Title: wipertraining's Replies | WordPress.org --- # wipertraining [ ](https://wordpress.org/support/users/wipertraining/) * [Profile](https://wordpress.org/support/users/wipertraining/) * [Topics Started](https://wordpress.org/support/users/wipertraining/topics/) * [Replies Created](https://wordpress.org/support/users/wipertraining/replies/) * [Reviews Written](https://wordpress.org/support/users/wipertraining/reviews/) * [Topics Replied To](https://wordpress.org/support/users/wipertraining/replied-to/) * [Engagements](https://wordpress.org/support/users/wipertraining/engagements/) * [Favorites](https://wordpress.org/support/users/wipertraining/favorites/) Search replies: ## Forum Replies Created Viewing 1 replies (of 1 total) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[BetterDocs – AI Documentation, Knowledge Base, Docs, FAQ with Chatbot] Betterdocs fatal error report](https://wordpress.org/support/topic/betterdocs-fatal-error-report/) * [wipertraining](https://wordpress.org/support/users/wipertraining/) * (@wipertraining) * [4 years, 1 month ago](https://wordpress.org/support/topic/betterdocs-fatal-error-report/#post-15565976) * I am experiencing the same issue with a fatal error after updating elementor 3.56 and betterdoc on wipertraining.com that required me to rename the betterdoc folder to gain access to the admin and the front end. Also getting error `The authenticity of elementor.3.6.4.zip could not be verified as no signature was found. Unpacking the update… Installing the latest version… Removing the old version of the plugin… Plugin update failed.` * Error Log: * ``` [17-Apr-2022 18:16:09 UTC] PHP Fatal error: Uncaught Error: Class 'ElementorPro\Modules\ThemeBuilder\Documents\Single_Base' not found in /storage/v1036/pylonbladefinder/public_html/wp-content/plugins/betterdocs/includes/elementor/betterdocs-single-docs.php:20 Stack trace: #0 /storage/v1036/pylonbladefinder/public_html/wp-content/plugins/betterdocs/includes/elementor/class-betterdocs-elementor.php(144): require_once() #1 /storage/v1036/pylonbladefinder/public_html/wp-includes/class-wp-hook.php(307): BetterDocs_Elementor::load_theme_builder_widgets('') #2 /storage/v1036/pylonbladefinder/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array) #3 /storage/v1036/pylonbladefinder/public_html/wp-includes/plugin.php(474): WP_Hook->do_action(Array) #4 /storage/v1036/pylonbladefinder/public_html/wp-content/plugins/elementor/includes/plugin.php(647): do_action('elementor/init') #5 /storage/v1036/pylonbladefinder/public_html/wp-includes/class-wp-hook.php(307): Elementor\Plugin->init('') #6 /storage/v1036/pylonbladefinder/public_html/wp- in /storage/v1036/pylonbladefinder/public_html/wp-content/plugins/betterdocs/includes/elementor/betterdocs-single-docs.php on line 20 ``` * Site health: * ``` ### wp-core ### version: 5.9.3 site_language: en_US user_language: en_US permalink: /%year%/%monthnum%/%day%/%postname%/ https_status: true user_registration: true default_comment_status: closed multisite: true user_count: 5 site_count: 9 network_count: 1 dotorg_communication: true ### wp-active-theme ### name: RedParts (redparts) version: 1.18.0 author: Konstantin Veselovsky author_website: https://themeforest.net/user/kos9 parent_theme: none theme_features: core-block-patterns, block-templates, post-thumbnails, automatic-feed-links, title-tag, customize-selective-refresh-widgets, html5, custom-background, custom-logo, editor-styles, align-wide, responsive-embeds, editor-style, menus, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, widgets theme_path: /storage/v1036/pylonbladefinder/public_html/wp-content/themes/redparts ### wp-themes-inactive (6) ### Flash: version: 1.4.4, author: ThemeGrill Twenty Nineteen: version: 2.2, author: the WordPress team Twenty Seventeen: version: 2.9, author: the WordPress team