Title: Elvira K.'s Replies | WordPress.org --- # Elvira K. [ ](https://wordpress.org/support/users/treibalen/) * [Profile](https://wordpress.org/support/users/treibalen/) * [Topics Started](https://wordpress.org/support/users/treibalen/topics/) * [Replies Created](https://wordpress.org/support/users/treibalen/replies/) * [Reviews Written](https://wordpress.org/support/users/treibalen/reviews/) * [Topics Replied To](https://wordpress.org/support/users/treibalen/replied-to/) * [Engagements](https://wordpress.org/support/users/treibalen/engagements/) * [Favorites](https://wordpress.org/support/users/treibalen/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 2,856 total) 1 [2](https://wordpress.org/support/users/treibalen/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/treibalen/replies/page/3/?output_format=md)… [189](https://wordpress.org/support/users/treibalen/replies/page/189/?output_format=md) [190](https://wordpress.org/support/users/treibalen/replies/page/190/?output_format=md) [191](https://wordpress.org/support/users/treibalen/replies/page/191/?output_format=md) [→](https://wordpress.org/support/users/treibalen/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] Redirection error on sign-up form](https://wordpress.org/support/topic/redirection-error-on-sign-up-form/) * [Elvira K.](https://wordpress.org/support/users/treibalen/) * (@treibalen) * [2 years, 4 months ago](https://wordpress.org/support/topic/redirection-error-on-sign-up-form/#post-17350047) * Hi there [@alchemy-creative](https://wordpress.org/support/users/alchemy-creative/), * Thanks for getting back to us! * I’m glad that the issue is resolved with Google reCAPTCHA. The built-in CAPTCHA does require a redirect to another page and this is why it’s been affected. * However, this is not something I can replicate on my test site so I think there could be a conflict on your site that prevents the redirect. If you’ll be willing to troubleshoot this further, this is how you can run a conflict test: [https://kb.mailpoet.com/article/204-how-to-test-for-plugins-conflict](https://kb.mailpoet.com/article/204-how-to-test-for-plugins-conflict) * Enjoy the rest of your day! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] email addresses have disappeared](https://wordpress.org/support/topic/email-addresses-have-disappeared/) * [Elvira K.](https://wordpress.org/support/users/treibalen/) * (@treibalen) * [2 years, 4 months ago](https://wordpress.org/support/topic/email-addresses-have-disappeared/#post-17328393) * Hi there [@tchitcho30](https://wordpress.org/support/users/tchitcho30/), * Thanks for reaching out! * I’m sorry to hear about the issue. Your subscribers are stored in your site’s database and we don’t have any access to it. * Are there any specific subscribers missing from specific lists? For example, WordPress users or WooCommerce customers? * Looking forward to hearing back from you! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] Empty page in admin](https://wordpress.org/support/topic/empty-page-in-admin-2/) * [Elvira K.](https://wordpress.org/support/users/treibalen/) * (@treibalen) * [2 years, 4 months ago](https://wordpress.org/support/topic/empty-page-in-admin-2/#post-17301505) * Hi there [@poco06](https://wordpress.org/support/users/poco06/), * Thanks for reaching out! * In the past, we’ve seen some cases of pages not loading correctly that turned out to be caused by a browser plugin/extension (i.e. ad-blocker, security, etc) preventing files from loading as expected. * Please try testing from an Incognito/Private browser window with browser extensions disabled, and see if you still have the same issue. * Cheers! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] Prevent SQLSTATE[HY000] more than ‘max_user_connections’](https://wordpress.org/support/topic/prevent-sqlstatehy000-more-than-max_user_connections/) * [Elvira K.](https://wordpress.org/support/users/treibalen/) * (@treibalen) * [2 years, 4 months ago](https://wordpress.org/support/topic/prevent-sqlstatehy000-more-than-max_user_connections/#post-17301313) * Hi there [@openmindculture](https://wordpress.org/support/users/openmindculture/), * Thanks for reaching out! * I’m sorry to hear about the error you’re seeing. * While MailPoet retries the connection, I still recommend increasing the connection limits in your MySQL to make sure MailPoet runs smoothly: [https://ubiq.co/database-blog/how-to-increase-max-connections-in-mysql/](https://ubiq.co/database-blog/how-to-increase-max-connections-in-mysql/) * Please reach out to your host to make these changes. They might also have logs available to see which other connections can cause this overload. * Hope it helps! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] MailPoet Sending Service has been temporarily suspended for your site due to deg](https://wordpress.org/support/topic/mailpoet-sending-service-has-been-temporarily-suspended-for-your-site-due-to-deg-3/) * [Elvira K.](https://wordpress.org/support/users/treibalen/) * (@treibalen) * [2 years, 4 months ago](https://wordpress.org/support/topic/mailpoet-sending-service-has-been-temporarily-suspended-for-your-site-due-to-deg-3/#post-17300459) * Hi there [@debswebs](https://wordpress.org/support/users/debswebs/) and [@farandar](https://wordpress.org/support/users/farandar/), * Thanks for reaching out! * Please contact us via [https://www.mailpoet.com/support/sales-pre-sales-questions/](https://www.mailpoet.com/support/sales-pre-sales-questions/) and include a link to this thread. * We’ll be able to provide you with more information there. * Cheers! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] show different sender address](https://wordpress.org/support/topic/show-different-sender-address/) * [Elvira K.](https://wordpress.org/support/users/treibalen/) * (@treibalen) * [2 years, 4 months ago](https://wordpress.org/support/topic/show-different-sender-address/#post-17300416) * Hi there [@huangwuko](https://wordpress.org/support/users/huangwuko/), * Thanks for reaching out! * To combat spam and phishing, large email providers (Yahoo, Gmail, Outlook, AOL, etc.) only allow their users to send emails from their inboxes and not a third party, like MailPoet. For example, Yahoo will not accept your emails if you send a newsletter with MailPoet and your FROM email address is a Yahoo or Gmail address. * Sending emails with the MailPoet Sending Service allows you to use free addresses by default, but it will be rewritten: [https://kb.mailpoet.com/article/266-authorizing-from-email-addresses#authorizing-free-email-addresses](https://kb.mailpoet.com/article/266-authorizing-from-email-addresses#authorizing-free-email-addresses) * You can read more about it here: [https://kb.mailpoet.com/article/259-your-from-address-cannot-be-yahoo-com-gmail-com-outlook-com](https://kb.mailpoet.com/article/259-your-from-address-cannot-be-yahoo-com-gmail-com-outlook-com) * I hope this clarifies a bit, but please let us know if you have any questions! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] Sent only to 4 out of a list of 12 subscribers](https://wordpress.org/support/topic/sent-only-to-4-out-of-a-list-of-12-subscribers/) * [Elvira K.](https://wordpress.org/support/users/treibalen/) * (@treibalen) * [2 years, 4 months ago](https://wordpress.org/support/topic/sent-only-to-4-out-of-a-list-of-12-subscribers/#post-17296253) * Hi there [@eitanc](https://wordpress.org/support/users/eitanc/), * Thanks for reaching out! * Can you please clarify if only 4 emails were sent within the plugin or only 4 subscribers received this email? * If the former, can you please share a screenshot of where you see that? Please blur any email addresses on your screenshot before sharing. * Are all 12 subscribers have Subscribed status on the list connected to this Post Notification email? * Looking forward to hearing back from you! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] Mobile Welcome Form Broken * Image Attached](https://wordpress.org/support/topic/mobile-welcome-form-broken-image-attached/) * [Elvira K.](https://wordpress.org/support/users/treibalen/) * (@treibalen) * [2 years, 5 months ago](https://wordpress.org/support/topic/mobile-welcome-form-broken-image-attached/#post-17245323) * Hi there [@spaceinsects](https://wordpress.org/support/users/spaceinsects/), * Thanks for getting back to us! * Background and other images are removed from mobile device pop-up forms for responsiveness. * However, you can force it to be displayed with this CSS code: * [@media](https://wordpress.org/support/users/media/) screen and (max-width: 499px){ . mailpoet_form_image { display: block; } } * Let me know how it goes! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] Invalid Endpoint](https://wordpress.org/support/topic/invalid-endpoint/) * [Elvira K.](https://wordpress.org/support/users/treibalen/) * (@treibalen) * [2 years, 5 months ago](https://wordpress.org/support/topic/invalid-endpoint/#post-17235898) * Hi there [@jahrat](https://wordpress.org/support/users/jahrat/), * Thanks for reaching out! * I’m wondering if you use any forms on your site that are integrated with MailPoet but not built with our plugin? * Looking forward to hearing back from you! