Title: Thomas Vu's Replies | WordPress.org

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# Thomas Vu

  [  ](https://wordpress.org/support/users/thomasvu/)

 *   [Profile](https://wordpress.org/support/users/thomasvu/)
 *   [Topics Started](https://wordpress.org/support/users/thomasvu/topics/)
 *   [Replies Created](https://wordpress.org/support/users/thomasvu/replies/)
 *   [Reviews Written](https://wordpress.org/support/users/thomasvu/reviews/)
 *   [Topics Replied To](https://wordpress.org/support/users/thomasvu/replied-to/)
 *   [Engagements](https://wordpress.org/support/users/thomasvu/engagements/)
 *   [Favorites](https://wordpress.org/support/users/thomasvu/favorites/)

 Search replies:

## Forum Replies Created

Viewing 13 replies - 1 through 13 (of 13 total)

 *   Forum: [Reviews](https://wordpress.org/support/forum/reviews/)
    In reply to:
   [[Google for WooCommerce] Barely usable, so many inexplicable errors](https://wordpress.org/support/topic/barely-usable-so-many-inexplicable-errors/)
 *  [Thomas Vu](https://wordpress.org/support/users/thomasvu/)
 * (@thomasvu)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/barely-usable-so-many-inexplicable-errors/#post-17965139)
 * Hi there,
   Thank you for reaching out to us here on our forum for the [Google for WooCommerce](https://wordpress.org/plugins/google-listings-and-ads/)
   extension!
 * I understand that you’re going through some errors. We’d be happy to help you
   figure out each one of them. Could you provide us with some information to help
   us troubleshoot this together?
    1. I see that you’re stuck in the process of setting up your Google Ads account(
       after previously managing to have an account created and suspended) somewhere.
       Would you be able to provide a screenshot so we can get a visual depiction of
       this? You can use a tool like [https://snipboard.io/](https://snipboard.io/)
       to easily share screenshots with us.
       **Note: **If there is any personal information
       on the screenshot, please redact that information before posting as this is 
       a public forum.
    2. It sounds like you might be having some trouble with the verification process
       for entering a phone number— is that correct? If that’s the case, then we recommend
       checking these items:
    3.  - **Check for any blocks or filters on your phone:** Sometimes, SMS messages
          from services like Google can be blocked or filtered as spam by your mobile
          carrier or by your phone’s settings. It’s worth checking if there’s any such
          filter in place and, if possible, temporarily disabling it to see if that
          resolves the issue.
           
        - **Ensure the phone numbers are eligible for verification:** Google might 
          have specific requirements for the types of phone numbers that can be used
          for verification. For example, VOIP numbers or numbers from certain carriers
          may not be eligible. Make sure the numbers you’re using meet Google’s criteria
          for verification.
           
