tvalleau

@bordoni WELL! Bob’s Your Uncle! Thank you for hanging in there!

At least now the site is with without the Fatal Error it’s had for a week’s worth of attempts. So far it looks like you actually _can_ mark this resolved.

🙂

@bordoni: about 4 days ago, you mentioned “legacy views”. Is that something I can enable or disable? If so how?

In your post regarding that, you said

“But there are other possible ways of enabling the legacy views, another one might be a filter that could be added in a snippet, your functions.php and many other places.

add_filter( ‘tribe_tickets_new_views_is_enabled’, ‘__return_false’ );

The snippet above triggers the problem, so depending on how you activated it removing that would solve the problem”

I don’t understand. You seem to be saying I should add that code. Then in the next paragraph you seem to be saying I should remove it.

If “legacy views” is somehow responsible for our continual fatal crashing, with exactly the same error, when installing the recent versions of ET, then I’d be happy to add a snippet of php, or at least try. Do I want force tribe_tickets_new_views_is_enabled to return one thing or an other?

I’d like to resolve this so that I can continue to get subsequent updates, but it appears so far that I’m locked into your previous code.

I should note that we’ve been using Events for 6 or 7 years now. Is it possible there is left-over code somewhere that is causing this? For example, in Avada-Child_Theme, I have /tribe-events/modules/meta/ organizer.pap and venue.php, from Feb 2021.

Grasping at straws here…

Thanks

Howdy!

I'm the OP. I tried the latest release and am suffering the exact same error as in my op.

Below is the entire stack crawl. As you can see, it begins on boot, and references no plugins other than those by TEC. The problem seems to be a failure by the lucatume builder to create and/or register a "tickets.cache.central".

I hope this information helps.

In order to get our site back online, have deleted most recent versions of your four plugins and reinstalled:

event-tickets-plus.5.6.10
event-tickets.5.5.11.1
events-calendar-pro.6.0.12.1
the-events-calendar.6.0.13

This brings the site back online.

I have a question brought on by all this: it seems the issue is in the two Tickets plug ins.

Can I install the latest Events CALENDAR plugins along side the older Event TICKET which don't crash the site, or are all four needed to work together safely?

Here is the email with stack-crawl:

system-generated automatic "fatal error email" in full:

WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with one of your plugins, Event Tickets.

First, visit your website (https://photography.org/) and check for any visible issues. Next, visit the page where the error was caught (https://photography.org/wp-admin/plugins.php) and check for any visible issues.

Please contact your host for assistance with investigating this issue further.

If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further.

https://photography.org/wp-login.php?action=enter_recovery_mode&rm_token=(snipped out since this is a public forum)

To keep your site safe, this link will expire in 1 day. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

When seeking help with this issue, you may be asked for some of the following information:
WordPress version 6.2.2
Active theme: Avada (version 7.9.1)
Current plugin: Event Tickets (version 5.6.0.1)
PHP version 8.0.2

Error Details

An error of type E_ERROR was caused in line 84 of the file /home/cpaorg/photography.org/wp-content/plugins/event-tickets/common/vendor/vendor-prefixed/lucatume/di52/src/Builders/ClassBuilder.php. Error message: Uncaught TEC\Common\lucatume\DI52\NotFoundException: nothing is bound to the 'tickets.cache-central' id and it's not an existing or instantiable class. in /home/cpaorg/photography.org/wp-content/plugins/event-tickets/common/vendor/vendor-prefixed/lucatume/di52/src/Builders/ClassBuilder.php:84
Stack trace:

0 /home/cpaorg/photography.org/wp-content/plugins/event-tickets/common/vendor/vendor-prefixed/lucatume/di52/src/Builders/Resolver.php(233): TEC\Common\lucatume\DI52\Builders\ClassBuilder->__construct('tickets.cache-c…', Object(TEC\Common\lucatume\DI52\Builders\Resolver), 'tickets.cache-c…')

1 /home/cpaorg/photography.org/wp-content/plugins/event-tickets/common/vendor/vendor-prefixed/lucatume/di52/src/Builders/Resolver.php(210): TEC\Common\lucatume\DI52\Builders\Resolver->resolveUnbound('tickets.cache-c…')