Twenty Twenty: version: 1.9, author: the WordPress team Twenty Twenty-One: version: 1.5, author: the WordPress team Twenty Twenty-Two: version: 1.1, author: the WordPress team ### wp-mu-plugins (2) ### Health Check Troubleshooting Mode: author: (undefined), version: 1.7.2 WP CLI Login Command Server: version: 1.2, author: Evan Mattson ### wp-plugins-active (52) ### 3D FlipBook - Lite Edition: version: 1.12.3, author: iberezansky Agile Store Locator: version: 1.3.2, author: AGILELOGIX Akismet Anti-Spam: version: 4.2.2, author: Automattic Animated Number Counter: version: 1.5, author: Sk. Abul Hasan B2BKing Core: version: 4.0.0, author: WebWizards Broadcast: version: 48.07, author: edward_plainview Contact Form 7: version: 5.5.6, author: Takayuki Miyoshi Creative Addons for Elementor: version: 1.3.1, author: Echo Plugins Disable Real MIME Check: version: 1.0, author: Sergey Biryukov Easyship: version: 0.8.6, author: Easyship Elementor: version: 3.5.6, author: Elementor.com (latest version: 3.6.4) Embed Any Document: version: 2.7.1, author: Awsm Innovations Embed PDF Viewer: version: 2.3.0, author: Andy Fragen Envato Market: version: 2.0.7, author: Envato Essential Addons for Elementor: version: 5.0.13, author: WPDeveloper Everest Forms: version: 1.8.6, author: WPEverest Extendify: version: 0.7.0, author: Extendify Facebook for WooCommerce: version: 2.6.12, author: Facebook GazChap's WooCommerce Purchase Order Payment Gateway: version: 2.1, author: Gareth 'GazChap' Griffiths Google Ads & Marketing by Kliken: version: 1.0.8, author: Kliken Google Analytics for WordPress by MonsterInsights: version: 8.5.0, author: MonsterInsights GTranslate: version: 2.9.9, author: Translate AI Multilingual Solutions H5P: version: 1.15.4, author: Joubel Health Check & Troubleshooting: version: 1.4.5, author: The WordPress.org community Limit Login Attempts Reloaded: version: 2.24.1, author: Limit Login Attempts Reloaded Mailchimp for WooCommerce: version: 2.6.2, author: Mailchimp MC4WP: Mailchimp for WordPress: version: 4.8.7, author: ibericode MetaSlider: version: 3.27.3, author: MetaSlider Nginx Helper: version: 2.2.2, author: rtCamp NS Cloner - Site Copier: version: 4.1.9.3, author: Never Settle One Click Accessibility: version: 2.0.3, author: One Click Accessibility Page Builder by SiteOrigin: version: 2.16.10, author: SiteOrigin Post SMTP: version: 2.0.25, author: Post SMTP Premium Addons for Elementor: version: 4.9.6, author: Leap13 RedParts Sputnik: version: 1.18.0, author: Konstantin Veselovsky Shortcodes Ultimate: version: 5.12.0, author: Vladimir Anokhin SiteOrigin Widgets Bundle: version: 1.32.3, author: SiteOrigin SlideShare: version: 1.9.2, author: Team Yoast SVG Support: version: 2.4.2, author: Benbodhi Template Library and Redux Framework: version: 4.3.12, author: Extendify Timeline Widget Addon For Elementor: version: 1.3.4, author: Cool Plugins Title Remover: version: 1.2.1, author: WPGurus WooCommerce: version: 6.4.1, author: Automattic WooCommerce Payments: version: 4.0.0, author: Automattic WooCommerce Shipping & Tax: version: 1.25.25, author: WooCommerce WP ADA Compliance Check Basic: version: 3.0.3, author: AlumniOnline Web Services LLC WP All Export: version: 1.3.4, author: Soflyy WP All Export - ACF Export Add-On Pro: version: 1.0.3, author: Soflyy WP All Export - WooCommerce Export Add-On Pro: version: 1.0.4, author: Soflyy WP All Import: version: 3.6.6, author: Soflyy WPC Product Bundles for WooCommerce: version: 6.1.0, author: WPClever WPForms Lite: version: 1.7.3, author: WPForms ### wp-plugins-inactive (25) ### Advanced Product Sample for WooCommerce: version: 1.0.1, author: theDotstore BetterDocs: version: 2.0.12, author: WPDeveloper Better Search Replace: version: 1.4, author: Delicious Brains Categories to Tags Converter Importer: version: 0.5, author: wordpressdotorg Content