Title: Gaylord Focker's Replies - page 11 | WordPress.org --- # Gaylord Focker [ ](https://wordpress.org/support/users/webdata/) * [Profile](https://wordpress.org/support/users/webdata/) * [Topics Started](https://wordpress.org/support/users/webdata/topics/) * [Replies Created](https://wordpress.org/support/users/webdata/replies/) * [Reviews Written](https://wordpress.org/support/users/webdata/reviews/) * [Topics Replied To](https://wordpress.org/support/users/webdata/replied-to/) * [Engagements](https://wordpress.org/support/users/webdata/engagements/) * [Favorites](https://wordpress.org/support/users/webdata/favorites/) Search replies: ## Forum Replies Created Viewing 13 replies - 151 through 163 (of 163 total) [←](https://wordpress.org/support/users/webdata/replies/page/10/?output_format=md) [1](https://wordpress.org/support/users/webdata/replies/?output_format=md) [2](https://wordpress.org/support/users/webdata/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/webdata/replies/page/3/?output_format=md)… [9](https://wordpress.org/support/users/webdata/replies/page/9/?output_format=md) [10](https://wordpress.org/support/users/webdata/replies/page/10/?output_format=md) 11 * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WebData Distance Based Fee for WooCommerce] How does it know where my location is?](https://wordpress.org/support/topic/how-does-it-know-where-my-location-is/) * Plugin Author [Gaylord Focker](https://wordpress.org/support/users/webdata/) * (@webdata) * [6 years, 7 months ago](https://wordpress.org/support/topic/how-does-it-know-where-my-location-is/#post-12295106) * Hi, * Add your shop location to the WooCommerce settings and make sure it can be discovered by Google Maps. Plugin reads your location then from the settings. * Kim * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WebData Distance Based Fee for WooCommerce] Possible to ‘connect’ is to shipping classes?](https://wordpress.org/support/topic/possible-to-connect-is-to-shipping-classes/) * Plugin Author [Gaylord Focker](https://wordpress.org/support/users/webdata/) * (@webdata) * [6 years, 9 months ago](https://wordpress.org/support/topic/possible-to-connect-is-to-shipping-classes/#post-12130899) * Hi, * Yes, we also provide plugin customizations and custom plugins. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WebData Distance Based Fee for WooCommerce] Possible to ‘connect’ is to shipping classes?](https://wordpress.org/support/topic/possible-to-connect-is-to-shipping-classes/) * Plugin Author [Gaylord Focker](https://wordpress.org/support/users/webdata/) * (@webdata) * [6 years, 9 months ago](https://wordpress.org/support/topic/possible-to-connect-is-to-shipping-classes/#post-12126080) * Hi, * That would require some code customizations or custom plugin to do the job. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WebData Distance Based Fee for WooCommerce] There are no shipping methods available.](https://wordpress.org/support/topic/there-are-no-shipping-methods-available-25/) * Plugin Author [Gaylord Focker](https://wordpress.org/support/users/webdata/) * (@webdata) * [6 years, 9 months ago](https://wordpress.org/support/topic/there-are-no-shipping-methods-available-25/#post-12090337) * [@jdembowski](https://wordpress.org/support/users/jdembowski/) Ok, I appreciate your long detailed reply and I am sure you are doing your best job as a moderator. Some of these policies this forum has differs quite a lot from the other platforms I have used to work with. Basically it seems that it is really difficult to give quality support here because of these policies. * > Except that you did. The reply from you is still there, non-moderators cannot > see that. * I am not going to argue with this, but it is actually quite normal practice on other platforms to ask credentials in a case where the user is not technically enough aware of the software he is using, or if the issue cannot be replicated by the developer or if the issue needs some logging by the developer. There are several ways to do this safely and I can guide the user more in detail how to proceed with this. This is normally the most easiest way for the user and results in a satisfied user experience. * As a forum user I find this kind of moderation also exaggerated. I am not blaming you, but overall the moderation policy this forum has. Maybe you should think of technical solutions to replace these overly strict policies instead? * > As Steve pointed out, there are many ways to sort that out. If that doesn’t > work for you then inform your user that you cannot help them. * That is most definitely not an option. I found out that the support has huge lack of quality on several plugins that are hosted in here, and there were some unsatisfied users giving one star reviews just because of the bad support experience, and I totally understand that. * There was a plan to release more plugins with free and pro versions in the future, but clearly wordpress.org is not the optimal platform for me and the company I represent to host these free plugins. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WebData Distance Based Fee for WooCommerce] There are no shipping methods available.](https://wordpress.org/support/topic/there-are-no-shipping-methods-available-25/) * Plugin Author [Gaylord Focker](https://wordpress.org/support/users/webdata/) * (@webdata) * [6 years, 9 months ago](https://wordpress.org/support/topic/there-are-no-shipping-methods-available-25/#post-12089500) * [@jdembowski](https://wordpress.org/support/users/jdembowski/) I am still waiting your answer to my question why it is ok for other plugin authors to ask users to contact via e-mail, but not for me? And I am not talking about any credentials here now, just to ask the user to contact via e-mail, which all the rest plugin authors seems to do as well. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WebData Distance Based Fee for WooCommerce] There are no shipping methods available.](https://wordpress.org/support/topic/there-are-no-shipping-methods-available-25/) * Plugin Author [Gaylord Focker](https://wordpress.org/support/users/webdata/) * (@webdata) * [6 years, 9 months ago](https://wordpress.org/support/topic/there-are-no-shipping-methods-available-25/#post-12083717) * [@sterndata](https://wordpress.org/support/users/sterndata/) Ok, got it. However those steps won’t help when the error is given by a third party API, like in this case.. But I will try to figure out some solution for this. * [@abicapslock](https://wordpress.org/support/users/abicapslock/) Update the plugin to the latest version and see “logs” tab. There should be the whole respond from the API in JSON format. Paste it here or [http://pastebin.com/](http://pastebin.com/) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WebData Distance Based Fee for WooCommerce] There are no shipping methods available.](https://wordpress.org/support/topic/there-are-no-shipping-methods-available-25/) * Plugin Author [Gaylord Focker](https://wordpress.org/support/users/webdata/) * (@webdata) * [6 years, 9 months ago](https://wordpress.org/support/topic/there-are-no-shipping-methods-available-25/#post-12083273) * [@abicapslock](https://wordpress.org/support/users/abicapslock/) I am unfortunately unable to help you at here, because of the forum rules. To find the solution to your issue, you need to read the API response from the Google API. Read the plugin docs if you need any further assistance. * [@jdembowski](https://wordpress.org/support/users/jdembowski/) I have never asked login credentials direcly here at the forum and I would never ever do such thing. I have only requested the user to contact me via e-mail, because I need to have some access to help this user. I have seen other authors to ask users e-mail address as well here at the support forum, so I am wondering why this is an issue only with me? * Kim - This reply was modified 6 years, 9 months ago by [Gaylord Focker](https://wordpress.org/support/users/webdata/). - This reply was modified 6 years, 9 months ago by [Gaylord Focker](https://wordpress.org/support/users/webdata/). Reason: Added explanation * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WebData Distance Based Fee for WooCommerce] There are no shipping methods available.](https://wordpress.org/support/topic/there-are-no-shipping-methods-available-25/) * Plugin Author [Gaylord Focker](https://wordpress.org/support/users/webdata/) * (@webdata) * [6 years, 10 months ago](https://wordpress.org/support/topic/there-are-no-shipping-methods-available-25/#post-12049324) * Hi, * You can try to set the logic at the plugin’s settings page (Settings – Distance based fee settings) if the location is not found, whether the chosen shipping method should be hidden or visible, or should fixed rate be used instead. * Otherwise check your WooCommerce’s settings. * Kim * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WebData Distance Based Fee for WooCommerce] Just not getting plugin to Work](https://wordpress.org/support/topic/just-not-getting-plugin-to-work/) * Plugin Author [Gaylord Focker](https://wordpress.org/support/users/webdata/) * (@webdata) * [6 years, 10 months ago](https://wordpress.org/support/topic/just-not-getting-plugin-to-work/#post-11965796) * Hi, * Please try one more time to generate a new key (do not restrict the key): [https://developers.google.com/maps/documentation/distance-matrix/get-api-key](https://developers.google.com/maps/documentation/distance-matrix/get-api-key) * Make sure you have billing enabled on your account: [https://console.cloud.google.com/project/_/billing/enable](https://console.cloud.google.com/project/_/billing/enable) * Check your plugin settings, you have the correct API key there and enable the fee on one of the shipping methods. After this also save the selected shipping methods settings once at WooCommerce – Settings – Shipping. * Installation instructions can be found here: [https://web-data.io/docs/woocommerce-distance-based-fee/](https://web-data.io/docs/woocommerce-distance-based-fee/) * We also offer installation service, if you are interested. Check the “Support” section of the instructions manual. * Kim * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WebData Distance Based Fee for WooCommerce] Just not getting plugin to Work](https://wordpress.org/support/topic/just-not-getting-plugin-to-work/) * Plugin Author [Gaylord Focker](https://wordpress.org/support/users/webdata/) * (@webdata) * [6 years, 10 months ago](https://wordpress.org/support/topic/just-not-getting-plugin-to-work/#post-11962093) * Hi, * Make sure you have the latest version of the plugin and see “Logs” tab at the plugin settings page. Do you see any error messages there? * Kim * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WebData Distance Based Fee for WooCommerce] Free distance](https://wordpress.org/support/topic/free-distance/) * Plugin Author [Gaylord Focker](https://wordpress.org/support/users/webdata/) * (@webdata) * [6 years, 11 months ago](https://wordpress.org/support/topic/free-distance/#post-11947129) * Hi, * The latest version of the plugin has this feature. Please let me know if you need any more assistance on this. * Kim * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WebData Distance Based Fee for WooCommerce] Free distance](https://wordpress.org/support/topic/free-distance/) * Plugin Author [Gaylord Focker](https://wordpress.org/support/users/webdata/) * (@webdata) * [6 years, 11 months ago](https://wordpress.org/support/topic/free-distance/#post-11942575) * Hi, * There will be more logics in the next version of the plugin, and also your suggestion has been noted. * Kim * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WebData Distance Based Fee for WooCommerce] Free distance](https://wordpress.org/support/topic/free-distance/) * Plugin Author [Gaylord Focker](https://wordpress.org/support/users/webdata/) * (@webdata) * [6 years, 11 months ago](https://wordpress.org/support/topic/free-distance/#post-11928705) * Hi, * With the fee, try this: * ``` function wb_dbf_calculated_fee_callback( $calculatedFee, $kiloMeters, $divider, $price ) { if($kiloMeters < 10) { $calculatedFee = 0; } else { $calculatedFee = ($kiloMeters / $divider) * $price; } return $calculatedFee; } add_filter( 'dbf_calculated_fee', 'wb_dbf_calculated_fee_callback', 10, 4 ); ``` Viewing 13 replies - 151 through 163 (of 163 total) [←](https://wordpress.org/support/users/webdata/replies/page/10/?output_format=md) [1](https://wordpress.org/support/users/webdata/replies/?output_format=md) [2](https://wordpress.org/support/users/webdata/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/webdata/replies/page/3/?output_format=md)… [9](https://wordpress.org/support/users/webdata/replies/page/9/?output_format=md) [10](https://wordpress.org/support/users/webdata/replies/page/10/?output_format=md) 11