2 /home/cpaorg/photography.org/wp-content/plugins/event-tickets/common/vendor/vendor-prefixed/lucatume/di52/src/Container.php(216): TEC\Common\lucatume\DI52\Builders\Resolver->resolve('tickets.cache-c…', Array)

3 /home/cpaorg/photography.org/wp-content/plugins/event-tickets/common/vendor/vendor-prefixed/lucatume/di52/src/Container.php(263): TEC\Common\lucatume\DI52\Container->get('tickets.cache-c…')

4 /home/cpaorg/photography.org/wp-content/plugins/event-tickets/common/src/Tribe/Container.php(179): TEC\Common\lucatume\DI52\Container->make('tickets.cache-c…')

5 /home/cpaorg/photography.org/wp-content/plugins/event-tickets/src/Tribe/Service_Provider.php(27): tribe('tickets.cache-c…')

6 /home/cpaorg/photography.org/wp-content/plugins/event-tickets/common/vendor/vendor-prefixed/lucatume/di52/src/Container.php(455): Tribe__Tickets__Service_Provider->register()

7 /home/cpaorg/photography.org/wp-content/plugins/event-tickets/common/src/Tribe/Container.php(305): TEC\Common\lucatume\DI52\Container->register('Tribe__Tickets_…')

8 /home/cpaorg/photography.org/wp-content/plugins/event-tickets/src/Tribe/Main.php(372): tribe_register_provider('Tribe__Tickets_…')

9 /home/cpaorg/photography.org/wp-includes/class-wp-hook.php(308): Tribe__Tickets__Main->bootstrap('')

10 /home/cpaorg/photography.org/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters('', Array)

11 /home/cpaorg/photography.org/wp-includes/plugin.php(517): WP_Hook->do_action(Array)

12 /home/cpaorg/photography.org/wp-content/plugins/event-tickets/common/src/Tribe/Main.php(134): do_action('tribe_common_lo…')

13 /home/cpaorg/photography.org/wp-includes/class-wp-hook.php(308): Tribe__Main->plugins_loaded('')

14 /home/cpaorg/photography.org/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)

15 /home/cpaorg/photography.org/wp-includes/plugin.php(517): WP_Hook->do_action(Array)

16 /home/cpaorg/photography.org/wp-settings.php(486): do_action('plugins_loaded')

17 /home/cpaorg/photography.org/wp-config.php(184): require_once('/home/cpaorg/ph…')

18 /home/cpaorg/photography.org/wp-load.php(50): require_once('/home/cpaorg/ph…')

19 /home/cpaorg/photography.org/wp-admin/admin.php(34): require_once('/home/cpaorg/ph…')

20 /home/cpaorg/photography.org/wp-admin/plugins.php(10): require_once('/home/cpaorg/ph…')

21 {main}

Next TEC\Common\lucatume\DI52\NotFoundException: Error while making tickets.cache-central: nothing is bound to the 'tickets.cache-central' id and it's not an existing or instantiable class. in /home/cpaorg/photography.org/wp-content/plugins/event-tickets/common/vendor/vendor-prefixed/lucatume/di52/src/Builders/ClassBuilder.php:84
Stack trace:

0 /home/cpaorg/photography.org/wp-content/plugins/event-tickets/common/vendor/vendor-prefixed/lucatume/di52/src/Container.php(244): TEC\Common\lucatume\DI52\ContainerException::fromThrowable('tickets.cache-c…', Object(TEC\Common\lucatume\DI52\NotFoundException), 3, Array)

1 /home/cpaorg/photography.org/wp-content/plugins/event-tickets/common/vendor/vendor-prefixed/lucatume/di52/src/Container.php(218): TEC\Common\lucatume\DI52\Container->castThrown(Object(TEC\Common\lucatume\DI52\NotFoundException), 'tickets.cache-c…')

2 /home/cpaorg/photography.org/wp-content/plugins/event-tickets/common/vendor/vendor-prefixed/lucatume/di52/src/Container.php(263): TEC\Common\lucatume\DI52\Container->get('tickets.cache-c…')

3 /home/cpaorg/photography.org/wp-content/plugins/event-tickets/common/src/Tribe/Container.php(179): TEC\Common\lucatume\DI52\Container->make('tickets.cache-c…')