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] mss.ERROR: key-validation.failed](https://wordpress.org/support/topic/mss-error-key-validation-failed/) * [Elvira K.](https://wordpress.org/support/users/treibalen/) * (@treibalen) * [2 years, 5 months ago](https://wordpress.org/support/topic/mss-error-key-validation-failed/#post-17235890) * Hi there [@everade](https://wordpress.org/support/users/everade/), * Thanks for reaching out! * It’s expected to see errors related to Premium check when using a free plan. Do you see any other issues with how the MailPoet plugin works on your site? * Cheers! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce Square] Gift Card option not showing at checkout](https://wordpress.org/support/topic/gift-card-option-not-showing-at-checkout/) * [Elvira K.](https://wordpress.org/support/users/treibalen/) * (@treibalen) * [2 years, 5 months ago](https://wordpress.org/support/topic/gift-card-option-not-showing-at-checkout/#post-17235391) * Hi there [@mikeflanny](https://wordpress.org/support/users/mikeflanny/), * Thanks for reaching out and for reporting the issue. * At the moment, a Gift card can only be applied through a shortcode checkout, not a Checkout block. * This has already been logged for our developers and they will look into implementing it, however, we don’t have any ETA at the moment. * Please let us know if you have further questions. * Enjoy the rest of your day! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] I can’t change default sender e-mail](https://wordpress.org/support/topic/i-cant-change-default-sender-e-mail/) * [Elvira K.](https://wordpress.org/support/users/treibalen/) * (@treibalen) * [2 years, 9 months ago](https://wordpress.org/support/topic/i-cant-change-default-sender-e-mail/#post-16965638) * Hi there [@blooisbest](https://wordpress.org/support/users/blooisbest/), * Thanks for reaching out! * You can have a default From address in MailPoet settings but each MailPoet email can have its own as well. * Please edit your Welcome email and change its From address on the last step. * Hope it helps, please let us know if you need further assistance! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] NO PUEDO ENVIAR SECUENCIAS DE EMAILS A SEGMENTOS](https://wordpress.org/support/topic/no-puedo-enviar-secuencias-de-emails-a-segmentos/) * [Elvira K.](https://wordpress.org/support/users/treibalen/) * (@treibalen) * [2 years, 9 months ago](https://wordpress.org/support/topic/no-puedo-enviar-secuencias-de-emails-a-segmentos/#post-16965618) * Hi there [@susana69](https://wordpress.org/support/users/susana69/), * Thanks for reaching out! * We currently provide support in English. For now, I’ll be replying in English. You’re welcome to continue in English or I can enter your message into Google Translate, if you’d prefer. * If I got it right, you’d like to send a series of Welcome emails to a segment, not to a subscribers list. * This is currently not possible, but it’s on a roadmap to be implemented via Automations. However, I don’t have any ETA now. * I hope this clarifies a bit, but please let us know if you have any questions! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] PUEDEN INCLUIRSE VIDEOS EN LOS EMAILS ??](https://wordpress.org/support/topic/pueden-incluirse-videos-en-los-emails/) * [Elvira K.](https://wordpress.org/support/users/treibalen/) * (@treibalen) * [2 years, 9 months ago](https://wordpress.org/support/topic/pueden-incluirse-videos-en-los-emails/#post-16965387) * Hi there [@susana69](https://wordpress.org/support/users/susana69/), * Thanks for reaching out! * We currently provide support in English. For now, I’ll be replying in English. You’re welcome to continue in English or I can enter your message into Google Translate, if you’d prefer. * Unfortunately, there’s no option to embed a video into our newsletter editor at the moment.  * However, you can find some workarounds here: [https://kb.mailpoet.com/article/175-embed-a-video-in-a-newsletter](https://kb.mailpoet.com/article/175-embed-a-video-in-a-newsletter) * Hope it helps, please let us know if you need further assistance! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] Pending approval](https://wordpress.org/support/topic/pending-approval-14/) * [Elvira K.](https://wordpress.org/support/users/treibalen/) * (@treibalen) * [2 years, 9 months ago](https://wordpress.org/support/topic/pending-approval-14/#post-16965339) * Hi there [@alexrusev](https://wordpress.org/support/users/alexrusev/), * Thanks for reaching out! * I see that your plan is already approved so I’ll close this thread. * Please don’t hesitate to contact us back if you need further assistance! 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