Title: trainframe's Replies | WordPress.org

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# trainframe

  [  ](https://wordpress.org/support/users/trainframe/)

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## Forum Replies Created

Viewing 1 replies (of 1 total)

 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Form Maker by 10Web - Mobile-Friendly Drag & Drop Contact Form Builder] Captcha Image not displaying](https://wordpress.org/support/topic/captcha-image-not-displaying-6/)
 *  Thread Starter [trainframe](https://wordpress.org/support/users/trainframe/)
 * (@trainframe)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/captcha-image-not-displaying-6/#post-6489081)
 * Below is an email I sent you guys directly this early afternoon and sent the 
   same content in your website contact form. I will email again with an admin login
   so you can fix this problem that is becoming very urgent with customers becoming
   impatient.
 * To  support@web-dorado.com  
 * Form Maker – Captcha Image doesn’t show and Re-captcha doesn’t work properly
 * 8/30/2015 1:27 PM PT
 * Hello Webdorado support team,
 * I decided I would like to go with the google recaptcha feature because it’s more
   
   secure and would rather spend the time fixing the problem with that over spending
   time figure out how to get the captcha image back.
 * I have form maker pro version for 2 years where I apparently I didn’t need to
   
   register to your site to get because I have exhausted all possible emails and
   there is none registered to your WebDorado site. However, form maker pro is installed
   on my website [http://www.mainframe.expert](http://www.mainframe.expert). I can’t
   install the new updates because I don’t have a login to webdorado.
 * I have added the re-captcha public and private key that I generated from the
   
   google recaptcha site [https://www.google.com/recaptcha/intro/index.html](https://www.google.com/recaptcha/intro/index.html)
   and added it to all my forms.
 * The Re-captcha works like it is supposed to where you click on the box and it
   
   gives you images to match (e.g. select all images that are icecream, etc.). Then,
   if you match the images correctly it gives you the checkmark that you are not
   a bot.
 * Then, the problem comes in when I click submit (all fields are filled on the
   
   form). I get a “message from webpage” and it says “error, incorrect security 
   code” then goes back to the form after I click ok and the form doesn’t submit
   unless I pass that security code that clearly was correct when matching the correct
   images.
 * I really love this plugin when it works and will be useful when it does, but 
   am
    getting very impatient with the issues on this plugin such as the image suddenly
   not displaying on captcha, then recaptcha having issues with not passing humans
   who matches the correct images.
 * It’s also frustrating that you don’t have a phone support line or at least
    support
   chat for all of your products. I am losing money because people can’t fill out
   these forms and I am not willing to let bots access my website. I’m a little 
   nervous for the future of this plugin on my website if it does something like
   captcha image disappearing randomly and I have a big deal on the line without
   your support instantly. I and many others would feel much more comfortable having
   a long-term investment with your plugin if you have instant support on your products
   especially with problems like this that shouldn’t occur. I feel with me investing
   into your pro version, I should receive support well within 24 hours.
 * I am just trying to tell you this to help you out as I’ve seen many reviews
    
   online saying the same thing about your support process. I am going to stick 
   with your plugin, but if something like this happens again and I am dead in the
   water losing sales because your plugin doesn’t work correctly, I will have to
   withdraw regardless of its great features and continue business elsewhere.
 * I hope you can get in contact with me soon.
 * Best Regards,
    Travis
 * Back

Viewing 1 replies (of 1 total)