Title: vadimcleantalk's Replies | WordPress.org --- # vadimcleantalk [ ](https://wordpress.org/support/users/usr1/) * [Profile](https://wordpress.org/support/users/usr1/) * [Topics Started](https://wordpress.org/support/users/usr1/topics/) * [Replies Created](https://wordpress.org/support/users/usr1/replies/) * [Reviews Written](https://wordpress.org/support/users/usr1/reviews/) * [Topics Replied To](https://wordpress.org/support/users/usr1/replied-to/) * [Engagements](https://wordpress.org/support/users/usr1/engagements/) * [Favorites](https://wordpress.org/support/users/usr1/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 184 total) 1 [2](https://wordpress.org/support/users/usr1/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/usr1/replies/page/3/?output_format=md) … [11](https://wordpress.org/support/users/usr1/replies/page/11/?output_format=md) [12](https://wordpress.org/support/users/usr1/replies/page/12/?output_format=md) [13](https://wordpress.org/support/users/usr1/replies/page/13/?output_format=md) [→](https://wordpress.org/support/users/usr1/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Security Plugin, Firewall & Malware Scanner with Auto Removal] New paid account – extra features?](https://wordpress.org/support/topic/new-paid-account-extra-features/) * [vadimcleantalk](https://wordpress.org/support/users/usr1/) * (@usr1) * [3 months ago](https://wordpress.org/support/topic/new-paid-account-extra-features/#post-18813443) * Hello [@henkbatelaan](https://wordpress.org/support/users/henkbatelaan/) , * CleanTalk **Security** does not have a free vs premium feature split. It works as a **paid service only**. Once you purchase a license and connect the access key, **all standard Security features are already enabled by default** — there is nothing extra you need to manually activate. * That’s why you don’t see a visible “upgrade” in the interface after payment. The difference is that your website is now actively protected, including: - firewall and bot protection, - brute-force protection, - malware and file analysis, - login and activity monitoring. * You can find a full list of Security features here: [https://cleantalk.org/help/security-features](https://cleantalk.org/help/security-features) * If you need **advanced functionality**, there is also an optional **Extra Package for Security**, which extends logging and protection capabilities: [https://cleantalk.org/help/extra-package-security](https://cleantalk.org/help/extra-package-security) * If you’d like us to double-check that everything is working correctly on your site, feel free to open a private ticket: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open) * We’re happy to help. - This reply was modified 3 months ago by [vadimcleantalk](https://wordpress.org/support/users/usr1/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Spam protection, Honeypot, Anti-Spam by CleanTalk] error 429 – too many requests for legit users](https://wordpress.org/support/topic/error-429-too-many-requests-for-legit-users/) * [vadimcleantalk](https://wordpress.org/support/users/usr1/) * (@usr1) * [3 months ago](https://wordpress.org/support/topic/error-429-too-many-requests-for-legit-users/#post-18813360) * Hello [@embrasurespace](https://wordpress.org/support/users/embrasurespace/) * Thanks for the update — if anything else comes up, feel free to open a new topic or a private ticket. *  We do our best to provide the best anti-spam service. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Spam protection, Honeypot, Anti-Spam by CleanTalk] Billing](https://wordpress.org/support/topic/billing-12/) * [vadimcleantalk](https://wordpress.org/support/users/usr1/) * (@usr1) * [3 months ago](https://wordpress.org/support/topic/billing-12/#post-18813354) * Hello [@hjatyre](https://wordpress.org/support/users/hjatyre/) * Please contact our billing team via the support ticket system: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Spam protection, Honeypot, Anti-Spam by CleanTalk] CRITICAL ERROR](https://wordpress.org/support/topic/critical-error-857/) * [vadimcleantalk](https://wordpress.org/support/users/usr1/) * (@usr1) * [3 months ago](https://wordpress.org/support/topic/critical-error-857/#post-18813353) * Hello [@inredoxdr](https://wordpress.org/support/users/inredoxdr/) * Thanks for confirming it works. We do our best to provide the best anti-spam service. