Elvira K.'s Replies - page 37

Forum Replies Created

Viewing 15 replies - 541 through 555 (of 2,856 total)

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Forum: Plugins
In reply to: [MailPoet - Newsletters, Email Marketing, and Automation] Field not showing (not even in preview)

Elvira K.
(@treibalen)

3 years, 11 months ago

Hi there @tim98,

Could it be that your subscriber is in Trash?

I just tried with our test email address logins at mailpoet.com, and confirmed my subscription.

Can you please check if you see my test subscriber? If you click to edit it, you should be able to see the custom field.

If you don’t, can you please share a screenshot of what you see instead?

Cheers!

Forum: Plugins
In reply to: [MailPoet - Newsletters, Email Marketing, and Automation] Firewall blocking MailPoet responses?

Elvira K.
(@treibalen)

3 years, 11 months ago

Hi there @locallad,

I’m glad to hear that it works as expected now 🙂

I’m going to mark this as resolved. Enjoy the rest of your day and stay safe!

Forum: Plugins
In reply to: [MailPoet - Newsletters, Email Marketing, and Automation] mta130.sendingservice.net on blacklist & sending delays

Elvira K.
(@treibalen)

3 years, 11 months ago

Hi there @jpmootry,

Thank you for contacting MailPoet! I’m happy to help you with this.

I see that the mta130.sendingservice.net server is no longer blacklisted: https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3amta130.sendingservice.net&run=toolpage

Regarding your delay issues, you can reach out to us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a couple of email addresses to check. We’ll be able to see if the delay happens on our end.

Cheers!

Forum: Plugins
In reply to: [MailPoet - Newsletters, Email Marketing, and Automation] Conflict with Ditty (News Ticker Plugin)

Elvira K.
(@treibalen)

3 years, 11 months ago

Hi there @melvinsoftware,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Forum: Plugins
In reply to: [MailPoet - Newsletters, Email Marketing, and Automation] Set Confirmation e-mail expiraton time

Elvira K.
(@treibalen)

3 years, 11 months ago

Hi there @sebestyeng,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Forum: Plugins
In reply to: [MailPoet - Newsletters, Email Marketing, and Automation] Spamhaus marked email as spam

Elvira K.
(@treibalen)

3 years, 11 months ago

Hi there @aestheticdesign,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Forum: Plugins
In reply to: [MailPoet - Newsletters, Email Marketing, and Automation] Sending emails from a Cyrillic domain

Elvira K.
(@treibalen)

3 years, 11 months ago

Hi there @vov7512,

I apologize for the late reply.

I’m afraid it’s not possible to add a Cyrillic domain to MailPoet due to the current validation rules.

We logged it as a feature request for our devs and they’ll look into changing these rules.

We don’t have any ETA at the moment, so please keep an eye on the plugin’s updates and changelog: https://wordpress.org/plugins/mailpoet/#developers

Thanks for letting us know about it!

Enjoy the rest of your day and stay safe!

Forum: Plugins
In reply to: [MailPoet - Newsletters, Email Marketing, and Automation] Authenticating my sender domain

Elvira K.
(@treibalen)

3 years, 11 months ago

Hi there @usapuka,

Thanks for getting back to us!

You need to add DKIM records pointing to MailPoet if your DMARC policy is set to “quarantine” or “reject”. Yours is set to “quarantine”: https://mxtoolbox.com/SuperTool.aspx?action=dmarc%3agabrielpardi.com.ar&run=toolpage

From the screenshot, it’s not clear what type of record you’re adding. These should be two CNAME records and one TXT record: https://kb.mailpoet.com/article/328-set-up-dkim-for-your-sender-domain

I haven’t’ seen any DNS providers who wouldn’t allow creating CNAME or TXT records so please make sure you’re choosing the correct type of the records you’re adding.

Also, I recommend reaching out to your DNS provider if you’re having any issues.

After they’re created correctly, you should be able to see them via the following links:

https://www.whatsmydns.net/#CNAME/mailpoet1._domainkey.gabrielpardi.com.ar
https://www.whatsmydns.net/#CNAME/mailpoet2._domainkey.gabrielpardi.com.ar
https://www.whatsmydns.net/#TXT/_mailpoet.gabrielpardi.com.ar

Hope it helps, please let us know if you need further assistance!

Forum: Plugins
In reply to: [MailPoet - Newsletters, Email Marketing, and Automation] Unable to connect to database (remote server)

Elvira K.
(@treibalen)

3 years, 11 months ago

Hi there Tim,

Thanks for getting back to us!

The correct value should be the path to your mysql.sock file (including the file name).

Hope it helps, please let us know if you need further assistance!

Forum: Plugins
In reply to: [MailPoet - Newsletters, Email Marketing, and Automation] Oops! That page can’t be found
Elvira K.
(@treibalen)

3 years, 11 months ago
Hi there @helenel,

Thanks for getting back to us!

To clarify, you can decide to have post titles as links or not in your Posts block settings:

Link to image: https://d.pr/i/dbZyY9

The two links you shared are different because the first one has Engagement analytics tracking enabled while another is not. This setting is located in MailPoet > Settings > Advanced tab > Engagement analytics tracking.

Is it possible that you had it enabled for the one sending but not for another?

Still, it should work with Engagement analytics tracking on.

Can you please check if your wp_mailpoet_statistics_opens database table is not corrupted? We’ve seen this issue before and it was resolved by repairing the database.

Let us know how it goes!
- This reply was modified 3 years, 11 months ago by Elvira K..
Forum: Plugins
In reply to: [MailPoet - Newsletters, Email Marketing, and Automation] Pop-up Form Displays Twice

Elvira K.
(@treibalen)

3 years, 11 months ago

Hi there @fulloutcreative,

Thanks for getting back to us!

I suspect there could be a conflict with the Page Builder plugin you use.

To narrow the issue down, can you please create a simple product page without this plugin and set the pop-up to appear on this page?

Are you seeing the same issue there?

Looking forward to hearing back from you!

Forum: Plugins
In reply to: [MailPoet - Newsletters, Email Marketing, and Automation] recaptcha redirect page

Elvira K.
(@treibalen)

3 years, 11 months ago

Hi there @stephonwordpress,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Forum: Plugins
In reply to: [MailPoet - Newsletters, Email Marketing, and Automation] Mailpoet plugin is being exploited by spammers

Elvira K.
(@treibalen)

3 years, 11 months ago

Hi there @developer2210,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Forum: Plugins
In reply to: [MailPoet - Newsletters, Email Marketing, and Automation] The plugin no support rtl

Elvira K.
(@treibalen)

3 years, 11 months ago

Hi there @edenbuganim,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Forum: Plugins
In reply to: [MailPoet - Newsletters, Email Marketing, and Automation] Erreur Planificateur de tâches

Elvira K.
(@treibalen)

3 years, 11 months ago

Hi there @bduriez,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 15 replies - 541 through 555 (of 2,856 total)

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