Elvira K.

Hi there @pixiedane,

Thanks for reaching out!

I’m sorry to hear that you’re having issues with the MailPoet plugin!

In certain circumstances, if MailPoet detects problems with itself, it may be automatically disabled by itself and you won’t see it on your WordPress dashboard.

If you try to re-install it via the Plugins page and see the error message Installation failed: Destination folder already exists, please try to re-install the plugin via FTP:

https://kb.mailpoet.com/article/258-re-installing-updating-the-plugin-via-ftp

Don’t worry, you won’t lose any data from the plugin.

You may also want to check with your host if they see any PHP errors around the time when the plugin got deactivated as it may give you some clues on why it happened.

Let me know how it goes!

Hi there @rajandangi649,

Thanks for reaching out!

I reached out to our developers and they confirmed that it’s a false positive warning. They will work on including a fix for it in the next release though.

We appreciate you letting us know about it!

Please don’t hesitate to contact us back if you need further assistance.

Enjoy the rest of your day and stay safe!

Hi there @ytonksuket,

Thanks for reaching out!

Can you please share a screenshot of the error itself (the whole page)?

I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL in your reply.

Looking forward to hearing back from you!

Hi there @webdados,

Thanks for reaching out!

So if I got it right, you create a server-side cron job.

Your host can check if it’s running properly. Can you please reach out to them to find out?

You might need to add your root path before the php, for example /usr/local/bin/php.

Your path to the PHP executable can be found in your cPanel > Advanced > Cron Jobs. You can also reach out to your hosting provider to get the WordPress root path and correct it in your command.

Hope it helps, please let us know if you need further assistance!

Hi there @clario,

Thanks for reaching out!

I’m afraid that wouldn’t be possible with MailPoet to create such an email out of the box. A user should have Subscribed status in MailPoet to receive any type of marketing email.

At the same time, if you use a third-party plugin for creating such emails, they can be sent with MailPoet Sending Service.

I hope this clarifies a bit, but please let us know if you have any questions!

Hi there @funtrick,

Thanks for the screenshot!

The lists’ names are shown on this page by default. If you want to hide them, you can create a new page with a similar text and choose it in MailPoet > Settings > Sign-up Confirmation > Confirmation page.

Let me know how it goes!

Hi there @maxxi77,

Thanks for reaching out!

I sent an email with more details to your MailPoet account’s email address.

If you didn’t get it, please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread.

We’ll be able to provide you with more information there.

Cheers!