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Spam protection, Honeypot, Anti-Spam by CleanTalk] The best spam filter since Mollom](https://wordpress.org/support/topic/the-best-spam-filter-since-mollom/) * [vadimcleantalk](https://wordpress.org/support/users/usr1/) * (@usr1) * [3 months, 1 week ago](https://wordpress.org/support/topic/the-best-spam-filter-since-mollom/#post-18804368) * Hello [@darrenoh](https://wordpress.org/support/users/darrenoh/) * Thank you very much for your feedback — we really appreciate it! We’re glad to hear CleanTalk is meeting your expectations. Spam won’t get through — that’s our job. * If you ever need help or have ideas on how we can make the service even better, just let us know. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Spam protection, Honeypot, Anti-Spam by CleanTalk] receiving error while order payment](https://wordpress.org/support/topic/receiving-error-while-order-payment/) * [vadimcleantalk](https://wordpress.org/support/users/usr1/) * (@usr1) * [3 months, 1 week ago](https://wordpress.org/support/topic/receiving-error-while-order-payment/#post-18803823) * Hello [@musnebi](https://wordpress.org/support/users/musnebi/) * Thank you for your message — we understand how critical this is if payments are affected. We detected that you’re using the **LiteSpeed Cache** plugin. * Please make sure to do the following: 1. **Check cache TTL** In LiteSpeed Cache settings, ensure the cache **TTL is set to 24 hours or less** — this is very important: [https://docs.litespeedtech.com/lscache/lscwp/cache/#ttl](https://docs.litespeedtech.com/lscache/lscwp/cache/#ttl) 2. **Clear all caches completely** – LiteSpeed Cache– Website/server cache– CDN cache (if you use one) * If the issue persists after these steps, please contact us via our private ticket system so we can review your setup in detail: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open) * Thank you for your patience. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Spam protection, Honeypot, Anti-Spam by CleanTalk] Users are Getting Spam Error](https://wordpress.org/support/topic/users-are-getting-spam-error/) * [vadimcleantalk](https://wordpress.org/support/users/usr1/) * (@usr1) * [3 months, 1 week ago](https://wordpress.org/support/topic/users-are-getting-spam-error/#post-18801802) * Hello [@lbrashear](https://wordpress.org/support/users/lbrashear/) * We detected that you are using the SG Optimizer caching plugin. Please check this tutorial: [https://eu.siteground.com/tutorials/wordpress/speed-optimizer/supercacher/#configure-file-based-caching](https://eu.siteground.com/tutorials/wordpress/speed-optimizer/supercacher/#configure-file-based-caching) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Security Plugin, Firewall & Malware Scanner with Auto Removal] Blocking countries not 100% working & firewall test failed](https://wordpress.org/support/topic/blocking-countries-not-100-working-firewall-test-failed/) * [vadimcleantalk](https://wordpress.org/support/users/usr1/) * (@usr1) * [3 months, 2 weeks ago](https://wordpress.org/support/topic/blocking-countries-not-100-working-firewall-test-failed/#post-18798405) * Hello [@sabineboogaard1985](https://wordpress.org/support/users/sabineboogaard1985/), * We’re glad to hear everything is working correctly now. If you notice any suspicious activity or spam again, just let us know — we’re here to help * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Spam protection, Honeypot, Anti-Spam by CleanTalk] Gravity SMTP Failing](https://wordpress.org/support/topic/gravity-smtp-failing/) * [vadimcleantalk](https://wordpress.org/support/users/usr1/) * (@usr1) * [3 months, 2 weeks ago](https://wordpress.org/support/topic/gravity-smtp-failing/#post-18798367) * Hello [@engineroom](https://wordpress.org/support/users/engineroom/) * To investigate this properly, please open a private ticket in our Ticket System and send all available logs and technical details there. This will allow us to review everything securely and involve the relevant specialists if needed. * Ticket system: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Security Plugin, Firewall & Malware Scanner with Auto Removal] Change address to login script not working](https://wordpress.org/support/topic/change-address-to-login-script-not-working/) * [vadimcleantalk](https://wordpress.org/support/users/usr1/) * (@usr1) * [3 months, 2 weeks ago](https://wordpress.org/support/topic/change-address-to-login-script-not-working/#post-18795618) * Hello [@lizeshakya](https://wordpress.org/support/users/lizeshakya/) * We’re glad to hear the issue is resolved. If anything else comes up or you need assistance, just let us know — we’re here to help. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Spam protection, Honeypot, Anti-Spam by CleanTalk] Encoding Contact Data](https://wordpress.org/support/topic/encoding-contact-data/) * [vadimcleantalk](https://wordpress.org/support/users/usr1/) * (@usr1) * [3 months, 2 weeks ago](https://wordpress.org/support/topic/encoding-contact-data/#post-18795276) * Hello [@decmena](https://wordpress.org/support/users/decmena/) * We checked the page and everything looks correct on our side — email addresses are not blurred. * This is most likely a caching issue. Please try opening the page in a private/ incognito tab or clearing browser cache again. If the issue persists, please send us a screenshot. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Spam protection, Honeypot, Anti-Spam by CleanTalk] How to cancel my payment (due on 20th January)](https://wordpress.org/support/topic/how-to-cancel-my-payment-due-on-20th-january/) * [vadimcleantalk](https://wordpress.org/support/users/usr1/) * (@usr1) * [3 months, 3 weeks ago](https://wordpress.org/support/topic/how-to-cancel-my-payment-due-on-20th-january/#post-18789998) * Hello [@andynick](https://wordpress.org/support/users/andynick/) , * You can disable auto-payments at any time from the “Licenses & billing” page in your dashboard (if enabled): [https://cleantalk.org/my/payments](https://cleantalk.org/my/payments) * Regarding your payments and licenses, we’ll need to review the details. Please contact us via our private Ticket System so we can securely check your billing status and confirm everything for you: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Spam protection, Honeypot, Anti-Spam by CleanTalk] The plugin causes a custom jQuery ajax fail by no reason sometimes](https://wordpress.org/support/topic/the-plugin-causes-a-custom-jquery-ajax-fail-by-no-reason-sometimes/) * [vadimcleantalk](https://wordpress.org/support/users/usr1/) * (@usr1) * [3 months, 3 weeks ago](https://wordpress.org/support/topic/the-plugin-causes-a-custom-jquery-ajax-fail-by-no-reason-sometimes/#post-18786791) * Hello [@oborvanec](https://wordpress.org/support/users/oborvanec/) * Thank you for the update. We have seen ticket **#52409** and have already replied. * Let’s continue investigating the issue via our Ticket System — this will enable us to track the case properly and involve the development team if necessary. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Security Plugin, Firewall & Malware Scanner with Auto Removal] Blocking countries not 100% working & firewall test failed](https://wordpress.org/support/topic/blocking-countries-not-100-working-firewall-test-failed/) * [vadimcleantalk](https://wordpress.org/support/users/usr1/) * (@usr1) * [3 months, 3 weeks ago](https://wordpress.org/support/topic/blocking-countries-not-100-working-firewall-test-failed/#post-18786601) * Hello [@sabineboogaard1985](https://wordpress.org/support/users/sabineboogaard1985/) * Thank you for your patience! We have investigated the issue you reported and found a minor problem on our side affecting firewall tests and country blocking. It has already been fixed. Please clear your cache and run the tests again – everything should work correctly now. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Spam protection, Honeypot, Anti-Spam by CleanTalk] The plugin causes a custom jQuery ajax fail by no reason sometimes](https://wordpress.org/support/topic/the-plugin-causes-a-custom-jquery-ajax-fail-by-no-reason-sometimes/) * [vadimcleantalk](https://wordpress.org/support/users/usr1/) * (@usr1) * [3 months, 3 weeks ago](https://wordpress.org/support/topic/the-plugin-causes-a-custom-jquery-ajax-fail-by-no-reason-sometimes/#post-18785889) * Hello [@oborvanec](https://wordpress.org/support/users/oborvanec/) * Thank you for your detailed report — sorry for the inconvenience this causes. * To investigate this properly, please contact us via our private Ticket System and include this full description and any browser console errors (if available). We’ll review the case and work with you to find the best solution. * Open support ticket: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open) Viewing 15 replies - 1 through 15 (of 184 total) 1 [2](https://wordpress.org/support/users/usr1/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/usr1/replies/page/3/?output_format=md) … [11](https://wordpress.org/support/users/usr1/replies/page/11/?output_format=md) [12](https://wordpress.org/support/users/usr1/replies/page/12/?output_format=md) [13](https://wordpress.org/support/users/usr1/replies/page/13/?output_format=md) [→](https://wordpress.org/support/users/usr1/replies/page/2/?output_format=md)