        - **Contact Google Support:** Since the issue persists across different devices
          and numbers, there might be a problem on Google’s end or with your account
          specifically. Contacting [Google Support](https://support.google.com/business/?hl=en#topic=4596754)
          can provide you with more direct assistance.
 * We look forward to hearing from you with additional clarification so we can better
   troubleshoot this issue together! 🙂
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[WooCommerce] Switzerland VAT : Not woking](https://wordpress.org/support/topic/switzerland-vat-not-woking/)
 *  [Thomas Vu](https://wordpress.org/support/users/thomasvu/)
 * (@thomasvu)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/switzerland-vat-not-woking/#post-17941930)
 * Hey there!
 * > yes. the screen you asked is already inside the pCloud files, here is the direct
   > link : [https://u.pcloud.link/publink/show?code=XZUcSx0Z4hTLvNGM90h77iVKu4wstYhpCAkX](https://u.pcloud.link/publink/show?code=XZUcSx0Z4hTLvNGM90h77iVKu4wstYhpCAkX)
 * Thank you for sending the direct link to the image in the pCloud files. After
   looking again, I do notice that the file was in the pCloud folder. It must be
   a long day for me—sorry about the confusion there!
 * > For the countries, yes because we dont sell to ALL countries as you can see
   > here : [https://u.pcloud.link/publink/show?code=XZfoSx0Zau5NGSGkrnXDIRGpF3yXVjfriNQk](https://u.pcloud.link/publink/show?code=XZfoSx0Zau5NGSGkrnXDIRGpF3yXVjfriNQk)
 * I also understand that custom code hasn’t been added to your theme or store in
   any way, and that you are restricting countries using the “Sell to Specific Countries”
   feature. I also see from your screenshot that you have the “Default Customer 
   Location” set to the Shop Country / Region which should quell any issues that
   might have been coming from MaxMind Geolocation.
 * I’m attempting to replicate the issue on my site, but I haven’t been able to 
   yet. That said, I noticed that you are using the [classic_checkout] shortcode
   on the checkout page. Can you please try converting the checkout to use the new
   checkout blocks to see if that helps?
 * Documentation for reference: [https://woocommerce.com/document/woocommerce-store-editing/customizing-cart-and-checkout/#replacing-the-cart-and-checkout-shortcodes](https://woocommerce.com/document/woocommerce-store-editing/customizing-cart-and-checkout/#replacing-the-cart-and-checkout-shortcodes)
 * If that doesn’t help, it could be possible that there’s some lingering tax values
   in the `wp_woocommerce_tax_rates` table in the database that isn’t being cleared
   or overwritten. I recommend checking there to see if there’s any additional information
   you can gather.
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[WooCommerce] Switzerland VAT : Not woking](https://wordpress.org/support/topic/switzerland-vat-not-woking/)
 *  [Thomas Vu](https://wordpress.org/support/users/thomasvu/)
 * (@thomasvu)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/switzerland-vat-not-woking/#post-17941778)
 * Hi there,
   Thank you for your response and reiterating that your screenshots and
   System Status Report can be found in the UpCloud folder you’ve previously provided.
   Our intention wasn’t to ask for something that was already requested, so we apologize
   if there is a misunderstanding here.
 * My colleague was asking for screenshots of the _parent product_ showing the tax
   class, but only 2 of 9 of the files shared in that folder are of product screenshots(
   [Capture d’écran 2024-08-06 à 12.54.09.png](https://d.pr/i/sQXpAR) and [Capture d’écran 2024-08-06 à 12.54.16.png](https://d.pr/i/aY6nat))
   and those ones only contain the information for the _child variations_ of the
   parent product.
 * Here’s an [example](https://d.pr/i/eITIkQ) of the information in the _parent 
   variable product_ we seek: [https://d.pr/i/eITIkQ](https://d.pr/i/eITIkQ)
 * **So, if you can provide that for us, it would be help us obtain a better understanding
   of this tax situation. Please let us know if we happened to miss this screenshot
   you provided somewhere.**
 * > But for France it was already working… so yes it work again.
   > I’ve added nothing
   > more than 5,5% VAT for FR in standard rateIf i choose Switzerland in checkout
   > it still 5,5% VAT, any other country are no VAT.
 * That said, I wanted to let you know that I tested this myself on a clean site
   but didn’t experience the same issue. You can see this video for reference: [https://d.pr/v/EOYvm9](https://d.pr/v/EOYvm9)
   
   In the video, you’ll notice that I go from US (0% VAT) to France (5.5% VAT) to
   Switzerland (0% VAT) and show my tax settings which has a standard rate of 5.5%
   for France and 0% for Switzerland.
 * To get a better understanding of the issue, I went onto your site to investigate
   and was able to replicate the issue when switching from France to Switzerland
   and checking other countries as well: [https://d.pr/v/T208xh](https://d.pr/v/T208xh)
 * However, something peculiar I noticed is that the number of available regions
   to place an order is limited (there’s no option for the USA). **Can you please
   let us know how that is being achieved?**
 * If custom code is being applied, then that could be related to the issue at hand.
 * We look forward to hearing from you soon!
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Google for WooCommerce] Disconnect WordPress Link To Plugin](https://wordpress.org/support/topic/disconnect-wordpress-link-to-plugin/)
 *  [Thomas Vu](https://wordpress.org/support/users/thomasvu/)
 * (@thomasvu)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/disconnect-wordpress-link-to-plugin/#post-17936799)
 * Hi there,
   I’m doing well, and I hope you’re doing well too! 🙂 I understand that
   you set up Google for WooCommerce using a different email account during the 
   onboarding process and it is causing some issues.
    1. Can you go into further detail about the complication you’re having with using
       a different email address for the WordPress.com connection and the Google Merchant
       Center connection? 
       For your reference, I tried to set this up myself but had
       no problem using separate accounts, so any screenshots or additional details
       you can provide would be super helpful!Screenshot for reference: [https://d.pr/i/bp42n3](https://d.pr/i/bp42n3)
    2. In order to disconnect your store from Google and restart the process, you should
       log in to the admin page of your website and navigate to this page (replace 
       the domain with your actual site): [https://yoursite.com/wp-admin/admin.php?page=connection-test-admin-page](https://yoursite.com/wp-admin/admin.php?page=connection-test-admin-page)
       
