Elvira K.

Hi there @fabryvi,

Thanks for reaching out!

I’ve sent you an email regarding the error you’re seeing. It was sent to your MailPoet account’s email address.

If you didn’t get it, please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread.

We’ll be able to provide you with more information there.

Cheers!

Hi there @wolf19,

Thanks for reaching out!

You can remove the MailPoet key from MailPoet > Settings > Key Activation and also ensure you reset your sending method settings in MailPoet > Settings > Send With…

If you remove the key and choose MailPoet Sending Service as your sending method, no emails will be sent.

I hope this clarifies a bit, but please let us know if you have any questions!

Hi there @alexvurp,

Thanks for reaching out!

Note that WooCommerce Automatic emails created with MailPoet will be sent only to “Subscribed” users. If they’re still “Unconfirmed”, the email will be scheduled but not sent until they confirm their subscription via email (if double opt-in is enabled).

Guest users won’t receive this email unless they are subscribed to one of your lists and have clicked on a link in one of your previous campaigns.

Can you please check if that’s the case on your site?

Reference: https://kb.mailpoet.com/article/277-woocommerce-automatic-emails#abandoned-shopping-cart

Cheers!

Hi there @webdados,

Thanks for reaching out!

So if I got it right, you’d like to send a Post Notification email to your subscribers three times a week.

This is not possible with the MailPoet plugin out of the box.

You’re welcome to add it as a suggestion here https://feedback.mailpoet.com. Our team will take it into account when discussing new features and improvements for the plugin 🙂

I hope this clarifies a bit, but please let us know if you have any questions!

Hi there @juli741j,

Thanks for reaching out!

Do you see the email as sent but they were not received by the recipients? Or do you see any error messages if you click on the email’s status here:

Link to image: https://d.pr/i/0y21oF

If you’re using a third-party sending method and they’re marked as sent, I’m afraid it’s not possible for us to check what happened to the emails further.

If you see any errors, please send us a screenshot to take a look.

Looking forward to hearing back from you!

Hi there @kenpartainwemakemarketingeasy,

Thanks for reaching out!

Can you please clarify how you added the form? Did you create a MaiLpeot form and added it via another plugin/page builder?

Looking forward to hearing back from you!

Hi there @kea,

Thanks for getting back to us!

I’m sorry to hear that you’re still having issues with Welcome emails!

I tested your form and received a Welcome email after confirming my subscription:

Link to image: https://d.pr/i/s7kDel

Can you please test once again and let me know how it goes?

Note that the Welcome email won’t be sent twice to the same subscriber if they already got it in the past even if they re-subscribe.

Cheers!