Title: Shivam Pandey's Replies | WordPress.org --- # Shivam Pandey [ ](https://wordpress.org/support/users/wikihelp360/) * [Profile](https://wordpress.org/support/users/wikihelp360/) * [Topics Started](https://wordpress.org/support/users/wikihelp360/topics/) * [Replies Created](https://wordpress.org/support/users/wikihelp360/replies/) * [Reviews Written](https://wordpress.org/support/users/wikihelp360/reviews/) * [Topics Replied To](https://wordpress.org/support/users/wikihelp360/replied-to/) * [Engagements](https://wordpress.org/support/users/wikihelp360/engagements/) * [Favorites](https://wordpress.org/support/users/wikihelp360/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 94 total) 1 [2](https://wordpress.org/support/users/wikihelp360/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/wikihelp360/replies/page/3/?output_format=md)… [5](https://wordpress.org/support/users/wikihelp360/replies/page/5/?output_format=md) [6](https://wordpress.org/support/users/wikihelp360/replies/page/6/?output_format=md) [7](https://wordpress.org/support/users/wikihelp360/replies/page/7/?output_format=md) [→](https://wordpress.org/support/users/wikihelp360/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[UpdraftPlus: WP Backup & Migration Plugin] Fatal error: Uncaught Error: Call to undefined function disk_free_space()](https://wordpress.org/support/topic/fatal-error-uncaught-error-call-to-undefined-function-disk_free_space-2/) * Thread Starter [Shivam Pandey](https://wordpress.org/support/users/wikihelp360/) * (@wikihelp360) * [3 years, 8 months ago](https://wordpress.org/support/topic/fatal-error-uncaught-error-call-to-undefined-function-disk_free_space-2/#post-15992959) * I created a complete backup of my website with **UpdraftPlus** a week ago, after that, I installed a new WordPress website and restored my backup with the latest** UpdraftPlus 1.22.19** version. But I am getting this error so please help me to fix this error. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Duplicator - Backups & Migration Plugin - Cloud Backups, Scheduled Backups, & More] Fatal error: Uncaught Error: Call to undefined function disk_free_space()](https://wordpress.org/support/topic/fatal-error-uncaught-error-call-to-undefined-function-disk_free_space/) * Thread Starter [Shivam Pandey](https://wordpress.org/support/users/wikihelp360/) * (@wikihelp360) * [3 years, 8 months ago](https://wordpress.org/support/topic/fatal-error-uncaught-error-call-to-undefined-function-disk_free_space/#post-15992948) * Yes, my web hosting company has told me that the “**disk_free_space**” core PHP function is disabled for security reasons. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[UpdraftPlus: WP Backup & Migration Plugin] Fatal error: Uncaught Error: Call to undefined function disk_free_space()](https://wordpress.org/support/topic/fatal-error-uncaught-error-call-to-undefined-function-disk_free_space-2/) * Thread Starter [Shivam Pandey](https://wordpress.org/support/users/wikihelp360/) * (@wikihelp360) * [3 years, 8 months ago](https://wordpress.org/support/topic/fatal-error-uncaught-error-call-to-undefined-function-disk_free_space-2/#post-15990720) * Hey [@davidanderson](https://wordpress.org/support/users/davidanderson/) * I am using the latest **UpdraftPlus 1.22.19** version. please help me to fix this problem. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Duplicator - Backups & Migration Plugin - Cloud Backups, Scheduled Backups, & More] Fatal error: Uncaught Error: Call to undefined function disk_free_space()](https://wordpress.org/support/topic/fatal-error-uncaught-error-call-to-undefined-function-disk_free_space/) * Thread Starter [Shivam Pandey](https://wordpress.org/support/users/wikihelp360/) * (@wikihelp360) * [3 years, 8 months ago](https://wordpress.org/support/topic/fatal-error-uncaught-error-call-to-undefined-function-disk_free_space/#post-15989816) * Hey [@corylamleorg](https://wordpress.org/support/users/corylamleorg/) * Do you mean that my web hosting has disabled the **“disk_free_space”** core PHP function? Due to this, I am facing this error. I have to contact them and ask them to enable **“disk_free_space”** function. After that, I can restore my website without any error. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Duplicator - Backups & Migration Plugin - Cloud Backups, Scheduled Backups, & More] Fatal error: Uncaught Error: Call to undefined function disk_free_space()](https://wordpress.org/support/topic/fatal-error-uncaught-error-call-to-undefined-function-disk_free_space/) * Thread Starter [Shivam Pandey](https://wordpress.org/support/users/wikihelp360/) * (@wikihelp360) * [3 years, 8 months ago](https://wordpress.org/support/topic/fatal-error-uncaught-error-call-to-undefined-function-disk_free_space/#post-15981903) * When I backed up my website with Duplicator – WordPress Migration Plugin my version was 1.4.7.2 now how can I fix this error? Please help me I don’t have any other backup. * Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/) In reply to: [[GeneratePress] Need Help to Customize Back to Top Button & OneSignal Bell in GeneratePress](https://wordpress.org/support/topic/need-help-to-customize-back-to-top-button-onesignal-bell-in-generatepress/) * Thread Starter [Shivam Pandey](https://wordpress.org/support/users/wikihelp360/) * (@wikihelp360) * [5 years ago](https://wordpress.org/support/topic/need-help-to-customize-back-to-top-button-onesignal-bell-in-generatepress/#post-14340289) * This CSS code is working. Thank you, Leo! 