wfasa

Hi @urbndesignz,
Please create your own support thread and supply the full error message. Thanks!

Hi @kickthefog!

Okay, thanks for the update! I did not expect that to fix itself but that’s great news. Best of luck for now!

Hi @dozza,
If you were on Heart or reg-123 hosting, this issue should now be resolved. Let us know if you’re still having problems!

Hi @mross55,
Okay, it sounds like there may be multiple proxies involved in your server infrastructure, and they’re not all behaving the exact same way. A proxy is a server that forwards traffic to your site and if that proxy doesn’t forward the visitors IP correctly, strange things can happen. (In this case, the strange thing is that Wordfence seems incapable of determining which method to best use to get visitor IPs).

I would recommend you change the “How does Wordfence get IPs ” option to REMOTE_ADDR ( Use PHP’s built in REMOTE_ADDR and don’t use anything else. Very secure if this is compatible with your site.) and see if that fixes the issue for now.

If you keep having trouble after that, you need to start digging in to why different visits to your site come with different http headers. Your host should be able to help you figure that out. If you contact your host about it you can tell them

“The Wordfence plugin for WordPress needs to be able to detect client IPs in order to function properly. It fetches client IPs from http headers, either REMOTE_ADDR, X-Forwarded-For, X-Real-IP or CF-Connecting-IP depending on which one is provided with the request. It seems like this is behaving inconsistently on my site so that some requests have the client IP in one header and other requests have the client IP in another. Can you help me figure out why that’s the case?”

Hi @meruth101,

MediaTemple are owned by GoDaddy so it’s theoretically possible that you are on a similar server.

I’m sorry we don’t have an answer to why it’s happening. We are gathering information and trying to replicate it so we hopefully at some point can find some answers. I will of course get back to you if/when I have an updates on this case.

Hi again,
I’m afraid I can’t tell you how to fix something before I know why/how it’s happening. Having significantly increased load after installing Wordfence is not normal, so something is going wrong on your server.

Hi again!
Okay thanks for that info. It does sound like you’re experiencing the same issue we’ve seen with other customers recently.

These sites typically do not have error logs available unfortunately so we’ve been struggling a bit getting to the bottom of this. If you don’t have a cPanel type account where you can get error logs, then I’d recommend enabling WordPress debug mode on your sites so that when something like this happens, you’ll have some kind of trace of what may have happened.

To get Wordfence back up it should work to just delete the “wordfence” folder located in wp-content/plugins and then reinstall Wordfence from the WordPress “plugins” page. If this keeps happening though it would be important to try to catch any errors in an error log, if possible.