       From there, you will be able to manually disconnect the site from Google using
       the “Disconnect Google Account” button.Screenshot for reference: [https://d.pr/i/sHEiwQ](https://d.pr/i/sHEiwQ)
 * **Note:** Google Listings & Ads uses Jetpack services to initiate the connection
   to WordPress.com; the Jetpack plugin is **not** required.
 * See our documentation for reference: [https://woocommerce.com/document/google-listings-and-ads/](https://woocommerce.com/document/google-listings-and-ads/)
   
   I hope this helps! Let us know if you have further questions or concerns 🙂
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Google for WooCommerce] Submit shipping costs and availability date with feed](https://wordpress.org/support/topic/submit-shipping-costs-and-availability-date-with-feed/)
 *  [Thomas Vu](https://wordpress.org/support/users/thomasvu/)
 * (@thomasvu)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/submit-shipping-costs-and-availability-date-with-feed/#post-17934974)
 * Hey there,
   I understand that you’d like to make it so that shipping information
   is automatically transferred from WooCommerce into Google Merchant Center, and
   that you had done this previously but the information has disappeared in your
   settings now — is that correct?
 * It should be possible to view and change this setting by going to** Marketing
   > Google For WooCommerce** then under **Programs**, click **“Edit”. **See this
   video for reference: [https://d.pr/v/2ttZOK](https://d.pr/v/2ttZOK)
 * Documentation for reference: [https://woocommerce.com/document/google-for-woocommerce/get-started/setup-and-configuration/#shipping-information](https://woocommerce.com/document/google-for-woocommerce/get-started/setup-and-configuration/#shipping-information)
 * I hope this helps! Feel free to let us know if you have additional questions 
   or concerns. 🙂
 *   Forum: [Themes and Templates](https://wordpress.org/support/forum/themes-and-templates/)
   
   In reply to: [[Luminance] Thumbnail images no longer align with text on homepage](https://wordpress.org/support/topic/thumbnail-images-no-longer-align-with-text-on-homepage/)
 *  [Thomas Vu](https://wordpress.org/support/users/thomasvu/)
 * (@thomasvu)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/thumbnail-images-no-longer-align-with-text-on-homepage/#post-17934846)
 * Hey there,
   I checked out the site [http://kwisdom.online](http://kwisdom.online)
   and see what you reference where the featured image icons are out of alignment
   with the rest of the row.
 * It looks like the block setting might have been modified as I see that the `.
   wp-block-post-featured-image img` class being used on those featured images in
   your homepage have the following CSS:
 *     ```wp-block-code
       .wp-block-post-featured-image img {  vertical-align: bottom;}
       ```
   
 * This seems to be overriding the default CSS styles from your theme, which sets
   the `vertical-align` to the `top` value.
 *     ```wp-block-code
       :root :where(.wp-block-post-featured-image.wp-block-post-featured-image img) {    vertical-align: top;    width: auto;}
       ```
   