😊 * Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/) In reply to: [[GeneratePress] Need Help to Customize Back to Top Button & OneSignal Bell in GeneratePress](https://wordpress.org/support/topic/need-help-to-customize-back-to-top-button-onesignal-bell-in-generatepress/) * Thread Starter [Shivam Pandey](https://wordpress.org/support/users/wikihelp360/) * (@wikihelp360) * [5 years ago](https://wordpress.org/support/topic/need-help-to-customize-back-to-top-button-onesignal-bell-in-generatepress/#post-14336470) * Leo, I can’t find this CSS code in **Appearance > Customize > Additional CSS** so please help me fix this issue. * Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/) In reply to: [[GeneratePress] Need Help to Customize Back to Top Button & OneSignal Bell in GeneratePress](https://wordpress.org/support/topic/need-help-to-customize-back-to-top-button-onesignal-bell-in-generatepress/) * Thread Starter [Shivam Pandey](https://wordpress.org/support/users/wikihelp360/) * (@wikihelp360) * [5 years, 1 month ago](https://wordpress.org/support/topic/need-help-to-customize-back-to-top-button-onesignal-bell-in-generatepress/#post-14333009) * David, I have removed the “**Back to Top**” button and the “**OneSignal Bell**” icon from the website. Because it didn’t look good and causing many issues. I created a custom link using `#top` in the footer menu to go to the top of the web page. But I am facing a problem that the space between the “**Footer Menu**” and the “**Copyright Text**” is very high. It looks good on the desktop but does not look good on mobile. You can see the image below and please help me to fix this problem. * [⌊Footer.jpg⌉⌊Footer.jpg⌉[ * Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/) In reply to: [[GeneratePress] Need Help to Customize Back to Top Button & OneSignal Bell in GeneratePress](https://wordpress.org/support/topic/need-help-to-customize-back-to-top-button-onesignal-bell-in-generatepress/) * Thread Starter [Shivam Pandey](https://wordpress.org/support/users/wikihelp360/) * (@wikihelp360) * [5 years, 1 month ago](https://wordpress.org/support/topic/need-help-to-customize-back-to-top-button-onesignal-bell-in-generatepress/#post-14332472) * David, this CSS code is not working. * Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/) In reply to: [[GeneratePress] Need Help to Customize Back to Top Button & OneSignal Bell in GeneratePress](https://wordpress.org/support/topic/need-help-to-customize-back-to-top-button-onesignal-bell-in-generatepress/) * Thread Starter [Shivam Pandey](https://wordpress.org/support/users/wikihelp360/) * (@wikihelp360) * [5 years, 1 month ago](https://wordpress.org/support/topic/need-help-to-customize-back-to-top-button-onesignal-bell-in-generatepress/#post-14329926) * David, I have cleared my website cache, now the OneSignal Bell icon is showing. Can you please check it from your end and please help me to adjust the position of the OneSignal Bell icon. * I really appreciate your help, Thank you 😊 * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Imagify Image Optimization – Optimize Images | Compress Images | Convert WebP | Convert AVIF] How to Delete WebP Images Completely from Website?](https://wordpress.org/support/topic/how-to-delete-webp-image-completely-from-website/) * Thread Starter [Shivam Pandey](https://wordpress.org/support/users/wikihelp360/) * (@wikihelp360) * [5 years, 1 month ago](https://wordpress.org/support/topic/how-to-delete-webp-image-completely-from-website/#post-14285225) * Hello Joseph, hope you are fine. * I have watched this [14-second](https://www.dropbox.com/s/qde1annuv6xwflf/Screen%20Recording%202020-12-18%20at%206.53.53%20AM.mov?dl=0) tutorial video but in this video, it is not mentioned that in which directory you are deleting the WebP images. By default, WordPress stores all the images and media uploads in **/wp-content/uploads/** folder on the server. But I can’t find WebP images in this folder, so please help me to fix this problem. * I really appreciate your help, Thank you 😊 * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Imagify Image Optimization – Optimize Images | Compress Images | Convert WebP | Convert AVIF] Imagify Image Optimization & Generate missing WebP versions not working!!!](https://wordpress.org/support/topic/imagify-image-optimization-generate-missing-webp-versions-not-working/) * Thread Starter [Shivam Pandey](https://wordpress.org/support/users/wikihelp360/) * (@wikihelp360) * [5 years, 2 months