Forum Replies Created

Viewing 15 replies - 1 through 15 (of 256 total)
  • Theme Author ThemeGrill

    (@themegrill)

    Please use our support ticket page as we cannot support paid users here.

    Thanks.

    Theme Author ThemeGrill

    (@themegrill)

    Please use our contact page as we cannot support paid users here.

    Thanks.

    Theme Author ThemeGrill

    (@themegrill)

    Hi @snycha-1,

    Well, the theme does not do anything of that sort – sending emails. There is no feature/function or code within the theme that does this in anyway.

    Everest form is a contact form plugin which is installed and activated if you are installing any of our demo via ThemeGrill Demo Importer plugin and also if the demo uses the Everest form. This form is just a contact form and it also does not send out any emails on it’s own.
    The theme and plugin both are hosted here in wordpressdotorg repo, nothing of such sort is added in the code. Anyone can check on it.

    Also, you mentioned some sort of advertising, can you please provide more information on that. The theme uses TGM to recommend few plugins and also recommends our new Gutenberg ready theme which also can be easily removed by just clicking the ‘cross’ button. It does not show after that.

    If you could provide more information to your issue, we would like to check on it and find the exact cause. Also, we request you to recheck on it, once you are clear that it is not a theme doing, we request you to consider your review as well.

    Thanks.
    ThemeGrill

    Theme Author ThemeGrill

    (@themegrill)

    Hi @cchavarria,

    Thanks for reporting this. Yes, looks like there was an issue with version 1.2.3. We have fixed the issue. Please update to the new version 1.2.4 and the issue will be fixed.
    Once again we are sorry for the inconvenience caused.

    Thanks.
    ThemeGrill

    Theme Author ThemeGrill

    (@themegrill)

    Hi Brendanlo,

    We are sorry for the inconvenience caused. If there is any issue regarding the import and we are able to replicate the issue, we will surely look into it for the fix. However, you should know that no theme and plugin are bullet proof and 100% error free. Depending on the different hosting environment conditions there might be issues. It is almost impossible to test on all those environmental. Providing a straight one star review just because our demo importer didn’t work in your hosting is a bit harsh. In fact, you could have contacted us directly with further details on how to replicate the issue and kind of environment you are on, so that our developers can see and replicate it. You seemed to have contacted us via site intercom but a day is not enough to replicate and fix the issue. You should have allowed us some time. If are a developer you should have understood that. Even after your reporting of the issue, if we continue to neglect the issue then your one star rating would have been justifiable.

    Anyway, regarding the issue, we still think this is something related to your host. Also, we haven’t yet been reported for such issue by other users. Few were been reported but that was all because of their hosting limitation, nothing we can do. If you can provide us further detail you can contact us from here https://themegrill.com/contact/
    Maybe a testing site access where we can replicate the issue would be great. We are open for the help.

    If you change your mind, then please consider updating the review.
    Thanks

    • This reply was modified 10 months, 1 week ago by ThemeGrill.
    Forum: Reviews
    In reply to: [Flash] Very Good Theme
    Theme Author ThemeGrill

    (@themegrill)

    Hi @webstreet,

    We are sorry for the bad experience that you had with our support.
    Indeed, we will take the issue that you reported as feedback and we will enhance the slider and slider content area in our version update for better visibility.

    Thanks.
    ThemeGrill

    Forum: Reviews
    In reply to: [Suffice] annoying as hell
    Theme Author ThemeGrill

    (@themegrill)

    Hi @eolet,

    Yes, this theme of ours does track some simple data but it does so remaining within the WordPress Theme review guidelines. Simply, the tracking is only done with user’s concern meaning user is presented with options to allow the tracking or not. If the user decides not to track, then there is no tracking at all.

    If you are just looking to use the theme just like our demo then we can help you. You can try our ThemeGrill Demo importer plugin as well, the theme helps to setup your site just like our demo in just few steps.

    We would really appreciate if you would reconsider to update the rating.

    Thanks.
    Sanjip S. from ThemeGrill

    Hi @mcollina,

    We are actually working on the development of this addon plugin. If you would like to test it, then you can send us email via this page https://themegrill.com/contact/ and we will provide it to you. You can test on it and provide it your feedback. 🙂

    Thanks.
    ThemeGrill

    Theme Author ThemeGrill

    (@themegrill)

    Hi @sandoval71,

    Firstly, we are sorry for the inconvenience caused.

