](https://wordpress.org/support/users/wpdev3cx/replies/page/13/?output_format=md) [→](https://wordpress.org/support/users/wpdev3cx/replies/page/9/?output_format=md)