Forum Replies Created

Viewing 15 replies - 61 through 75 (of 200 total)
  • Plugin Author WP Trio

    (@wooelements)

    Thanks for the thorough report!

    It sounds like some ruleset is disabling the payment method inadvertently. What kind of rulesets do you have? If you disable them one by one, does it start working after certain one?

    Common culprit would be “Enable payment methods” action. It will disable the payment methods if conditions do not pass so it can be tricky to get working correctly. In most cases it’s easier to use “Disable payment methods”.

    Plugin Author WP Trio

    (@wooelements)

    Hello,

    What kind of rulesets do you have currently? Something like this should work:

    Products – includes (exclusive) – [products eligible for free shipping]
    Enable shipping methods – Free shipping

    This does two things: 1) includes (exclusive) only passes if cart contains one or more of the listed products and nothing else 2) Enable shipping methods will disable free shipping if conditions do not pass – that is, if cart has anything else than the listed products

    I would also recommend enabling the debug mode. It shows you exactly how rulesets are working so in most cases it reveals possible conflicts. You can enable it at WooCommerce > Settings > Shipping > Conditions > Debug mode. When you visit the checkout, it should look like this.

    Does this help?

    Plugin Author WP Trio

    (@wooelements)

    Hello,

    Thanks for taking time to report the issue and sorry for the trouble.

    In the last version we added support for WPML multi-currency feature but turns out there was a bug. It only appeared if WPML was active but the actual multi-currency feature disabled. Obviously we tested only with the feature enabled and this is why the bug managed to slip out into the release. Our bad.

    This has now been fixed and a new version 2.4.1 released. Closing this now but please reopen if the problem persists with 2.4.1.

    Plugin Author WP Trio

    (@wooelements)

    Hello,

    I have 2 e-shops (each in a different language), is it possible that the 1st (main) e-shop will have products in a different language and currency than the 2nd e-shop, but with the same stock quantity? How does it work? Is it paired based on some ID number?

    Yes, you can have different languages and currencies. This plugin only syncs stock quantities so other product data is not affected.

    Is it possible to choose which specific products will be paired?

    Matching is done by SKU so you will need to have same SKUs between the sites. If some product doesn’t have matching SKU, it will be skipped automatically. This feature can be used to exclude products from syncing, simply make sure product doesn’t have SKU or it’s not matching with the other site.

    Is it possible that I create a product on the main e-shop and want it to be displayed only on the secondary e-shop? While I will make it invisible on the main eshop.

    You can have private products on either site, it will sync them as well.

    Are stock levels adjusted automatically? The user buys a product on 1 e-shop and automatically within a few seconds the user can no longer buy this sold-out product on any e-shop?

    Yes, that’s correct. Every time stock changes (either by purchase, refund, admin edit etc.) the plugin will sync change to the other site. This process starts immediately and it takes anything from a fraction of a second to a couple seconds depending on your server’s speed.

    Closing this now but feel free to reopen if you have any questions.

    Plugin Author WP Trio

    (@wooelements)

    Thanks for the clarification. This should be possible with the following setup:

    1. Create three shipping methods, Flat rate, Free shipping and Pickup
    2. Create the following ruleset that disables flat rate for orders over $ 69

    Subtotal – greater than or equal to – 69
    Disable shipping methods – Flat rate

    This way Flat rate will be disabled for orders over $ 69 and customers can select either Free shipping or Pickup. For orders under $ 69 it should offer Flat rate and Pickup assuming you’ve set minimum order amount to $ 69 for free shipping.

    Does this work?

    Plugin Author WP Trio

    (@wooelements)

    Hello,

    Are the bubbles you’re referring to these:

    These come from the theme or some other plugin which this plugin doesn’t have control over. You will need to check with the theme developer if the bubbles can be hidden based on order subtotals.

    If you meant some other bubbles, please let me know, preferably with screenshots 🙂

    Closing this now but feel free to reopen to provide additional information.

    Plugin Author WP Trio

    (@wooelements)

    Hello,

    It seems you have some “multiple packages” plugin which adds support for multiple shipping methods per order, correct?

    Multiple shipping methods per order is not (officially) supported so I’m afraid this scenario is not possible with this plugin.

    You will need to check if the multi-package plugin you’re using offers a way to disable shipping methods per product, I think some of them do.

    Closing this now but feel free to reopen if you have any questions.

    Plugin Author WP Trio

    (@wooelements)

    Hello,

    This plugin doesn’t store any customer data nor provide it outside your WordPress installation so it should be fully GDPR compliant.

    Marking this as solved but please reopen should you have any questions.

    Plugin Author WP Trio

    (@wooelements)

    The ruleset you have described should work for the purpose. If you enable debug mode at WooCommerce > Settings > Shipping > Conditions > Debug mode and visit the checkout, what does the debug info display? It should look something like this.

    Plugin Author WP Trio

    (@wooelements)

    Closing this now but feel free to reopen if the problem persists.

    Plugin Author WP Trio

    (@wooelements)

    Thanks for checking.

    Are there any records of the stock change in the log or it’s missing completely when you change quantity?

    If there are no records in the log (either successful or error), it means that Stock Sync couldn’t detect the stock change. By default WooCommerce triggers hooks for stock changes which Stock Sync monitors. However, some 3rd party plugins don’t trigger these hooks and thus changes from them cannot be detected. If this is the case, the author of the plugin need to trigger the following hooks:

    woocommerce_product_set_stock
    woocommerce_variation_set_stock

    Do you have any 3rd party plugins for stock changes (e.g. import or bulk edit plugins) or is the issue present when you edit stock changes via admin or purchase a product from the store?

    Plugin Author WP Trio

    (@wooelements)

    Hi Remco,

    All errors with syncing process should be in the log (WooCommerce > Stock Sync > Log). Errors can be either on Primary or Secondary Inventory so please check both. Is there anything?

    Plugin Author WP Trio

    (@wooelements)

    Closing this now but feel free to reopen if the problem persists.

    Plugin Author WP Trio

    (@wooelements)

    Hi,

    This plugin will only sync stock quantities so as long as you have set up API credentials and have matching SKUs between products, stock quantities should be getting synced. There is no code for syncing prices etc. so if they’re getting synced, it’s likely another plugin.

    Closing this now but feel free to reopen if necessary.

    Plugin Author WP Trio

    (@wooelements)

    Hi,

    The error message might have been caused by a compatibility issue with the web server. I’ve now released a new version 2.3.2 which will improve compatibility especially with nginx. Does it work with the latest version?

Viewing 15 replies - 61 through 75 (of 200 total)