 * **So, I recommend using the “Reset Styles” feature to reset any custom styles
   that might have been applied onto your image blocks or other ones that could 
   be contributing to the issue. **
   Documentation for reference: [https://wordpress.com/support/using-styles/#reset-all-styles](https://wordpress.com/support/using-styles/#reset-all-styles)
 * Otherwise, you could also consider adding Additional CSS to remedy this instead
   of resetting styles. The code would like a little something like this:
 *     ```wp-block-code
       .wp-block-post-featured-image img {  vertical-align: top !important;}
       ```
   
 * If you’re interested in going that route, you may need to [upgrade your plan](https://wordpress.com/support/manage-purchases/upgrade-your-plan/)
   to access that feature. You can see a feature comparison of our different plans
   here: [https://wordpress.com/pricing/](https://wordpress.com/pricing/)
 * I hope this helps. Let us know if you have further questions or concerns! 🙂
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Action Scheduler] Database connection issues](https://wordpress.org/support/topic/database-connection-issues-3/)
 *  [Thomas Vu](https://wordpress.org/support/users/thomasvu/)
 * (@thomasvu)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/database-connection-issues-3/#post-17934796)
 * Hey there,
   I understand that you installed the [Action Scheduler](https://wordpress.org/plugins/action-scheduler/)
   extension on your client’s site to manage and help increase the number of processes
   that can occur, by increasing batch size, number of queue, etc. To begin support,
   I’d like to clarify some information:1. From my understanding, it seems like 
   the issue doesn’t persist when the [Action Scheduler](https://wordpress.org/plugins/action-scheduler/)
   plugin is disabled — is that correct?
 * 2. Can you please go in more detail about how exactly you are implementing this
   with the Action Scheduler? Including screenshots using a tool like [Snipboard.io](https://snipboard.io/)
   would be super helpful to clarify our understanding of the matter.
 * 3. Based on my understanding, it seems like you might be using the [WP-CLI](https://actionscheduler.org/wp-cli/)
   to for processing certain actions and you want to know if that can be done with
   just WooCommerce core (which includes the Action Scheduler), rather than needing
   this standalone Action Scheduler plugin — is that correct?
   If that’s the case,
   then you should be able to perform the same commands. I recommend testing this
   out for yourself on a test site and letting us know if you come across any issues.
   I hope this helps guide you in the right direction. If you have additional questions
   or information, please feel free to share them with us. 🙂
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Google for WooCommerce] Testing the feed](https://wordpress.org/support/topic/testing-the-feed/)
 *  [Thomas Vu](https://wordpress.org/support/users/thomasvu/)
 * (@thomasvu)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/testing-the-feed/#post-17934056)
 * Hi there,
   Thank you for contacting us here. I understand that you want to only
   sent certain products to the Google Product feed — is that correct?Once you set
   up Google for WooCommerce, all products in your WooCommerce store are automatically
   added to your Product Feed, and set to **Sync and show**. You can change the 
   channel visibility of your products at any time, and your product feed will sync
   automatically within 1-2 days.
 * So you can set products you don’t want to be in the Product Feed to the **Don’t
   Sync and Show** status.
   Check out our documentation here for reference: [https://woocommerce.com/document/google-for-woocommerce/get-started/product-feed-information-and-free-listings/#channel-visibility](https://woocommerce.com/document/google-for-woocommerce/get-started/product-feed-information-and-free-listings/#channel-visibility)
   I hope that helps! Let us know if you have additional questions or concerns 🙂
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[Google for WooCommerce] Preemptive item disapproval enabled for policy or data violation: inaccurate ava](https://wordpress.org/support/topic/preemptive-item-disapproval-enabled-for-policy-or-data-violation-inaccurate-ava/)
 *  [Thomas Vu](https://wordpress.org/support/users/thomasvu/)
 * (@thomasvu)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/preemptive-item-disapproval-enabled-for-policy-or-data-violation-inaccurate-ava/page/2/#post-17498276)
 * Hi there,
 * > I don’t need troubleshooting help since I took the nuclear option of destroying
   > everything to rebuild it, which is working
 * Thank you for confirming that you no longer need troubleshooting help on this
   inquiry as you started everything over and everything is working now.
 * > This one isn’t a feature request, it’s a “hey you guys didn’t really think 
   > this through” point to let you know to take some steps to fix the plugin so
   > other people don’t run into this issue and can simply update things the proper
   > way rather than blowing everything up.
 * I understand that you have some suggestions for the developers to consider for
   the extension. If you feel that it’s more of a bug that the devs should be aware
   of and fix rather than a feature request, you can submit the issue as a bug as
