Forum Replies Created

Viewing 15 replies - 1 through 15 (of 65 total)
  • Plugin Author Tinify

    (@tinify)

    Hi Yannis,

    Thanks for your message!

    Unfortunately, it’s not possible to remove the transparency of your images with the plugin. The plugin can only assist with compressing and resizing the images.

    It currently does not offer the feature of converting images to a different format. We’ve added this suggestion to our list of possible improvements.

    Sorry, we couldn’t be of more help!

    Plugin Author Tinify

    (@tinify)

    Hi there,

    We’d be happy to answer your questions.

    How many images will be compressed soon after I install a free version of plugin?
    When you install the plugin on your website, you have to register for a TinyPNG API account. This will automatically give you 500 free compressions per month. If your WordPress setup generates 5 sizes per image, this means that you can optimize 100 images on the free account.

    Keep in mind that when you install the plugin, it will automatically compress newly uploaded images. If this is not what you want, you can change the configuration in the settings.

    What about the other images. Is it possible to compress the next part of them after a month, the next part – after 2 months, etc.?
    It’s possible to optimize the existing images in different months. For this, you will have to manually select which images you would like to optimize. Here are two methods in doing so:
    1. Go to your Media Library. Use the list view and select the images that you want to compress by checking the checkboxes. From the Bulk Action drop drown menu on the top, select Bulk Optimization, and click apply. 
    2. Go to your Media Library. Be sure to have the list-view activated. You will see a compress button on the right of each image. Clicking this button will compress the image.

    If I decide to take a paid version, how much will I pay for compressing all 1000 (5000) images.
    The WordPress plugin makes use of the developer API service. You can read more about the pricing at https://tinypng.com/developers#pricing.
    If you are making 5000 compressions per month, the cost will be $40.50USD (including 500 free compressions)

    And is this one-time fee or a monthly fee?
    This will be a one-time fee. The plugin will only compress images that have not been compressed with the plugin before. Next to this, the original image will be replaced with the optimized result. Therefore you do not have to optimize the images again.

    Hope this answers your question. If you need any assistance with setting up, feel free to send us a message at support@tinify.com.

    Plugin Author Tinify

    (@tinify)

    Hi there,

    WordPress added a feature in 5.3 that automatically creates a “-scaled” version of your images when they have a width or height larger than 2560 pixels. For such images WordPress will serve the scaled version instead of when it needs to show the original, it will not use the actual original image. This scaled version will be compressed by the plugin if you enable the original to be compressed.

    If you want the original image to be compressed instead of the scaled version, you can disable the scaled image creation by WordPress and have the resizing being done by the plugin. This way you will not have both an optimized scaled version and an unoptimized original version on the server. See for example https://darkog.com/blog/how-to-disable-wordpress-5-3-image-downscaling-feature on how to disable the creation of a -scaled version.

    Hope to have answered your question

    Plugin Author Tinify

    (@tinify)

    Hi there,

    We are not able to reproduce the issue using the 5.6.2 version of WordPress. Do you have other plugins installed? If so could you please disable other plugins and see if that fixed the issue (there might be a conflict between your different plugins)? Are you using the latest version of the TinyPNG plugin?

    In any case can you please send us an email to support@tinify.com and a developer will assist you further.

    Thanks!

    Plugin Author Tinify

    (@tinify)

    Hi there,

    Thanks for reaching out!

    The compression engine tries to find the optimal compression the first time you optimize an image. It is possible to compress an image again with TinyPNG, often further decreasing the file size. However, doing this usually degrades the quality of the image. Some images may not degrade as much as others, but there will always be differences. Therefore we recommend only optimizing an image once. 

    The Web Pro subscription is only for the web interface at tinypng.com. The WordPress plugin makes use of the Developer API service and has a different billing. It has a pay-per-compression billing, you can read more about it at https://tinypng.com/developers#pricing. You can upgrade the WordPress plugin at the account dashboard at https://tinify.com/dashboard/api.

