Title: TrackShip's Replies | WordPress.org --- # TrackShip [ ](https://wordpress.org/support/users/trackship/) * [Profile](https://wordpress.org/support/users/trackship/) * [Topics Started](https://wordpress.org/support/users/trackship/topics/) * [Replies Created](https://wordpress.org/support/users/trackship/replies/) * [Reviews Written](https://wordpress.org/support/users/trackship/reviews/) * [Topics Replied To](https://wordpress.org/support/users/trackship/replied-to/) * [Engagements](https://wordpress.org/support/users/trackship/engagements/) * [Favorites](https://wordpress.org/support/users/trackship/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 61 total) 1 [2](https://wordpress.org/support/users/trackship/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/trackship/replies/page/3/?output_format=md) [4](https://wordpress.org/support/users/trackship/replies/page/4/?output_format=md) [5](https://wordpress.org/support/users/trackship/replies/page/5/?output_format=md) [→](https://wordpress.org/support/users/trackship/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[TrackShip for WooCommerce] Trackship Woocommerce Germanized Fail](https://wordpress.org/support/topic/trackship-woocommerce-germanized-fail/) * Plugin Author [TrackShip](https://wordpress.org/support/users/trackship/) * (@trackship) * [1 year, 2 months ago](https://wordpress.org/support/topic/trackship-woocommerce-germanized-fail/#post-18395295) * Hi [@dtakriti](https://wordpress.org/support/users/dtakriti/) , * Please get in touch with [TrackShip support](https://my.trackship.com/?support=1) through the support chat so we can locate your account and provide better assistance. * Best Regards * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[TrackShip for WooCommerce] TrackShip cannot be translated using locotranslate](https://wordpress.org/support/topic/trackship-cannot-be-translated-using-locotranslate/) * Plugin Author [TrackShip](https://wordpress.org/support/users/trackship/) * (@trackship) * [1 year, 3 months ago](https://wordpress.org/support/topic/trackship-cannot-be-translated-using-locotranslate/#post-18318265) * Hi [@kampot888](https://wordpress.org/support/users/kampot888/) , * We will include the translation for the text you mentioned in the next TrackShip for WooCommerce update. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[TrackShip for WooCommerce] China EMS (ePacket) for TrackShip](https://wordpress.org/support/topic/china-ems-epacket-for-trackship/) * Plugin Author [TrackShip](https://wordpress.org/support/users/trackship/) * (@trackship) * [1 year, 3 months ago](https://wordpress.org/support/topic/china-ems-epacket-for-trackship/#post-18318242) * Hi there, * We already support **ePacket** To use this carrier, you just need to enable it in your settings. * We’ve recorded a quick video to guide you through the process—please watch this [recording](https://www.loom.com/share/460f0fd9706347db8012b3bb71c8af29). Let us know if you need any further assistance! * Thanks, * Brijesh * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[TrackShip for WooCommerce] TrackShip for WooCommerce + Locotranslate](https://wordpress.org/support/topic/trackship-for-woocommerce-locotranslate/) * Plugin Author [TrackShip](https://wordpress.org/support/users/trackship/) * (@trackship) * [1 year, 4 months ago](https://wordpress.org/support/topic/trackship-for-woocommerce-locotranslate/#post-18272369) * Hi there, * Please get in touch with [TrackShip support](https://my.trackship.com/?support=1) through the support chat so we can locate your account and provide better assistance. * Best Regards * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[TrackShip for WooCommerce] Supported plugins](https://wordpress.org/support/topic/supported-plugins/) * Plugin Author [TrackShip](https://wordpress.org/support/users/trackship/) * (@trackship) * [1 year, 5 months ago](https://wordpress.org/support/topic/supported-plugins/#post-18247219) * Hi there, * Yes, a separate tracking plugin is needed, as TrackShip only functions after the order is shipped. It takes tracking information from the order that is added via plugins like Advanced Shipment Tracking, YITH, or others. * Which shipment tracking plugin are you currently using? * Please get in touch with TrackShip support through the [support chat](https://my.trackship.com/?support=1) so we can locate your account and provide better assistance. * Best Regards * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[TrackShip for WooCommerce] AST](https://wordpress.org/support/topic/ast/) * Plugin Author [TrackShip](https://wordpress.org/support/users/trackship/) * (@trackship) * [3 years, 2 months ago](https://wordpress.org/support/topic/ast/#post-16605531) * Since you ignore the fact that this review is for a different plugin and not about our plugin, and you do not remove it, we will continue trying to ask the user to reply. