Title: wpdev3cx's Replies - page 5 | WordPress.org --- # wpdev3cx [ ](https://wordpress.org/support/users/wpdev3cx/) * [Profile](https://wordpress.org/support/users/wpdev3cx/) * [Topics Started](https://wordpress.org/support/users/wpdev3cx/topics/) * [Replies Created](https://wordpress.org/support/users/wpdev3cx/replies/) * [Reviews Written](https://wordpress.org/support/users/wpdev3cx/reviews/) * [Topics Replied To](https://wordpress.org/support/users/wpdev3cx/replied-to/) * [Engagements](https://wordpress.org/support/users/wpdev3cx/engagements/) * [Favorites](https://wordpress.org/support/users/wpdev3cx/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 61 through 75 (of 192 total) [←](https://wordpress.org/support/users/wpdev3cx/replies/page/4/?output_format=md) [1](https://wordpress.org/support/users/wpdev3cx/replies/?output_format=md) [2](https://wordpress.org/support/users/wpdev3cx/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/wpdev3cx/replies/page/3/?output_format=md) [4](https://wordpress.org/support/users/wpdev3cx/replies/page/4/?output_format=md) 5 [6](https://wordpress.org/support/users/wpdev3cx/replies/page/6/?output_format=md)… [11](https://wordpress.org/support/users/wpdev3cx/replies/page/11/?output_format=md) [12](https://wordpress.org/support/users/wpdev3cx/replies/page/12/?output_format=md) [13](https://wordpress.org/support/users/wpdev3cx/replies/page/13/?output_format=md) [→](https://wordpress.org/support/users/wpdev3cx/replies/page/6/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] session details](https://wordpress.org/support/topic/session-details/) * Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/) * (@wpdev3cx) * [5 years, 2 months ago](https://wordpress.org/support/topic/session-details/#post-14082809) * Hi [@killeyalison](https://wordpress.org/support/users/killeyalison/) , we reproduced that issue and its fix will be part of our upcoming releases. Till that please check if the csv export of chat history ( Live Chat > Tools > Data Management > Export History ) which contains the agent information can cover your needs. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] Error during WebSocket handshake: Unexpected response code: 200](https://wordpress.org/support/topic/error-during-websocket-handshake-unexpected-response-code-200/) * Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/) * (@wpdev3cx) * [5 years, 2 months ago](https://wordpress.org/support/topic/error-during-websocket-handshake-unexpected-response-code-200/#post-14061709) * Hi [@wintersorrow](https://wordpress.org/support/users/wintersorrow/) , our chat servers experienced some performance issues which we solved during the past 3 days. Please check again and let us know if your problem is solved. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] Move the chat box](https://wordpress.org/support/topic/move-the-chat-box/) * Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/) * (@wpdev3cx) * [5 years, 2 months ago](https://wordpress.org/support/topic/move-the-chat-box/#post-14061691) * Hi [@gorhad](https://wordpress.org/support/users/gorhad/) , you are able to change the position of 3CX Live Chat through setting: Live Chat > Settings > Chat box > Alignment . If none of the available predefined positions is good for you then you are always able to use custom CSS for the html element . * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] Connecting to server](https://wordpress.org/support/topic/connecting-to-server/) * Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/) * (@wpdev3cx) * [5 years, 2 months ago](https://wordpress.org/support/topic/connecting-to-server/#post-14057519) * Hi, thank you for your feedback! We have done some more improvements. Please check your installations and let us know if the issue is solved. If your issue remains contact us to [wordpress@3cx.com](https://wordpress.org/support/users/wpdev3cx/replies/page/5/wordpress@3cx.com?output_format=md) to proceed with further investigation. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] Connecting to server](https://wordpress.org/support/topic/connecting-to-server/) * Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/) * (@wpdev3cx) * [5 years, 2 months ago](https://wordpress.org/support/topic/connecting-to-server/#post-14050371) * Hi [@gorhad](https://wordpress.org/support/users/gorhad/) , due to big load we were facing some performance issues during the last 3 days. We have already proceed to the necessary improvements to prevent that in the future. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] Backend Text translations are not shown in front end message box](https://wordpress.org/support/topic/backend-text-translations-are-not-shown-in-front-end-message-box/) * Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/) * (@wpdev3cx) * [5 years, 3 months ago](https://wordpress.org/support/topic/backend-text-translations-are-not-shown-in-front-end-message-box/#post-14035662) * Hi [@stewolfi](https://wordpress.org/support/users/stewolfi/) , thank you for your feedback. This is a known issue , some of the texts during offline message submission are not available for translation. Fix will be part of our next release. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] Can an agent get a message without being looged in?](https://wordpress.org/support/topic/can-an-agent-get-a-message-without-being-looged-in/) * Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/) * (@wpdev3cx) * [5 years, 3 months ago](https://wordpress.org/support/topic/can-an-agent-get-a-message-without-being-looged-in/#post-14034720) * Hi [@tastymouse](https://wordpress.org/support/users/tastymouse/) , in hosted mode the only way to get messages is to be logged in to the WordPress with an agent user. You can use 3CX mode which offer the functionality that you need. * About notifications , the only way to get notifications when you are offline is through email. Please note that email notifications is available only for the site administrator as configured in WordPress settings and only if you have installed any of the available plugin for email support. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] Live Chat Button Position](https://wordpress.org/support/topic/live-chat-button-position/) * Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/) * (@wpdev3cx) * [5 years, 3 months ago](https://wordpress.org/support/topic/live-chat-button-position/#post-14034673) * Hi [@dumasiya](https://wordpress.org/support/users/dumasiya/) , you are able to change the position of 3CX Live Chat through setting: Live Chat > Settings > Chat box > Alignment . If none of the available predefined positions fill your needs then you are always use custom CSS for the html element . * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] How to accept chat – Standalone](https://wordpress.org/support/topic/how-to-accept-chat-standalone/) * Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/) * (@wpdev3cx) * [5 years, 3 months ago](https://wordpress.org/support/topic/how-to-accept-chat-standalone/#post-14034656) * Hi [@mftp](https://wordpress.org/support/users/mftp/) , there is a button in the footer of the chat area to Join the chat session. You can see the expected functionality in the image below [https://ibb.co/sjpxZ08](https://ibb.co/sjpxZ08) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] HTTP 500 error](https://wordpress.org/support/topic/http-500-error-59/) * Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/) * (@wpdev3cx) * [5 years, 3 months ago](https://wordpress.org/support/topic/http-500-error-59/#post-13986072) * Hi [@leslieannetd](https://wordpress.org/support/users/leslieannetd/) , 3CX Live Chat plugin is compatible with WordPress 5.6. May you check your php logs and provide us the error log in order to we are able to proceed with further investigations? * From settings you are able to configure in which pages will be the chat available or the opposite one, on which pages it will not be available on the. Use the following settings: Live Chat > Settings > General settings > Include chat window on the following pages Live Chat > Settings > General settings > Exclude chat window on the following pages * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] Error at backend](https://wordpress.org/support/topic/error-at-backend-4/) * Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/) * (@wpdev3cx) * [5 years, 3 months ago](https://wordpress.org/support/topic/error-at-backend-4/#post-13984487) * Hi [@kaiafan](https://wordpress.org/support/users/kaiafan/) , this error indicates that your server was unable to retrieve a running chat server to connect. Please verify that the server which is hosting your website is able to communicate with the following service [https://wplc.3cx.net/api/chatrouter](https://wplc.3cx.net/api/chatrouter). If yes and the issue remains please provide us your website url to proceed to further investigation. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] Settings don’t work, and Critical error](https://wordpress.org/support/topic/settings-dont-work-and-critical-error/) * Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/) * (@wpdev3cx) * [5 years, 3 months ago](https://wordpress.org/support/topic/settings-dont-work-and-critical-error/#post-13958125) * Hello [@oscarm2](https://wordpress.org/support/users/oscarm2/) , Can you please send as an email with all the information/screenshots related to your problem at [wordpress@3cx.com](https://wordpress.org/support/users/wpdev3cx/replies/page/5/wordpress@3cx.com?output_format=md)? * Thank you. - This reply was modified 5 years, 3 months ago by [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] My settings are not saving](https://wordpress.org/support/topic/my-settings-are-not-saving/) * Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/) * (@wpdev3cx) * [5 years, 3 months ago](https://wordpress.org/support/topic/my-settings-are-not-saving/#post-13952200) * Hi [@digicomit](https://wordpress.org/support/users/digicomit/) , we have replicated an issue which maybe is what you are facing. Please follow these steps and let us know if your issue is fixed. * 1) Go to Live Chat > Settings > General Settings 2) Select “No fields” in “Required Chat Box Fields” setting 3) Set a value for the fields “Default visitor name” and “Input Field Replacement Text”. 4) Select again your preferred choice in “ Required Chat Box Fields” setting 5) Save settings. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] Make translatable the string “Agent […] joined the chat”.](https://wordpress.org/support/topic/make-translatable-the-string-agent-joined-the-chat/) * Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/) * (@wpdev3cx) * [5 years, 3 months ago](https://wordpress.org/support/topic/make-translatable-the-string-agent-joined-the-chat/#post-13943648) * Hi [@serinformarketing](https://wordpress.org/support/users/serinformarketing/), Thank you for your feedback. It’s not possible to translate that message at this moment. A fix for that issue will be part of our upcoming releases. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[3CX Free Live Chat, Calls & Messaging] Logo/avatar/profile pic?](https://wordpress.org/support/topic/logo-avatar-profile-pic/) * Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/) * (@wpdev3cx) * [5 years, 4 months ago](https://wordpress.org/support/topic/logo-avatar-profile-pic/#post-13900678) * Hi [@edfosho](https://wordpress.org/support/users/edfosho/) , you are able to do that configuring your installation with one of the following 2 ways. 1) Setup agent’s profile image on your PBX settings and enable in 3CX Live Chat plugin settings “Show agent’s name”. 2) Setup in 3CX Live Chat plugin settings Logo image and Agent’s default image ( Settings> Chat box ) and disable “Show agent’s name”. Viewing 15 replies - 61 through 75 (of 192 total) [←](https://wordpress.org/support/users/wpdev3cx/replies/page/4/?output_format=md) [1](https://wordpress.org/support/users/wpdev3cx/replies/?output_format=md) [2](https://wordpress.org/support/users/wpdev3cx/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/wpdev3cx/replies/page/3/?output_format=md) [4](https://wordpress.org/support/users/wpdev3cx/replies/page/4/?output_format=md) 5 [6](https://wordpress.org/support/users/wpdev3cx/replies/page/6/?output_format=md)… [11](https://wordpress.org/support/users/wpdev3cx/replies/page/11/?output_format=md) [12](https://wordpress.org/support/users/wpdev3cx/replies/page/12/?output_format=md) [13](https://wordpress.org/support/users/wpdev3cx/replies/page/13/?output_format=md) [→](https://wordpress.org/support/users/wpdev3cx/replies/page/6/?output_format=md)