   well. Either way, the input would be more than welcome, so feel free to give 
   it a try.
 * **Link for reference:** [https://github.com/woocommerce/google-listings-and-ads/issues/new/choose](https://github.com/woocommerce/google-listings-and-ads/issues/new/choose)
 * The awesome thing about submitting a request on GitHub is that you’ll be actively
   contributing to the open-source community with your ideas, and others who have
   the same concern can bump up the issue and make it more likely to be seen and
   resolved by the developers!
 * > And again, any sort of actual warning ahead of being banned by Google would
   > have been ideal since the plugin obviously knows things weren’t syncing via
   > the API feed.
 * Additionally, if you received a warning or account suspension from Google, you
   [might’ve received some emails](https://woo.com/document/google-listings-and-ads/faqs/#section-30).
   I would recommend reaching out to [Google](https://support.google.com/merchants/answer/2948694?hl=en)
   to confirm if you were supposed to receive any emails.
 * Learn more about account-level enforcement for policy violations [here](https://href.li/?https://support.google.com/merchants/answer/2948694?hl=en).
 * Please let us know if you have any additional questions or information to share!
   We’re always happy to help.
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] allowedTitleHtml to allow bold and strong](https://wordpress.org/support/topic/allowedtitlehtml-to-include-and-s/)
 *  [Thomas Vu](https://wordpress.org/support/users/thomasvu/)
 * (@thomasvu)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/allowedtitlehtml-to-include-and-s/#post-17403569)
 * Hey there!
 * > Is there a better way for me to allow the use of bold tags <b> and <strong>
   > in the newsletter body headlines? The only way I got it working is by editing
   > the PostTransformerContentsExtractor.php file like this:
 * I understand that you want to add certain HTML tags like bold and strong to the
   headings you create in the content body of your email newsletters, is that correct?
 * You should be able to add these custom HTML tags manually by editing the source
   code for the created content block in your email. Screenshots below for reference:
    - [https://d.pr/i/yJKv8a](https://d.pr/i/yJKv8a)
    - [https://d.pr/i/8hiLPJ](https://d.pr/i/8hiLPJ)
 * I hope this helps! Feel free to share any additional information if you’re still
   having trouble with your concerns. We’re always happy to help! 🙂
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] Preview missing from new layout](https://wordpress.org/support/topic/preview-missing-from-new-layout/)
 *  [Thomas Vu](https://wordpress.org/support/users/thomasvu/)
 * (@thomasvu)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/preview-missing-from-new-layout/#post-17391924)
 * Ah, I should have provided you with some instructions for sending us a screenshot–
   my apologies!
 * You can use a service like [snipboard.io](https://snipboard.io/) to easily upload
   a screenshot and then share it with us. They have instructions for how to create
   the screenshot on their site, and once it’s uploaded you can just send us the
   URL to the screenshot that [snipboard.io](https://snipboard.io/) will generate
   for you.
 * Please also make sure to redact any personally identifying information in these
   screenshots if there are any!
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] Preview missing from new layout](https://wordpress.org/support/topic/preview-missing-from-new-layout/)
 *  [Thomas Vu](https://wordpress.org/support/users/thomasvu/)
 * (@thomasvu)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/preview-missing-from-new-layout/#post-17391454)
 * Hey again,
 * Thanks for sharing that feedback with us!
 * If the emails are displayed on the **MailPoet > Emails** page, you should be 
   able to right-click on the **Preview** link and press the **Copy Link Address**
   button, the working preview link that you can send to your customers will be 
   copied to your clipboard – which should take just a couple of clicks.
 * See this screenshot: [https://d.pr/i/4pHr1B](https://d.pr/i/4pHr1B)
 * If the process described above doesn’t work for your specific use case, can you
   let us know exactly what procedure you’re going through? Any screenshots you 
   could share would also be super useful!
 * I hope this helps! 🙂
 *   Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/)
    In
   reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] Preview missing from new layout](https://wordpress.org/support/topic/preview-missing-from-new-layout/)
 *  [Thomas Vu](https://wordpress.org/support/users/thomasvu/)
 * (@thomasvu)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/preview-missing-from-new-layout/#post-17387852)
 * Hey there!
 * If you’re trying to send your customers a preview of an email, you can still 
   do this by opening the preview page popup and then choosing to open the preview“
   in a new tab.” Screenshot below for reference.
 * [https://d.pr/i/HJsXE0](https://d.pr/i/HJsXE0)
 * Once you’ve opened up the preview in a new tab, you should be able to copy that
   link from your browser and then share it manually with the customers as you are
   mentioning.
 * I hope this helps, but let us know if you’re still having issues! 🙂

Viewing 13 replies - 1 through 13 (of 13 total)