Egg: version: 5.3.0, author: keywordrush.com Cool Timellline: version: 2.3.3, author: Cool Plugins Counter Number Showcase: version: 1.2.8, author: wpshopmart Custom Add to Cart Button Label and Link: version: 1.5.9, author: Coder426 Custom PHP settings: version: 1.4.3.3, author: Cyclonecode Hello Dolly: version: 1.7.2, author: Matt Mullenweg Jetpack: version: 10.8, author: Automattic Knowledge Base for Documents and FAQs: version: 9.3.0, author: Echo Plugins LiveAgent: version: 4.4.3, author: QualityUnit MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall: version: 4.77, author: MalCare Security One Click Demo Import: version: 3.1.1, author: OCDI Product Reviews Import Export (Basic): version: 1.4.4, author: WebToffee Simple Dimple: version: 2.3.3, author: Cool Plugins User Role Editor: version: 4.61.2, author: Vladimir Garagulya Wholesale Customers For Woo: version: 1.0.5, author: Yoohoo Plugins WooCommerce Extra Product Sorting Options: version: 2.9.0, author: SkyVerge WooCommerce Return and Warranty (RMA): version: 1.2.3, author: chilidevs WOOCS - WooCommerce Currency Switcher: version: 1.3.7.5, author: realmag777 WordPress Importer: version: 0.7, author: wordpressdotorg WP Mail SMTP: version: 3.3.0, author: WPForms YourChannel: version: 1.1.6, author: Plugin Builders ### wp-media ### image_editor: WP_Image_Editor_Imagick imagick_module_version: 1687 imagemagick_version: ImageMagick 6.9.7-4 Q16 aarch64 20170114 http://www.imagemagick.org imagick_limits: imagick::RESOURCETYPE_AREA: 122 MB imagick::RESOURCETYPE_DISK: 1073741824 imagick::RESOURCETYPE_FILE: 22500 imagick::RESOURCETYPE_MAP: 512 MB imagick::RESOURCETYPE_MEMORY: 256 MB imagick::RESOURCETYPE_THREAD: 1 gd_version: 2.3.0 ghostscript_version: unknown ### wp-server ### server_architecture: Linux 5.4.0-1049-aws aarch64 httpd_software: nginx/1.19.3 php_version: 7.4.14 64bit php_sapi: fpm-fcgi max_input_variables: 10000 time_limit: 600 memory_limit: 2560M max_input_time: 300 upload_max_size: 1024M php_post_max_size: 1024M curl_version: 7.58.0 OpenSSL/1.1.1g suhosin: false imagick_availability: true server-headers: server: openresty date: Sun, 17 Apr 2022 19:44:53 GMT content-type: application/octet-stream content-length: 0 strict-transport-security: max-age=31536000 ### wp-database ### extension: mysqli server_version: 10.5.4-MariaDB-1:10.5.4+maria~bionic client_version: mysqlnd 7.4.27 ### wp-constants ### WP_HOME: undefined WP_SITEURL: undefined WP_CONTENT_DIR: /storage/v1036/pylonbladefinder/public_html/wp-content WP_PLUGIN_DIR: /storage/v1036/pylonbladefinder/public_html/wp-content/plugins WP_MAX_MEMORY_LIMIT: 2560M WP_DEBUG: true WP_DEBUG_DISPLAY: false WP_DEBUG_LOG: true SCRIPT_DEBUG: false WP_CACHE: false CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_LOCAL_DEV: undefined ### wp-filesystem ### wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writable mu-plugins: writable 0: Writable ### redux-framework ### version: 4.3.12 installation: plugin data directory: /storage/v1036/pylonbladefinder/public_html/wp-content/plugins/redux-framework/redux-core/ browser: Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.198 Safari/537.36 Browser: Chrome Version: 86.0.4240.198 Platform: Windows ### redux-instance-redparts_settings ### opt_name: redparts_settings global_variable: redparts_settings dev_mode: false ajax_save: true page_slug: RedParts page_permissions: manage_options menu_type: menu page_parent: themes.php compiler: true output: true output_tag: true templates_path: undefined extensions: Customizer: 4.0.0 Import Export: 4.0.0 Metaboxes: 4.0.0 Options Object: 4.0.0 Repeater: 4.3.7 Search: 3.4.5 Shortcodes: 4.3.5 ### wpforms ### version: 1.7.3 lite: May 17, 2021 @ 2:48am upload_dir: Writable db_tables: wp_wpforms_tasks_meta total_forms: 2 total_submissions: undefined ``` Viewing 1 replies (of 1 total)