ago](https://wordpress.org/support/topic/imagify-image-optimization-generate-missing-webp-versions-not-working/#post-14114441) * Hello [@wp_media](https://wordpress.org/support/users/wp_media/) * I have still been waiting for your reply for more than 2 days, so please help me to fix this problem. * I really appreciate your help, Thank you 😊 * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Imagify Image Optimization – Optimize Images | Compress Images | Convert WebP | Convert AVIF] Imagify Image Optimization & Generate missing WebP versions not working!!!](https://wordpress.org/support/topic/imagify-image-optimization-generate-missing-webp-versions-not-working/) * Thread Starter [Shivam Pandey](https://wordpress.org/support/users/wikihelp360/) * (@wikihelp360) * [5 years, 2 months ago](https://wordpress.org/support/topic/imagify-image-optimization-generate-missing-webp-versions-not-working/#post-14105642) * Hello Marko, * I have sent you the .htaccess file of my website through Gmail so that you can download it and please check it tell me which .htaccess rule is causing the problem so that I remove it to fix this problem. * Thank you so much for your help and support! * Best Regards * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Imagify Image Optimization – Optimize Images | Compress Images | Convert WebP | Convert AVIF] Imagify Image Optimization & Generate missing WebP versions not working!!!](https://wordpress.org/support/topic/imagify-image-optimization-generate-missing-webp-versions-not-working/) * Thread Starter [Shivam Pandey](https://wordpress.org/support/users/wikihelp360/) * (@wikihelp360) * [5 years, 2 months ago](https://wordpress.org/support/topic/imagify-image-optimization-generate-missing-webp-versions-not-working/#post-14104525) * When I used HostGator VPS hosting 2 years ago, I installed the Wordfence Security plugin, but I uninstalled it because it was slowing down the website. Right now I use DigitalOcean Cloud Hosting and until some time ago the Imagify plugin was working perfectly. But suddenly the Imagify plugin has stopped working, I have not manually added any security related htaccess rules. I also contacted the hosting support team, they told me that “Shivam, I’ve checked your server and there is no restriction from the server end. You can check the .htaccess file of your application. I wish I could help you in this but we provide server level support and this is a plugin level issue. I suggest getting in touch with the plugin developer to fix the issue as soon as possible. I would love to help you too but we provide expertise in server support. I hope you can understand. Shivam, I’ve checked your server and there is no restriction from the server end now.” The plugin support team told me that they can only rename the .htaccess file and create a new .htaccess file for me and they recommend me to contact plugin support. they remove those rules from your .htaccess file that are blocking admin- ajax.php or wp-cron.php. so please help me to fix this problem, I don’t want to rename or create a new .htaccess file because many of my plugins are configured by the .htaccess file, they will stop working. Which will cause a lot of problems. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Imagify Image Optimization – Optimize Images | Compress Images | Convert WebP | Convert AVIF] Imagify Image Optimization & Generate missing WebP versions not working!!!](https://wordpress.org/support/topic/imagify-image-optimization-generate-missing-webp-versions-not-working/) * Thread Starter [Shivam Pandey](https://wordpress.org/support/users/wikihelp360/) * (@wikihelp360) * [5 years, 2 months ago](https://wordpress.org/support/topic/imagify-image-optimization-generate-missing-webp-versions-not-working/#post-14094303) * Hello Marko, hope you’re doing well. * I have contacted with my hosting support team and they told me that both **Imagick 3.4.x** and **GD** modules are active and enabled by default on the server and the **max execution time** is set to 300 and they change the value to 400 but I’m still facing the problem. * [⌊Imagick.png⌉⌊Imagick.png⌉[ * I also installed the **Imagify Tools** helper plugin and check its info page, then I see that **admin-ajax.php** or **wp-cron.php** is blocked. * ``` $_POST requests to https://www.wikihelp.in/wp-admin/admin-ajax.php blocked $_POST requests to http://www.wikihelp.in/wp-cron.php blocked ``` * You can see the image below, so please help me to fix this problem. * [⌊Imagify Tools.png⌉⌊Imagify Tools.png⌉[ Viewing 15 replies - 1 through 15 (of 94 total) 1 [2](https://wordpress.org/support/users/wikihelp360/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/wikihelp360/replies/page/3/?output_format=md)… [5](https://wordpress.org/support/users/wikihelp360/replies/page/5/?output_format=md) [6](https://wordpress.org/support/users/wikihelp360/replies/page/6/?output_format=md) [7](https://wordpress.org/support/users/wikihelp360/replies/page/7/?output_format=md) [→](https://wordpress.org/support/users/wikihelp360/replies/page/2/?output_format=md)