4 /home/cpaorg/photography.org/wp-content/plugins/event-tickets/src/Tribe/Service_Provider.php(27): tribe('tickets.cache-c…')

5 /home/cpaorg/photography.org/wp-content/plugins/event-tickets/common/vendor/vendor-prefixed/lucatume/di52/src/Container.php(455): Tribe__Tickets__Service_Provider->register()

6 /home/cpaorg/photography.org/wp-content/plugins/event-tickets/common/src/Tribe/Container.php(305): TEC\Common\lucatume\DI52\Container->register('Tribe__Tickets_…')

7 /home/cpaorg/photography.org/wp-content/plugins/event-tickets/src/Tribe/Main.php(372): tribe_register_provider('Tribe__Tickets_…')

8 /home/cpaorg/photography.org/wp-includes/class-wp-hook.php(308): Tribe__Tickets__Main->bootstrap('')

9 /home/cpaorg/photography.org/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters('', Array)

10 /home/cpaorg/photography.org/wp-includes/plugin.php(517): WP_Hook->do_action(Array)

11 /home/cpaorg/photography.org/wp-content/plugins/event-tickets/common/src/Tribe/Main.php(134): do_action('tribe_common_lo…')

12 /home/cpaorg/photography.org/wp-includes/class-wp-hook.php(308): Tribe__Main->plugins_loaded('')

13 /home/cpaorg/photography.org/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)

14 /home/cpaorg/photography.org/wp-includes/plugin.php(517): WP_Hook->do_action(Array)

15 /home/cpaorg/photography.org/wp-settings.php(486): do_action('plugins_loaded')

16 /home/cpaorg/photography.org/wp-config.php(184): require_once('/home/cpaorg/ph…')

17 /home/cpaorg/photography.org/wp-load.php(50): require_once('/home/cpaorg/ph…')

18 /home/cpaorg/photography.org/wp-admin/admin.php(34): require_once('/home/cpaorg/ph…')

19 /home/cpaorg/photography.org/wp-admin/plugins.php(10): require_once('/home/cpaorg/ph…')

20 {main}

thrown

@bordoni: you say “But there are other possible ways of enabling the legacy views, another one might be a filter that could be added in a snippet, your functions.php and many other places.

add_filter( ‘tribe_tickets_new_views_is_enabled’, ‘__return_false’ );

The snippet above triggers the problem, so depending on how you activated it removing that would solve the problem”

I don’t understand what you are saying here. I don’t need to add a snippet to trigger the problem, I need the opposite: a snippet to stop the problem from occurring.

However, if as you said, it’s really a problem with your new JIT code, then a snippet is not likely to resolve it; that would just be a bandaid for one particular trigger.

As noted above, in order to prevent the White Screen of Death, and the site being TOTALLY unavailable, we have reverted to using the previous versions of all four plugins.

Check if you have the following TRIBE_TICKETS_NEW_VIEWS constant

Where would it be if I have it. Which file?

On your case, where does the error show up? Is there a specific moment where you see the error or does it show up on all pages?

It shows up by the entire site crashing hard IMMEDIATELY after it’s installed. There is no error appearing: the site just goes OTA.

Were you able to run the Conflict resolution testing?

No. Site (photography.org) is world-famous and busy. Has full automation of billing, memberships, sales and so on. Plugin tests would require many hours and take the site off the air.

Sorry for my evident frustration above, but I’ve been programming for 44 years now, so I feel I’m entitled. (Or, maybe just old: I was the first third-party developer ever hired by Apple, back in 1978. )

Releasing an update that takes a site completely off the air is embarassing enough, but then to do it twice in the same day? Someone there needs to get a grip. A couple of weeks ago, I pointed out that your code is only barely compatible with PHP 8, which came out almost three years ago!

Keeping up with libraries is BOOORRRRING, I know.Been there; done that. But failing to do so leads to situations like this, which I guarantee you will only get worse!

Time to put on your big-boy pants: some people’s livlihood depends on your software working.

I got the site back up by reverting to all the -previous- versions of EC and ET.

Let me know when you’re ready to beta test the next revision…

Thank you, Weston. Exactly the information I needed.