Title: Tobyella's Replies | WordPress.org

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# Tobyella

  [  ](https://wordpress.org/support/users/tobyella/)

 *   [Profile](https://wordpress.org/support/users/tobyella/)
 *   [Topics Started](https://wordpress.org/support/users/tobyella/topics/)
 *   [Replies Created](https://wordpress.org/support/users/tobyella/replies/)
 *   [Reviews Written](https://wordpress.org/support/users/tobyella/reviews/)
 *   [Topics Replied To](https://wordpress.org/support/users/tobyella/replied-to/)
 *   [Engagements](https://wordpress.org/support/users/tobyella/engagements/)
 *   [Favorites](https://wordpress.org/support/users/tobyella/favorites/)

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## Forum Replies Created

Viewing 2 replies - 1 through 2 (of 2 total)

 *   Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/)
   
   In reply to: [Plug-in problem](https://wordpress.org/support/topic/plug-in-problem-8/)
 *  Thread Starter [Tobyella](https://wordpress.org/support/users/tobyella/)
 * (@tobyella)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/plug-in-problem-8/#post-4518604)
 * I was still having problems installing even when unzipped, so I’ve tried another
   theme instead.
 *   Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/)
   
   In reply to: [Plug-in problem](https://wordpress.org/support/topic/plug-in-problem-8/)
 *  Thread Starter [Tobyella](https://wordpress.org/support/users/tobyella/)
 * (@tobyella)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/plug-in-problem-8/#post-4518551)
 * Hi Jose,
 * Thank you for getting back to me. I have found the zip file but it just won’t
   extract. Every time I try, a box shows:
 * “Do you want to copy this folder without encryption?
 * A problem is preventing this folder from being encrypted.
 * virtue_toolkit
    Type: File folder
 * Yes Skip Cancel”
 * Whatever I do, I cannot extract it. I’ve tried lots of times to try and transfer
   the file with Filezilla but it just won’t extract and install.
 * Any ideas would be appreciated.
 * I’m a bit rusty with using WordPress as my last site was a couple of years ago.
 * Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)