Title: trellis62's Replies | WordPress.org

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# trellis62

  [  ](https://wordpress.org/support/users/trellis62/)

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## Forum Replies Created

Viewing 3 replies - 1 through 3 (of 3 total)

 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[WooPayments: Integrated WooCommerce Payments] WP setup, unable to go back to account type. i.e. Sole trader.](https://wordpress.org/support/topic/wp-setup-unable-to-go-back-to-account-type-i-e-sole-trader/)
 *  [trellis62](https://wordpress.org/support/users/trellis62/)
 * (@trellis62)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/wp-setup-unable-to-go-back-to-account-type-i-e-sole-trader/#post-15602999)
 * Update 2:
 * Happiness Engineer advises that WooCommerce Payments accounts are created per
   site and not per account (email address). So they are able to delete one of the
   accounts without affecting the one that’s in working as expected. “This will 
   help you delete the account that has the issue on the specific site and start
   afresh with the correct options and documents.”
 * Also, “You are able to find the ID in your system status report. Please make 
   sure WooCommerce Payments is enabled and then check for details in your status
   report under the WooCommerce > Status > System Status, and it would look like
   this.` Full Size: – [https://d.pr/i/J5Nta1](https://d.pr/i/J5Nta1)
 * So I have completed the setup process using made-up company details and bank 
   account. This has generated an account ID which I have indeed found in the status
   page, as above. I have asked the Happiness Engineers to delete the account so
   I can start again.
 * This solution appears very clumsy, given that the situation arose simply because
   the setup process does not allow a complete path of backward steps.
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[WooPayments: Integrated WooCommerce Payments] WP setup, unable to go back to account type. i.e. Sole trader.](https://wordpress.org/support/topic/wp-setup-unable-to-go-back-to-account-type-i-e-sole-trader/)
 *  [trellis62](https://wordpress.org/support/users/trellis62/)
 * (@trellis62)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/wp-setup-unable-to-go-back-to-account-type-i-e-sole-trader/#post-15596752)
 * Update: WooCommere Happiness Engineer has suggested they can delete the account
   so that I can start over. I would need to supply the correct account number so
   that they can locate and if possible delete the account.
 * I presume they mean wordpress.com account, although that’s not clear.
 * Two potential problems:
    1. I am using the same account (and WooCommerce Payments)
   on another site. 2. What/where is the account number?
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[WooPayments: Integrated WooCommerce Payments] WP setup, unable to go back to account type. i.e. Sole trader.](https://wordpress.org/support/topic/wp-setup-unable-to-go-back-to-account-type-i-e-sole-trader/)
 *  [trellis62](https://wordpress.org/support/users/trellis62/)
 * (@trellis62)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/wp-setup-unable-to-go-back-to-account-type-i-e-sole-trader/#post-15579216)
 * Same issue for me. I’ve raised a support request directly with WooCommerce. Will
   update here when/if there’s any progress.

Viewing 3 replies - 1 through 3 (of 3 total)