Title: tawkto's Replies | WordPress.org --- # tawkto [ ](https://wordpress.org/support/users/tawkto/) * [Profile](https://wordpress.org/support/users/tawkto/) * [Topics Started](https://wordpress.org/support/users/tawkto/topics/) * [Replies Created](https://wordpress.org/support/users/tawkto/replies/) * [Reviews Written](https://wordpress.org/support/users/tawkto/reviews/) * [Topics Replied To](https://wordpress.org/support/users/tawkto/replied-to/) * [Engagements](https://wordpress.org/support/users/tawkto/engagements/) * [Favorites](https://wordpress.org/support/users/tawkto/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 42 total) 1 [2](https://wordpress.org/support/users/tawkto/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/tawkto/replies/page/3/?output_format=md) [→](https://wordpress.org/support/users/tawkto/replies/page/2/?output_format=md) * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Tawk.To Live Chat] Support is non-existent](https://wordpress.org/support/topic/support-is-non-existent-10/) * Plugin Author [tawkto](https://wordpress.org/support/users/tawkto/) * (@tawkto) * [7 years ago](https://wordpress.org/support/topic/support-is-non-existent-10/#post-11482443) * hi Thomas, * The “Remove Branding” subscription can be canceled at** any time** prior to your renewal date. Simply click Admin > Billing > Cancel. * You would never have been re-billed if you clicked **cancel** before to your renewal date. * Support is available 24×7-365 via live chat on our website, or via [support@tawk.to](https://wordpress.org/support/users/tawkto/replies/support@tawk.to?output_format=md). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Tawk.To Live Chat] Sites mixing tawk.to accounts](https://wordpress.org/support/topic/sites-mixing-tawk-to-accounts/) * Plugin Author [tawkto](https://wordpress.org/support/users/tawkto/) * (@tawkto) * [7 years, 11 months ago](https://wordpress.org/support/topic/sites-mixing-tawk-to-accounts/#post-10373047) * Hello, * Could you please confirm you’re using the latest version of the plugin? * This was an issue on an old version of the plugin that stored sessions in the browser, though the latest version should have that resolved. * Please confirm you’re using the very latest version? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Tawk.To Live Chat] Option to hide chat?](https://wordpress.org/support/topic/option-to-hide-chat/) * Plugin Author [tawkto](https://wordpress.org/support/users/tawkto/) * (@tawkto) * [7 years, 11 months ago](https://wordpress.org/support/topic/option-to-hide-chat/#post-10373034) * Hi Sam, * You can tick “Hide widget when offline” in the Admin > Widget Settings area of the dashboard. * Hope this helps! 🙂 * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Tawk.To Live Chat] Chat bubbles not appearing on multiple sites](https://wordpress.org/support/topic/chat-bubbles-not-appearing-on-multiple-sites/) * Plugin Author [tawkto](https://wordpress.org/support/users/tawkto/) * (@tawkto) * [7 years, 11 months ago](https://wordpress.org/support/topic/chat-bubbles-not-appearing-on-multiple-sites/#post-10373029) * Hello, * What is the url of your site? We will take a look. * Please ensure do not have “Hide widget on Load” ticked in Admin > Widget Settings. * There is no know issue with the widget, it is currently being served to 60Million + visitors a day. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Tawk.To Live Chat] Chat box does not appear on site](https://wordpress.org/support/topic/chat-box-does-not-appear-on-site/) * Plugin Author [tawkto](https://wordpress.org/support/users/tawkto/) * (@tawkto) * [7 years, 11 months ago](https://wordpress.org/support/topic/chat-box-does-not-appear-on-site/#post-10373024) * Hello, * What is the url of your site? We will take a look. * Please ensure do not have “Hide widget on Load” ticked in Admin > Widget Settings. * There is no know issue with the widget, it is currently being served to 60Million + visitors a day. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Tawk.To Live Chat] Twak to Not showing up today](https://wordpress.org/support/topic/twak-to-not-showing-up-today/) * Plugin Author [tawkto](https://wordpress.org/support/users/tawkto/) * (@tawkto) * [8 years, 10 months ago](https://wordpress.org/support/topic/twak-to-not-showing-up-today/#post-9310450) * Hello! * We really apologize for the issues you experienced earlier today, there was a short outage with one of our visitor widget servers, which had a bit of a cascading effect. * All is working now, though do feel free to reach out to us support(at)tawk.to if you have any further issues? * Our sincere apologies for any inconvenience caused! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Tawk.To Live Chat] Feature request: Disable for Admins…](https://wordpress.org/support/topic/feature-request-disable-for-admins/) * Plugin Author [tawkto](https://wordpress.org/support/users/tawkto/) * (@tawkto) * [9 years, 1 month ago](https://wordpress.org/support/topic/feature-request-disable-for-admins/#post-9025199) * As an option, you could login to the tawk dashboard and ban yourself? * Maybe we can add the ability to “Hide widget for logged in Admins” in a future release. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Tawk.To Live Chat] Session destroyed bug](https://wordpress.org/support/topic/session-destroyed-bug/) * Plugin Author [tawkto](https://wordpress.org/support/users/tawkto/) * (@tawkto) * [9 years, 1 month ago](https://wordpress.org/support/topic/session-destroyed-bug/#post-9025195) * [@hossamhossny](https://wordpress.org/support/users/hossamhossny/) we have had the “powered by tawk.to” link on our widget since the first day we launched, back in 2013. * We recently launched an Add-on that allows you to remove that for $9/month. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Tawk.To Live Chat] tawkto plugin error – Warning: strpos(): Empty needle](https://wordpress.org/support/topic/tawkto-plugin-error-warning-strpos-empty-needle/) * Plugin Author [tawkto](https://wordpress.org/support/users/tawkto/) * (@tawkto) * [9 years, 1 month ago](https://wordpress.org/support/topic/tawkto-plugin-error-warning-strpos-empty-needle/#post-8986188) * Hello Silvawei, * Are you using the latest version of the plugin? * If not, please update the plugin and confirm? * tawk.to * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Tawk.To Live Chat] Mobile pre-chat form](https://wordpress.org/support/topic/mobile-pre-chat-form/) * Plugin Author [tawkto](https://wordpress.org/support/users/tawkto/) * (@tawkto) * [9 years, 1 month ago](https://wordpress.org/support/topic/mobile-pre-chat-form/#post-8986208) * Hello John, * That definitely shouldn’t be the case. * Do you have a trigger that is firing before the user has time to fill out the form by any chance? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Tawk.To Live Chat] Admin Access – how to navigate to dashboard](https://wordpress.org/support/topic/admin-access-how-to-navigate-to-dashboard/) * Plugin Author [tawkto](https://wordpress.org/support/users/tawkto/) * (@tawkto) * [9 years, 1 month ago](https://wordpress.org/support/topic/admin-access-how-to-navigate-to-dashboard/#post-8986200) * Hello, * You just login to the same dashboard, and accept their invite. * There is no need to log in to a separate dashboard, as tawk is an agent centric chat application that allows you to “share” properties with different users. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Tawk.To Live Chat] PHP Warning](https://wordpress.org/support/topic/php-warning-108/) * Plugin Author [tawkto](https://wordpress.org/support/users/tawkto/) * (@tawkto) * [9 years, 3 months ago](https://wordpress.org/support/topic/php-warning-108/#post-8819801) * @jdembowksi * We were not using a signature, we we’re signing off with our username. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Tawk.To Live Chat] PHP Warning](https://wordpress.org/support/topic/php-warning-108/) * Plugin Author [tawkto](https://wordpress.org/support/users/tawkto/) * (@tawkto) * [9 years, 3 months ago](https://wordpress.org/support/topic/php-warning-108/#post-8819477) * Hi Rohit, * This has been resolved with the latest update, please update the plugin and let us know? * thanks, * _[ [Signature moderated](http://codex.wordpress.org/Forum_Welcome#Signatures)]_ - This reply was modified 9 years, 3 months ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Tawk.To Live Chat] Widget disappears and reappears](https://wordpress.org/support/topic/widget-disappears-and-reappears/) * Plugin Author [tawkto](https://wordpress.org/support/users/tawkto/) * (@tawkto) * [9 years, 3 months ago](https://wordpress.org/support/topic/widget-disappears-and-reappears/#post-8819476) * Hi Antonio, * Which website is this on? * This is certainly very strange – the widget should not disappear at all. * Please let us know, and we will take a look for you. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Tawk.To Live Chat] Meaning of the yellow ball in the user](https://wordpress.org/support/topic/meaning-of-the-yellow-ball-in-the-user/) * Plugin Author [tawkto](https://wordpress.org/support/users/tawkto/) * (@tawkto) * [9 years, 3 months ago](https://wordpress.org/support/topic/meaning-of-the-yellow-ball-in-the-user/#post-8819473) * Hi [@antonio967](https://wordpress.org/support/users/antonio967/) * The yellow dot means the visitor has been idle on your website, with no activity for more than 20 minutes. * _[ [Signature moderated](http://codex.wordpress.org/Forum_Welcome#Signatures)]_ Viewing 15 replies - 1 through 15 (of 42 total) 1 [2](https://wordpress.org/support/users/tawkto/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/tawkto/replies/page/3/?output_format=md) [→](https://wordpress.org/support/users/tawkto/replies/page/2/?output_format=md)