    To install the demo of the free version, actually you don’t need the Pro version at all. There must have been some confusion.
    You just need to install this plugin https://wordpress.org/plugins/themegrill-demo-importer/ and follow the steps mentioned in the plugin screen.
    You can also view our video tutorial here https://www.youtube.com/watch?v=rhiybsv3vUU and follow the steps. The video is for our other theme but as all are our own themes, the process is exactly the same. You will also see that you don’t need to purchase any pro version to install this demo as shown in the video.

    Well, about the important links section. This is allowed as per WordPress.org guidelines. The link is important both to us and users as it contains pro version link, theme docs, support forum links etc.
    About the price of the theme, we think it is the best price for our work that we have put in making this theme.

    Thanks.
    ThemeGrill

    Plugin Author ThemeGrill

    (@themegrill)

    Marking as resolved as we could not replicate and as we did not get more information on this issue form the issue reporter.

    Thanks.
    ThemeGrill

    Plugin Author ThemeGrill

    (@themegrill)

    Hi there,

    Well, we have already tested this and again asked our developers to test this in different conditions and there is no such issue.

    Would you be kind enough to tell the steps on how to create this? Also, sometimes,
    it can be some be due to plugin conflict. So, try deactivating your active plugins one by one and see if this solves the issue.

    If you like you can contact at support@themegrill.com and if you are comfortable you can provide your temporary login access and we will check on it.

    We are looking forward to resolve this and also hope once resolved, you will update the 1 star rating.

    Thanks.
    ThemeGrill

    • This reply was modified 2 years ago by ThemeGrill.
    Theme Author ThemeGrill

    (@themegrill)

    Hi Graftedin,

    Firstly, we are sorry for the inconvenience caused.

    All the themes hosted on WordPress.org were forced to switch from theme options to customizer settings and adhering to that guideline we made the above changes. We were under timeframe to make the switch. We made the transition gracefully for the parent themes, somehow we missed backward compatibility for child theme.

    Moreover even if we have added backward compatibility code we would have removed that by now. The above code changes were made way back around 15 months ago and our 1.0 version was released almost two years back and you are updating the theme now. Well that’s already a red flag.

    Even as per WordPress theme submission guidelines it’s not necessary to support backward compatibility for more than two major WordPress version release for core features.

    Moreover if you are using child theme to make code modification and updating parent theme after almost two years, then it is always recommended to view changelog before making a version update or do it in staging site instead of blindly updating the theme.

    Thanks.
    ThemeGrill

    Theme Author ThemeGrill

    (@themegrill)

    Hi Ross,

    Firstly, thanks for pointing out this issue.

    Thanks to you, we have just released the new version update v1.4.3.
    Please update to this latest version to fix this issue.
    Also, for onetime you will need to clean your Additional CSS removing
    all the repeated custom CSS.

    Thanks.
    ThemeGrill

    Forum: Reviews
    In reply to: [Spacious] Spacious Theme
    Theme Author ThemeGrill

    (@themegrill)

    Hi,

    Yes, currently the demo content is not available for the Spacious free theme.
    We are soon thinking of making it available.

    However, we do provide support for our themes. If you get stuck in using any of the theme feature or setting any section, you can put your query here http://themegrill.com/support-forum/forum/spacious-free/ and our support team will help you out. Also, you can view the instruction page here http://docs.themegrill.com/spacious/ that tells all the steps on how the theme and it’s features can be used.

    The Pro version do come with one click demo importer. You can purchase the pro version here http://themegrill.com/themes/spacious. You can try it, import the demo and show it to your client. If you or your client doesn’t like it then just mail us here http://themegrill.com/contact/ within 14 days of the purchase and we will initiate full refund for your order. (No Questions Asked)

    Hope you can update the rating. 🙂
    Have a nice day!.

    Thanks.
    ThemeGrill

    Theme Author ThemeGrill

    (@themegrill)

    Hi there,

    The theme do support featured image. Though it is not shown everywhere.
    Here are the places where featured image is shown.
    1. Featured Image are shown in blog or category view.
    Example: http://demo.themegrill.com/spacious/blog/ (you will see all post come with featured image)
    2. Also, for business template it makes heavy use of Featured Image of pages for Service widget pages, featured widget pages (recent work) and featured singe page widget.
    Example: http://demo.themegrill.com/spacious/

    For, single post and single page view the featured image is not shown. We have designed the theme this way. In this single post and single page view, users can upload image right at the top of content using the ‘Add Media’ button.

    As we have supported featured image in maximum sections of theme, we have add the tag ‘featured-image’.

    Hope this clears your confusion.
    If you are satisfied with our explanation, perhaps you might consider updating the rating.

    Thanks.
    ThemeGrill

Viewing 15 replies - 1 through 15 (of 256 total)