    If you have no use of the pro subscription, feel free to send us a message at support@tinify.com.

    Hope to have answered your question!

    Plugin Author Tinify

    (@tinify)

    Hi there,

    The WordPress plugin makes use of the Developer API service. It has a pay-per-compressing billing, the pricing is explained at https://tinypng.com/developers#pricing.

    To remove the 500 compression limit, you can go to your account dashboard at https://tinify.com/dashboard/api and upgrade from the free account to the paid version. The pricing for this is also explained further down on that page.

    Please send us an email at support@tinify.com if you have purchased the wrong product. We’d be happy to look into this.

    Hope this helps!

    Plugin Author Tinify

    (@tinify)

    Hi again,

    Thanks for the additional information. We’ve looked further into this issue and it turns out that the WP offload plugin has changed its way of functioning since WordPress 5.3. Unfortunately, this change caused the TinyPNG plugin to not be compatible anymore.

    Sorry I could not be of more help.

    Please let me know if you have any additional questions.

    Plugin Author Tinify

    (@tinify)

    Hi there,

    Sorry to hear that you are having issues signing up for the service. We’d be happy to assist you with the process.

    Would it be possible for you to send us a message at support@tinypng.com and let us know which email address you want to use?

    Looking forward to hearing from you!

    Plugin Author Tinify

    (@tinify)

    Hi there,

    Sorry to hear that you are having issues with the plugin. This error message can appear for different reasons, for example, if outgoing connections are blocked if there is a network problem or similar issues.

    If this happens with some of the images and not all of them, it can be that the compression engine sometimes just needs a bit more time to process some of the images (e.g. a large image size). Have you tried setting a higher maximum execution time?
    You can increase the maximum execution time in your php.ini file. This is not a WordPress core file. If you are not sure how to make these changes, or if you are on shared hosting that prevents you from making them yourself – I would suggest contacting your hosting provider and ask them to increase your maximum execution time.

    An example of these changes can be found here: https://thimpress.com/knowledge-base/how-to-increase-maximum-execution-time-for-wordpress-site/

    I hope this helps!

    Plugin Author Tinify

    (@tinify)

    Hi there,

    Thanks for reaching out. We’d be happy to look into this. Would it be possible for you to send us an email at support@tinypng.com?

    It will help us if you can share some more information on the problem:
    – With the main image, do you refer to the “original size”?
    – Can you send us a screenshot of what you see if you click on “details” in the compression column in Media Library?
    – Can you share an example of an original image and the “compressed” version?

    Hope to hear from you soon!

    Plugin Author Tinify

    (@tinify)

    Hi Kevin,

    Thanks for reaching out. We’d be happy to look into this. Would it be possible for you to send us an email at support@tinypng.com?

    It will help us if you can share some more information:
    – a screenshot of what you see if you click on “details” in the compression column in Media Library
    – an original image and the “compressed” version

    Hope to hear from you soon!

    Plugin Author Tinify

    (@tinify)

    Glad to hear that the issue is solved!

    Have a great day!

    Plugin Author Tinify

    (@tinify)

    Hi there,

    Tara from eastvillageagency.com has contacted us yesterday reporting this issue. Did she forward you the response we’ve sent her? If not then please send us an email to support@tinypng.com and we’ll assist you further.

    Plugin Author Tinify

    (@tinify)

    Hi there,

    Thank you for your kind words!

    We’re happy to hear that you enjoy using the plugin
    Please feel free to drop us a line in case you have any questions or suggestions.

    Have a great day!

    Team TinyPNG and George the panda

    Plugin Author Tinify

    (@tinify)

    Hi there,

    We’re glad to hear that you are happy with the plugin.

    If you have any feedback or suggestions, feel free to send us a message at support@tinypng.com. George the panda couldn’t be happier.

    Have a great day!

Viewing 15 replies - 1 through 15 (of 65 total)