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[TrackShip for WooCommerce] AST](https://wordpress.org/support/topic/ast/) * Plugin Author [TrackShip](https://wordpress.org/support/users/trackship/) * (@trackship) * [3 years, 2 months ago](https://wordpress.org/support/topic/ast/#post-16605426) * [@kaulean](https://wordpress.org/support/users/kaulean/) – please advice, you left a review about a different plugin on our plugin, we are not AST, we are TrackShip * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[TrackShip for WooCommerce] AST](https://wordpress.org/support/topic/ast/) * Plugin Author [TrackShip](https://wordpress.org/support/users/trackship/) * (@trackship) * [3 years, 3 months ago](https://wordpress.org/support/topic/ast/#post-16516857) * [@kaulean](https://wordpress.org/support/users/kaulean/) – please reply * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[TrackShip for WooCommerce] Emails related to shipment statuses are not being sent](https://wordpress.org/support/topic/emails-related-to-shipment-statuses-are-not-being-sent/) * Plugin Author [TrackShip](https://wordpress.org/support/users/trackship/) * (@trackship) * [3 years, 3 months ago](https://wordpress.org/support/topic/emails-related-to-shipment-statuses-are-not-being-sent/#post-16512326) * ok, so email should work. However, if you encounter any problems, you can always reach out to [TrackShip](https://my.trackship.com/) for further assistance * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[TrackShip for WooCommerce] Emails related to shipment statuses are not being sent](https://wordpress.org/support/topic/emails-related-to-shipment-statuses-are-not-being-sent/) * Plugin Author [TrackShip](https://wordpress.org/support/users/trackship/) * (@trackship) * [3 years, 3 months ago](https://wordpress.org/support/topic/emails-related-to-shipment-statuses-are-not-being-sent/#post-16508254) * Hi [@mladja11](https://wordpress.org/support/users/mladja11/), * All the shipment emails are send from your store like order status(processing/ completed) email. * To ensure that these emails are being sent correctly, kindly confirm that you have set up cronjobs and that wp-cron.php is running smoothly from your server. If not, please refer to this [guide](https://developer.wordpress.org/plugins/cron/hooking-wp-cron-into-the-system-task-scheduler/) for assistance in setting up cronjobs. * For prompt assistance, we recommend contacting [TrackShip](https://my.trackship.com/) through your account. * Thanks * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[TrackShip for WooCommerce] AST](https://wordpress.org/support/topic/ast/) * Plugin Author [TrackShip](https://wordpress.org/support/users/trackship/) * (@trackship) * [3 years, 3 months ago](https://wordpress.org/support/topic/ast/#post-16489875) * Hi, I think you’re confusing our plugin with your shipment tracking plugin (AST), TrackShip does not have the functionality to add tracking info to orders, we get the tracking info that you add with the shipment tracking plugin when you fulfill (ship) your orders * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[TrackShip for WooCommerce] Stop Plugin From Entering Data into the Order Notes](https://wordpress.org/support/topic/stop-plugin-from-entering-data-into-the-order-notes/) * Plugin Author [TrackShip](https://wordpress.org/support/users/trackship/) * (@trackship) * [3 years, 4 months ago](https://wordpress.org/support/topic/stop-plugin-from-entering-data-into-the-order-notes/#post-16431877) * Hi, the version willbe released soon, it will work for the future and not for old orders. We do not have a way to delete the notes from old orders. * Thanks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[TrackShip for WooCommerce] Stop Plugin From Entering Data into the Order Notes](https://wordpress.org/support/topic/stop-plugin-from-entering-data-into-the-order-notes/) * Plugin Author [TrackShip](https://wordpress.org/support/users/trackship/) * (@trackship) * [3 years, 4 months ago](https://wordpress.org/support/topic/stop-plugin-from-entering-data-into-the-order-notes/#post-16420025) * Hi [@joyryde](https://wordpress.org/support/users/joyryde/) – You can find this option in the General settings, also it will work for future shipment status notes and will not delete the old order notes. * I checked your screenshot and I understand your scenario better. We will also remove the SMS order notes for the next version since this info is anyway available in the logs. We will release the new version in the next couple of days. * Thanks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[TrackShip for WooCommerce] Stop Plugin From Entering Data into the Order Notes](https://wordpress.org/support/topic/stop-plugin-from-entering-data-into-the-order-notes/) * Plugin Author [TrackShip](https://wordpress.org/support/users/trackship/) * (@trackship) * [3 years, 4 months ago](https://wordpress.org/support/topic/stop-plugin-from-entering-data-into-the-order-notes/#post-16418136) * Yes, that option was added in the latest version of TrackShip for WooCommerce, from this cersion, by defaut we will not print the shipment status updates in order notes and you can enable it for adding the shipment status updates to the order notes * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[TrackShip for WooCommerce] Fatal errors](https://wordpress.org/support/topic/fatal-errors-82/) * Plugin Author [TrackShip](https://wordpress.org/support/users/trackship/) * (@trackship) * [3 years, 4 months ago](https://wordpress.org/support/topic/fatal-errors-82/#post-16414525) * Please contact TrackShip support from your TrackShip account. 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