Title: synapseone's Replies | WordPress.org --- # synapseone [ ](https://wordpress.org/support/users/synapseone/) * [Profile](https://wordpress.org/support/users/synapseone/) * [Topics Started](https://wordpress.org/support/users/synapseone/topics/) * [Replies Created](https://wordpress.org/support/users/synapseone/replies/) * [Reviews Written](https://wordpress.org/support/users/synapseone/reviews/) * [Topics Replied To](https://wordpress.org/support/users/synapseone/replied-to/) * [Engagements](https://wordpress.org/support/users/synapseone/engagements/) * [Favorites](https://wordpress.org/support/users/synapseone/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/users/synapseone/replies/page/2/?output_format=md) [→](https://wordpress.org/support/users/synapseone/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] Previous issue](https://wordpress.org/support/topic/previous-issue/) * Thread Starter [synapseone](https://wordpress.org/support/users/synapseone/) * (@synapseone) * [3 years, 9 months ago](https://wordpress.org/support/topic/previous-issue/#post-15882291) * [@bruceallen](https://wordpress.org/support/users/bruceallen/) Hi No they are not currently having the issue but I still want to know what was causing this as they had it before and had to use a proxy to connect, then they got it again and had to change proxy then they got it again. seem to happpen to them randomly so I would like to get to the bottom of it. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] Previous issue](https://wordpress.org/support/topic/previous-issue/) * Thread Starter [synapseone](https://wordpress.org/support/users/synapseone/) * (@synapseone) * [3 years, 9 months ago](https://wordpress.org/support/topic/previous-issue/#post-15878812) * Hi [@lastsplash](https://wordpress.org/support/users/lastsplash/) thanks. * What did you do and does than mean you can see what the issue was? * Just in case you are misunderstanding the issue, the customer was not having any problems logging in, they were not even trying to log in, they were simply trying to view the site homepage and were getting that error. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] Jetpack Security](https://wordpress.org/support/topic/jetpack-security/) * Thread Starter [synapseone](https://wordpress.org/support/users/synapseone/) * (@synapseone) * [3 years, 9 months ago](https://wordpress.org/support/topic/jetpack-security/#post-15861826) * [@bruceallen](https://wordpress.org/support/users/bruceallen/) just realised I hadnt tagged you on any of my previous replies so thought maybe thats why Ive not had any response. Hopefully that will do the trick 🙂 * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] customer can check out when no shipping options available](https://wordpress.org/support/topic/customer-can-check-out-when-no-shipping-options-available-2/) * Thread Starter [synapseone](https://wordpress.org/support/users/synapseone/) * (@synapseone) * [3 years, 9 months ago](https://wordpress.org/support/topic/customer-can-check-out-when-no-shipping-options-available-2/#post-15861452) * Ahhhhh! I see, so if I understand correctly just because the Paypal popup appears and they can log in to their Paypal account and select pay from balance or credit card etc doesn’t mean they can still successfully purchase. * If they will be prevented from completing the order because they will be prevented from clicking “Place Order” button then that’s fine. I wrongly thought that as they could get as far as logging in and selecting payment method the payment would go through. * Seems odd to let them get that far, I was convinced that when I originally tested this the payment button was disabled or made invisible if there were no valid shipping options. * Thanks for straightening that out for me! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] customer can check out when no shipping options available](https://wordpress.org/support/topic/customer-can-check-out-when-no-shipping-options-available-2/) * Thread Starter [synapseone](https://wordpress.org/support/users/synapseone/) * (@synapseone) * [3 years, 9 months ago](https://wordpress.org/support/topic/customer-can-check-out-when-no-shipping-options-available-2/#post-15861361) * Hi [@rynald0s](https://wordpress.org/support/users/rynald0s/), no all our other products ship internationally its just this one that doesn’t. * Yes we are using Woocommerce paypal payments plugin but I’m not entirely sure what you saying is expected behavior? - This reply was modified 3 years, 9 months ago by [synapseone](https://wordpress.org/support/users/synapseone/). - This reply was modified 3 years, 9 months ago by [synapseone](https://wordpress.org/support/users/synapseone/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] customer can check out when no shipping options available](https://wordpress.org/support/topic/customer-can-check-out-when-no-shipping-options-available-2/) * Thread Starter [synapseone](https://wordpress.org/support/users/synapseone/) * (@synapseone) * [3 years, 9 months ago](https://wordpress.org/support/topic/customer-can-check-out-when-no-shipping-options-available-2/#post-15861126) * Daniel N. (woo-hc) * No that’s not quite correct. The fact that the shipping options are not showing is the correct behavior as we do not ship that product to the destination address entered so do not have a shipping option configured for that zone. The problem is that the Paypal button should be either invisible or unclickable when no shipping option exists as currently the customer can click it, go to paypal and pay for the product without a shipping charge which shouldn’t be allowed. - This reply was modified 3 years, 9 months ago