Title: Nami's Replies | WordPress.org --- # Nami [ ](https://wordpress.org/support/users/woonami/) * [Profile](https://wordpress.org/support/users/woonami/) * [Topics Started](https://wordpress.org/support/users/woonami/topics/) * [Replies Created](https://wordpress.org/support/users/woonami/replies/) * [Reviews Written](https://wordpress.org/support/users/woonami/reviews/) * [Topics Replied To](https://wordpress.org/support/users/woonami/replied-to/) * [Engagements](https://wordpress.org/support/users/woonami/engagements/) * [Favorites](https://wordpress.org/support/users/woonami/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 100 total) 1 [2](https://wordpress.org/support/users/woonami/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/woonami/replies/page/3/?output_format=md)… [5](https://wordpress.org/support/users/woonami/replies/page/5/?output_format=md) [6](https://wordpress.org/support/users/woonami/replies/page/6/?output_format=md) [7](https://wordpress.org/support/users/woonami/replies/page/7/?output_format=md) [→](https://wordpress.org/support/users/woonami/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[ShipStation for WooCommerce] V4.7.0 and 4.7.1 crash our website on Checkout](https://wordpress.org/support/topic/v4-7-0-and-4-7-1-crash-our-website-on-checkout/) * Plugin Support [Nami](https://wordpress.org/support/users/woonami/) * (@woonami) * [9 months, 2 weeks ago](https://wordpress.org/support/topic/v4-7-0-and-4-7-1-crash-our-website-on-checkout/#post-18583082) * Hi there, * Thank you for following up with us! * Our developer team investigated this issue and the fix for this issue will be included in the next release of ShipStation. * For now, if you can keep the downgraded version on the site and update the version once the new version is out, that would be much appreciated! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Fatal error BlockPatterns.php:251](https://wordpress.org/support/topic/fatal-error-blockpatterns-php251/) * Plugin Support [Nami](https://wordpress.org/support/users/woonami/) * (@woonami) * [1 year ago](https://wordpress.org/support/topic/fatal-error-blockpatterns-php251/page/2/#post-18453405) * Hello there, * This issue should be fixed now with the dot release of 9.8.4. If there is any issue with the dot release, could you please report them in our GitHub issue?: [https://github.com/woocommerce/woocommerce/issues/57760](https://github.com/woocommerce/woocommerce/issues/57760) * Thank you again for your patience and understanding with this issue. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Send an attachment with order confirmation email](https://wordpress.org/support/topic/send-an-attachment-with-order-confirmation-email/) * Plugin Support [Nami](https://wordpress.org/support/users/woonami/) * (@woonami) * [1 year ago](https://wordpress.org/support/topic/send-an-attachment-with-order-confirmation-email/#post-18425229) * Hi there [@sooskriszta](https://wordpress.org/support/users/sooskriszta/) , * Thank you for checking in here and sharing this! * This is a great tip! We also offer [Email Attachments for WooCommerce](https://woocommerce.com/products/email-attachments/) extension on our marketplace . * If you would like, I highly recommend submitting [this idea to our public repository as enhancement idea.](https://github.com/woocommerce/woocommerce/issues/new/choose) * Thank you for sharing. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Billing/Shipping problem for eu/ex eu](https://wordpress.org/support/topic/billing-shipping-problem-for-eu-ex-eu/) * Plugin Support [Nami](https://wordpress.org/support/users/woonami/) * (@woonami) * [1 year ago](https://wordpress.org/support/topic/billing-shipping-problem-for-eu-ex-eu/#post-18425222) * Hi there [@paolofrulio](https://wordpress.org/support/users/paolofrulio/) , * Thank you for writing to us about this! * We also recommend what [@sooskriszta](https://wordpress.org/support/users/sooskriszta/) had already suggested. See [this section of the documentation article](https://woocommerce.com/document/setting-up-taxes-in-woocommerce/#calculate-tax-based-on). * WooCommerce’s core features for tax may not be sufficient for applying tax rates or actions based on complex conditional logic. In other words, there are limitations to WooCommerce’s ability to provide conditional tax rates or actions that comply with every local tax law. * We recommend looking into [EU VAT Number](https://woocommerce.com/products/eu-vat-number/) extension available on our marketplace or any other EU VAT solution that fits your needs that may fulfill your needs. * As for the scenario that would require customers to take action, you may explore some options such as: - Set up wholesale role or B2B platform (i.e. [B2B for WooCommerce](https://woocommerce.com/products/b2b-for-woocommerce/)) to require certain information during Checkout flow based on a role - Set up email automation to follow up with a customer (i.e. [AutomateWoo](https://woocommerce.com/products/automatewoo/)) - Set up conditional logic to make some fields/file attachment to appear (i. e. [Conditional Checkout Fields for WooCommerce](https://woocommerce.com/products/conditional-checkout-fields-for-woocommerce/)) * You may also check in with other local merchants who handle VAT similarly to your business and may seek their solutions as they would be most familiar with local regulations. * Thank you for writing to us about this. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] fatal error registring](https://wordpress.org/support/topic/fatal-error-registring/) * Plugin Support [Nami](https://wordpress.org/support/users/woonami/) * (@woonami) * [1 year ago](https://wordpress.org/support/topic/fatal-error-registring/#post-18425189) * Hi there [@valletinformatique44](https://wordpress.org/support/users/valletinformatique44/), * Thank you for checking in with us about this. * Could you please share the fatal error that is being produced when someone tries to sign up to the site? * If it’s long, please create either .txt file or link to Google Doc to share. * Thank you! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Stripe Payment Gateway] WooCommerce Subscriptions – SEPA Orders in Manual Renewal](https://wordpress.org/support/topic/woocommerce-subscriptions-sepa-orders-in-manual-renewal/) * Plugin Support [Nami](https://wordpress.org/support/users/woonami/) * (@woonami) * [1 year, 1 month ago](https://wordpress.org/support/topic/woocommerce-subscriptions-sepa-orders-in-manual-renewal/#post-18422534) * Hi there [@hackbit](https://wordpress.org/support/users/hackbit/) , * Thank you for reaching out to us about this. We are incredibly sorry to hear about the issues you’ve observed with the version 9.4.0 of Stripe plugin. * Could you please reach out to us support via WooCommerce.com?: [https://woocommerce.com/my-account/contact-support/](https://woocommerce.com/my-account/contact-support/) If you can also include the link to this post, that would be much appreciated. * This will help us further check on this issue moving forward. * In the meantime, our developer team has rolled out 9.4.1. which is the same code as 9.3.2 so your site may remain with 9.3.2 version without upgrading to 9.4.1 until our developer team has new release planned in the future. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Stripe Payment Gateway] Tax not applied to shipping cost since the last update of Stripe](https://wordpress.org/support/topic/tax-not-applied-to-shipping-cost-since-the-last-update-of-stripe/) * Plugin Support [Nami](https://wordpress.org/support/users/woonami/) * (@woonami) * [1 year, 1 month ago](https://wordpress.org/support/topic/tax-not-applied-to-shipping-cost-since-the-last-update-of-stripe/#post-18398010) * Hi there [@benoitfouc](https://wordpress.org/support/users/benoitfouc/) , * Thank you for your patience regarding this matter. * We are getting a few reports of this type of issue with other shipping plugins. * In particular, we are able to observe this type of issue with Woo-developed [Australia Post Shipping Method](https://woo.com/products/australia-post-shipping-method/) extension.  * Here is our public report you may also reference: [https://github.com/woocommerce/woocommerce/issues/56931](https://github.com/woocommerce/woocommerce/issues/56931) * The current known issue summary is: - Tax on Shipping cost is enabled - The site has a shipping plugin - When tax is applied, it is applied to shipping cost as wee, but it is not displayed on Order confirmation or WP Admin order - Likely the issue was introduced with [WooCommerce 9.7 release](https://developer.woocommerce.com/2025/02/25/woocommerce-9-7-smarter-shipping-displays-and-faster-performance/); reverting the version back to WC 9.6.2. may fix the issue  * The important key is that per the reported issue (ref: [issues/56931](https://github.com/woocommerce/woocommerce/issues/56931)), we are not observing an issue where the tax rate is not applied. It is applied, but not displayed. It would be great to further understand this better. * Does this issue consistently happen? If so, could you test to see if this issue happens with default WooCommerce payment method? Here is how you can test: - Install Payment Gateways by User Roles for WooCommerce – [https://wordpress.org/plugins/payment-gateways-by-user-roles-for-woocommerce/](https://wordpress.org/plugins/payment-gateways-by-user-roles-for-woocommerce/) - Enable Cash on Delivery payment method (COD) - Using the said plugin, only enable COD method for Admin role - Try placing an order with the same exact address and product for one example order you shared with us - Take a screenshot and share the result with us * Lastly, if you are open to further troubleshooting, would you consider reverting back WooCommerce plugin to 9.6.2?  * Here is how:  - At this time, you may create a staging site and reproduce this issue. - OR if you are making changes to the live site, make sure to have a full site backup. - Make sure the issue you are observing is happening consistently, and that you are able to reproduce this. - Navigate to [https://wordpress.org/plugins/woocommerce/advanced/](https://wordpress.org/plugins/woocommerce/advanced/) and scroll down a bit to locate the dropdown of WooCommerce versions - Download the plugin file for 9.6.2. version, then upload the file to Plugins area on WP Admin > Plugins page - Once done, reproduce the issue again to see if the issue is happening.  * We will continue on with our conversation via support ticket you submitted. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] After update WooCommerce 9.6.1 the interface became purple](https://wordpress.org/support/topic/after-update-woocommerce-9-6-1-the-interface-became-purple/) * Plugin Support [Nami](https://wordpress.org/support/users/woonami/) * (@woonami) * [1 year, 3 months ago](https://wordpress.org/support/topic/after-update-woocommerce-9-6-1-the-interface-became-purple/#post-18308413) * Hi there, * Thank you so much for following up with us about this issue! * Sorry to hear that the issue has not been resolved even after updating to the latest Dot version release of 9.6.2. * I’ve checked the the site and I am able to observe the behavior where the button stays a default color until you select the variation option. * We’ve had some reports of this issue, and the issue tends to be caused by some third-party plugins. Could you please look to setting up a staging site and test this issue further?: - Create a staging site - Make sure the issue is observed on the staging site - Deactivate all the plugins except for WooCommerce * If the issue is resolved, then it means there are conflicting plugins that are causing this issue on the frontend * If the issue persists to happen, it might have to do with theme: - Switch the theme to Twenty Twenty-Four and observe the issue further * If the issue is resolved, then it’s best to reach out to the theme developer * If the issue is not resolved, please do let us know * In the meantime, you may also check to see if downgrading WooCommerce plugin may help this situation. You can download the previous version from this page: [https://wordpress.org/plugins/woocommerce/advanced/](https://wordpress.org/plugins/woocommerce/advanced/)( Scroll down then select 9.6.0) * Thank you again for looking into this matter. * (Reference: I’ve posted issue summary and impacts[ in this GitHub thread](https://github.com/woocommerce/woocommerce/issues/55165#issuecomment-2661173731).) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Woocommerce 9.6.1 has affected some of my CSS](https://wordpress.org/support/topic/woocommerce-9-6-1-has-affected-some-of-my-css/) * Plugin Support [Nami](https://wordpress.org/support/users/woonami/) * (@woonami) * [1 year, 3 months ago](https://wordpress.org/support/topic/woocommerce-9-6-1-has-affected-some-of-my-css/#post-18308402) * Hi there [@hodgsond](https://wordpress.org/support/users/hodgsond/) , * Thank you again for your patience. * We had multiple reports of this issue ([example report here](https://github.com/woocommerce/woocommerce/issues/55165)), and our developer team has addressed the issue and released the Dot WooCommerce version 9.6.2. For more information, please check out the [Developer Blog](https://developer.woocommerce.com/2025/02/13/woocommerce-9-6-2-dot-release/). * If this issue persists to happen after updating to 9.6.2 version, please do let us know! * Thank you. - This reply was modified 1 year, 3 months ago by [Nami](https://wordpress.org/support/users/woonami/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Shipping] Installation not recognize credit card is already there.](https://wordpress.org/support/topic/installation-not-recognize-credit-card-is-already-there/) * [Nami](https://wordpress.org/support/users/woonami/) * (@woonami) * [1 year, 4 months ago](https://wordpress.org/support/topic/installation-not-recognize-credit-card-is-already-there/#post-18238759) * Thank you for following up with us about this! * Sorry to hear the instruction was not clear enough. We mention WordPress.com account requirements here: [https://woocommerce.com/document/woocommerce-shipping/#set-up-shipping-labels-origin-address](https://woocommerce.com/document/woocommerce-shipping/#set-up-shipping-labels-origin-address) * It is a bit of infrastructure side of things, but: We provide various services that require API connection by connecting the authenticated user to our server. The authentication is done via WordPress.com, and the server uses Jetpack technology. So for instance, our Woo mobile app also uses Jetpack technology to offer push notifications on sales made on the site, etc., which requires you to log into WordPress.com account. * Our Woo Shipping plugin essentially authenticates the account via WordPress.com, then connects your site to our server, then we can provide services that rely on API connections. * So Woo Shipping plugin does not require Jetpack plugin itself, but it does use Jetpack technology to communicate with our server with authenticated WordPress. com account. I hope this gives some context as to how everything is connected and managed. * If you have any questions, do let us know anytime! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooPayments: Integrated WooCommerce Payments] No Credit Card Entry is Showing on Woocommerce Site](https://wordpress.org/support/topic/no-credit-card-entry-is-showing-on-woocommerce-site/) * Plugin Support [Nami](https://wordpress.org/support/users/woonami/) * (@woonami) * [1 year, 4 months ago](https://wordpress.org/support/topic/no-credit-card-entry-is-showing-on-woocommerce-site/#post-18238757) * Thank you for following up with us! * As previously noted: * > Could you please contact the plugin provider’s support here: [https://wordpress.org/support/plugin/clover-payments-for-woocommerce/](https://wordpress.org/support/plugin/clover-payments-for-woocommerce/) > and ask them to help you resolve this issue? Please note that we only provide > support for the WooPayments plugin. * This support channel is for WooPayments plugin. For this issue with Clover Payments, please reach out to the developer of this plugin since they will be best positioned to assist you further. * Thank you again for checking in! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] Woocommerce Stock Does Not update on backend but does frontend](https://wordpress.org/support/topic/woocommerce-stock-does-not-update-on-backend-but-does-frontend/) * Plugin Support [Nami](https://wordpress.org/support/users/woonami/) * (@woonami) * [1 year, 4 months ago](https://wordpress.org/support/topic/woocommerce-stock-does-not-update-on-backend-but-does-frontend/#post-18238754) * Thank you for following up [@austinn123](https://wordpress.org/support/users/austinn123/)! * There could be any number of reasons this might be happening. I hope to give you some pointers so you can carry out some troubleshooting. * Here are some direct steps you can take to tackle this: 1. **Clear Object and Browser Cache**: 2. - If your site is using object caching (e.g., Redis, Memcached), clear the object cache from your hosting dashboard or caching plugin. Sometimes outdated backend values are cached. - Clear your browser cache or try viewing the backend in an **incognito/private browser**. (When you are modifying the site often, it’s possible hosting or caching is not totally in sync. It’s best to check things in incognito mode.) 3. **Check Variation Stock Directly**: 4. - For variable products, ensure each variation has its stock quantities updated under the **Variations** section in **WooCommerce > Products > Edit Product > Variations.** Stock for the main product does not sync automatically to variations. 5. **Ensure Database Sync**: 6. - Go to **WooCommerce > Status > Tools** and run the following tools to ensure database options and lookup tables are updated: * **Regenerate Product Lookup Tables** * **Recount Terms**, if applicable 7. **Disable Persistent Caching and Test Live Stock Updates**: 8. - If you’re using a caching plugin or CDN (e.g., WP Rocket, Cloudflare), temporarily disable it and check for updates to backend stock when making changes or processing orders. 9. **Create a Test Product**: 10. - Create a new **test product** and assign stock, then modify the stock directly after a manual adjustment in the backend or test order. Check if the issue persists for new products. 11. **Error Logs**: 12. - Check WooCommerce logs via **WooCommerce > Status > Logs** and review any fatal error logs or stock-related entries. These might indicate why changes to stock values aren’t reflected. * If the issue persists after these steps, it might be best to set up a staging site, then further test under conflict tested state so you can tell if the issue is coming from any static elements (theme, plugin) or any dynamic element (caching, database, resource issue, etc.) * Thank you for looking into this! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Shipping] Shipping Stopped Working](https://wordpress.org/support/topic/shipping-stopped-working-2/) * [Nami](https://wordpress.org/support/users/woonami/) * (@woonami) * [1 year, 4 months ago](https://wordpress.org/support/topic/shipping-stopped-working-2/#post-18238750) * Hi Tim [@propmaster](https://wordpress.org/support/users/propmaster/) , * Thank you for reaching out, and I understand how concerning it can be when shipping options suddenly stop appearing during checkout! I’d be happy to assist you in troubleshooting this situation. * Here’s what we can check first to verify all is in place currently: 1. **Shipping Zone Configuration**: Make sure your store’s shipping zones are still properly set up, with valid methods assigned to them. Even an address slightly outside your defined zones would prevent shipping methods from appearing. WooCommerce > Settings > Shipping. 2. **Shipping Address Details**: Confirm that the address being entered by customers matches the shipping zones you’ve configured. 3. **Shipping Method-Specific Settings**: If you’re using a shipping method that relies on rates (e.g., USPS, FedEx, or table rates), double-check that any API or rate-setting configurations are still valid. * To proceed further, could you please provide the following? - Do you only use WooCommerce plugin’s default shipping options? (Flat Rate, Free shipping, Local Pickup) - If the above did not help, please provide screenshots of the shipping zone settings so we can take a look. With this, please also provide any test address so we can verify the shipping zone setting matches with the address entered during checkout. * Thank you for looking into this! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] A problem with the WooCommerce payment page](https://wordpress.org/support/topic/a-problem-with-the-woocommerce-payment-page/) * Plugin Support [Nami](https://wordpress.org/support/users/woonami/) * (@woonami) * [1 year, 6 months ago](https://wordpress.org/support/topic/a-problem-with-the-woocommerce-payment-page/#post-18111092) * Hi there [@gavrielsgs](https://wordpress.org/support/users/gavrielsgs/) , * Thank you for following up with us about this! * It looks like you are working on the plugin PayPlus Payment Gateway [https://wordpress.org/plugins/payplus-payment-gateway/](https://wordpress.org/plugins/payplus-payment-gateway/) * I understand you’ve reached out to a couple of support funnels, but have you had a chance to reach out to the Payment Gateway support team for this issue?( You may find their support page on their site: [https://www.payplus.co.il/wordpress](https://www.payplus.co.il/wordpress)) * If they have ruled that there is an issue with WooCommerce plugin itself, please kindly request them to submit an issue on WooCommerce public repository [https://github.com/woocommerce/woocommerce/issues](https://github.com/woocommerce/woocommerce/issues). * Generally speaking, any developer who is implementing any integration is responsible to maintain and manage integration and compatibilities. However, it is possible that in the developmental process, developers find some technical issues. * For this, we need more specifics, such as what kind of integration is being worked on and which line of code is causing the interference, and how to address the issue in WooCommerce plugin core. These technical details are necessary for our developers to review any issue/enhancement. * To further clarify, the pop-up window based payment is not something that WooCommerce plugin itself handles. It is up to Payment Gateway plugin to handle these. However, as mentioned, if there is any issue that is evident to Payment Gateway developer, please request to report this 🙂 * I hope this helps! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Stripe Payment Gateway] Fatal Error When Connecting Stripe Account to Woocommerce Stripe Gateway](https://wordpress.org/support/topic/fata-error-when-connecting-stripe-account/) * Plugin Support [Nami](https://wordpress.org/support/users/woonami/) * (@woonami) * [1 year, 8 months ago](https://wordpress.org/support/topic/fata-error-when-connecting-stripe-account/#post-17981880) * Hi there [@m1cst3n](https://wordpress.org/support/users/m1cst3n/) , * Are you still experiencing the same issue? * As I reviewed this issue, I was wondering if it had to do with [this bug reported](https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2411), which was addressed with the most recent version release. You might also check [this thread](https://wordpress.org/support/topic/connecting-to-stripe-causes-critical-error/) for reference in similar reports of this issue. * If you still have the same issue, please do let us know. * Thank you. Viewing 15 replies - 1 through 15 (of 100 total) 1 [2](https://wordpress.org/support/users/woonami/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/woonami/replies/page/3/?output_format=md)… [5](https://wordpress.org/support/users/woonami/replies/page/5/?output_format=md) [6](https://wordpress.org/support/users/woonami/replies/page/6/?output_format=md) [7](https://wordpress.org/support/users/woonami/replies/page/7/?output_format=md) [→](https://wordpress.org/support/users/woonami/replies/page/2/?output_format=md)