by [synapseone](https://wordpress.org/support/users/synapseone/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] customer can check out when no shipping options available](https://wordpress.org/support/topic/customer-can-check-out-when-no-shipping-options-available-2/) * Thread Starter [synapseone](https://wordpress.org/support/users/synapseone/) * (@synapseone) * [3 years, 9 months ago](https://wordpress.org/support/topic/customer-can-check-out-when-no-shipping-options-available-2/#post-15861103) * Hi Rafy a11n * Its not that there’s no address entered, there is an address entered and as we do not have any shipping options for that shipping class it states on the page“ no shipping options avaialable” so that bit is working fine. The problem is it is still showing the Paypal button which allows the customer to click and pay via paypal for the product cost with no shipping charge. The paypal button should be invisible or not clickable when the system detects no shipping option for the address entered. * I would rather not post site configuration information so can I send the system report to you personally? - This reply was modified 3 years, 9 months ago by [synapseone](https://wordpress.org/support/users/synapseone/). - This reply was modified 3 years, 9 months ago by [synapseone](https://wordpress.org/support/users/synapseone/). - This reply was modified 3 years, 9 months ago by [synapseone](https://wordpress.org/support/users/synapseone/). * Forum: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) In reply to: [customer can check out when no shipping options available](https://wordpress.org/support/topic/customer-can-check-out-when-no-shipping-options-available/) * Thread Starter [synapseone](https://wordpress.org/support/users/synapseone/) * (@synapseone) * [3 years, 9 months ago](https://wordpress.org/support/topic/customer-can-check-out-when-no-shipping-options-available/#post-15860948) * Thank you threadi, will do. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] Jetpack Security](https://wordpress.org/support/topic/jetpack-security/) * Thread Starter [synapseone](https://wordpress.org/support/users/synapseone/) * (@synapseone) * [3 years, 9 months ago](https://wordpress.org/support/topic/jetpack-security/#post-15853063) * Do I need to do anything further than reply here to get this issue open again? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] Jetpack Security](https://wordpress.org/support/topic/jetpack-security/) * Thread Starter [synapseone](https://wordpress.org/support/users/synapseone/) * (@synapseone) * [3 years, 10 months ago](https://wordpress.org/support/topic/jetpack-security/#post-15805668) * Were you able to take a look from your end? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] Jetpack Security](https://wordpress.org/support/topic/jetpack-security/) * Thread Starter [synapseone](https://wordpress.org/support/users/synapseone/) * (@synapseone) * [3 years, 10 months ago](https://wordpress.org/support/topic/jetpack-security/#post-15772157) * Hi Bruce * Still having the issue so if you could look and see that would be really cool. * I am reluctant to whiltelist the IP just in case there is something malicious causing this. * Heres our URL * [https://blackpowderguild.com](https://blackpowderguild.com) * Many thanks - This reply was modified 3 years, 10 months ago by [synapseone](https://wordpress.org/support/users/synapseone/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] Jetpack Security](https://wordpress.org/support/topic/jetpack-security/) * Thread Starter [synapseone](https://wordpress.org/support/users/synapseone/) * (@synapseone) * [3 years, 11 months ago](https://wordpress.org/support/topic/jetpack-security/#post-15693377) * Hi Michelle, * I dont mean to be awkward but how will giving you the URL enable to to take a look? Its only happening for this one customer from their IP all others can connect fine. What I need is where inside the Jetpack software I can go to unblock his IP address. If Jetpack can block an IP address from accessing our site then surely I should beable to go into Jetpack and unblock it? * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] Jetpack Security](https://wordpress.org/support/topic/jetpack-security/) * Thread Starter [synapseone](https://wordpress.org/support/users/synapseone/) * (@synapseone) * [3 years, 11 months ago](https://wordpress.org/support/topic/jetpack-security/#post-15689959) * I probably should also add that they just tried to access the homepage, they do not have an account and didnt try and log in. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Jetpack - WP Security, Backup, Speed, & Growth] Jetpack Security](https://wordpress.org/support/topic/jetpack-security/) * Thread Starter [synapseone](https://wordpress.org/support/users/synapseone/) * (@synapseone) * [3 years, 11 months ago](https://wordpress.org/support/topic/jetpack-security/#post-15689903) * apologies, the message began: * Jetpack has locked your site’s login page. * Your IP address………….. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[WooCommerce] All Product Images Suddenly Reversed Maginification!](https://wordpress.org/support/topic/all-product-images-suddenly-reversed-maginification/) * Thread Starter [synapseone](https://wordpress.org/support/users/synapseone/) * (@synapseone) * [4 years, 1 month ago](https://wordpress.org/support/topic/all-product-images-suddenly-reversed-maginification/#post-15550722) * Hi Berg, * Understood and thank you for your assistance. Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/users/synapseone/replies/page/2/?output_format=md) [→](https://wordpress.org/support/users/synapseone/replies/page/2/?output_format=md)