Title: supportwp300's Replies | WordPress.org --- # supportwp300 [ ](https://wordpress.org/support/users/supportwp1941/) * [Profile](https://wordpress.org/support/users/supportwp1941/) * [Topics Started](https://wordpress.org/support/users/supportwp1941/topics/) * [Replies Created](https://wordpress.org/support/users/supportwp1941/replies/) * [Reviews Written](https://wordpress.org/support/users/supportwp1941/reviews/) * [Topics Replied To](https://wordpress.org/support/users/supportwp1941/replied-to/) * [Engagements](https://wordpress.org/support/users/supportwp1941/engagements/) * [Favorites](https://wordpress.org/support/users/supportwp1941/favorites/) Search replies: ## Forum Replies Created Viewing 8 replies - 1 through 8 (of 8 total) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Anti-Malware Security and Brute-Force Firewall] Infected files not located by Anti-Malware GOTMLS – need help](https://wordpress.org/support/topic/infected-files-not-located-by-anti-malware-gotmls-need-help/) * Thread Starter [supportwp300](https://wordpress.org/support/users/supportwp1941/) * (@supportwp1941) * [3 years ago](https://wordpress.org/support/topic/infected-files-not-located-by-anti-malware-gotmls-need-help/#post-16881363) * Hello Eli, thank you for the fast email reply and explanation. As I understood, the Blue Host scan detected a SUSPICIOUS and UNOFFICIAL FOUND found in the “plugins- old”. It seems that’s why the plugin did not detect it. Thank you, very kind of you to check the file at the GitHub website and help me out. I am not an IT person so it is helpful to have you and your plugin! I appreciate it! Best! 🙂 - This reply was modified 3 years ago by [supportwp300](https://wordpress.org/support/users/supportwp1941/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] Elementor Form to Mailpoet connection problem](https://wordpress.org/support/topic/elementor-form-to-mailpoet-connection-problem/) * Thread Starter [supportwp300](https://wordpress.org/support/users/supportwp1941/) * (@supportwp1941) * [3 years, 9 months ago](https://wordpress.org/support/topic/elementor-form-to-mailpoet-connection-problem/#post-16119581) * Hi There! The ongoing problem seems to be that the subscriber receives the confirmation email, confirms, but **his email is not added to the subscriber’s list so the email can be sent**, Any idea how to fix this? I would appreciate any additional help. Thank you! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] Elementor Form to Mailpoet connection problem](https://wordpress.org/support/topic/elementor-form-to-mailpoet-connection-problem/) * Thread Starter [supportwp300](https://wordpress.org/support/users/supportwp1941/) * (@supportwp1941) * [3 years, 9 months ago](https://wordpress.org/support/topic/elementor-form-to-mailpoet-connection-problem/#post-16110957) * Thank you again for the reply, * I checked the instructions and went to the System Status: There are NO error messages. I am thinking that this may be an email incompatibility somewhere, not sure. When I am scheduling the newsletters after designing it, both sender and rely-to show: [mail@holisticsync.com](https://wordpress.org/support/users/supportwp1941/replies/mail@holisticsync.com?output_format=md). It seems that it should not be like this, but I tried changing it to my company email and it did not work. I am wondering if this should be the default WordPress email (which is not my company’s email) or if I need to authorize the email address. I did not understand how to do this last part. I could not find the location inside the plugin. * Added to the description that I already sent, I need to add: – After the subscriber signs up, Mailpoet sends a confirmation email, the subscriber clicks on it, and is taken to page saying he has been subscribed. However, his name and email DO NOT SHOW in the Mailpoet subscribers’ list (weird!). – Also, as the administrator, I do receive an automatic message saying the someone has subscribed (with the email address of the subscriber) Thank you for the help! I appreciate, I hope we can figure it out. I have a bunch of people visiting my website daily. Txs much! - This reply was modified 3 years, 9 months ago by [supportwp300](https://wordpress.org/support/users/supportwp1941/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[MailPoet - Newsletters, Email Marketing, and Automation] Elementor Form to Mailpoet connection problem](https://wordpress.org/support/topic/elementor-form-to-mailpoet-connection-problem/) * Thread Starter [supportwp300](https://wordpress.org/support/users/supportwp1941/) * (@supportwp1941) * [3 years, 9 months ago](https://wordpress.org/support/topic/elementor-form-to-mailpoet-connection-problem/#post-16110201) * Thank you for the reply, * Yeah, this is the exact documentation that I followed. I watched the video several times. I was going crazy and decided to start from scratch. So, all content was deleted and I followed the video. Let me tell you what’s happening now. Maybe you can help me: 1. Subscriber signs in through Elementor Form and the email address immediately shows on the Elementor subscribers list. 2. Mailpoet sends a confirmation link to the subscriber email; subscriber confirms and the confirmation message appears (I created a nice page for this message) 3. The newsletter that is scheduled to be sent immediately IS NOT SENT. * So, I followed the video and up to that point, it is working. However, after the confirmation, the system is not sending the welcome newsletter that it is supposed to send. I actually set up two Elementor forms, one for signing up to email list and to get a free PDF. None of them are being sent. Any ideas? Thank you! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[TranslatePress - Translate Multilingual sites with AI Translation] Pencil-Edit button missing and/or misplaced in some sections](https://wordpress.org/support/topic/pencil-edit-button-missing-and-or-misplaced-in-some-sections/) * Thread Starter [supportwp300](https://wordpress.org/support/users/supportwp1941/) * (@supportwp1941) * [3 years, 9 months ago](https://wordpress.org/support/topic/pencil-edit-button-missing-and-or-misplaced-in-some-sections/#post-16107034) * Hello, as instructed, I disabled all plugins and I discovered that the incompatibility is with Elementor. When I disabled Elementor (the basic version), all the pencil- edit buttons reappeared. However, Elementor is the site builder that I used to build the whole site and there is no way that I can substitute it at this point or permanently disable it to use Transltepress. So far, I like Translatepress and I am having this type of incompatibility is just a few pages. However, I also need to translate those. I also noticed that, when I have two columns, the pencil-edit buttons only vanish on the right column in some sections. What can I do in this case? Please, let me know. Txs! * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Complianz - GDPR/CCPA Cookie Consent] Front-end cookie banner NOT showing as customized in the back-end](https://wordpress.org/support/topic/frontend-cookie-banner-showing-as-customized-in-the-back-end/) * Thread Starter [supportwp300](https://wordpress.org/support/users/supportwp1941/) * (@supportwp1941) * [4 years, 8 months ago](https://wordpress.org/support/topic/frontend-cookie-banner-showing-as-customized-in-the-back-end/#post-15037752) * Hello Jarno, the banner at the front-end worked for a few minutes. After I sent you the last message, the problem came back. The front-end banner went back to the default, and does not show the configuration of the banner that I have done at the back-end. I spoke with my hosting provider several times and they tried to help with the necessary fixes and other possible strategies… the first time they fixed it (when I sent you the last message), but then the problem came back. I talked to them again today. I am wondering if you have any other ideas of how to troubleshoot this? Actually, I tried other cookie banner plugins, and it seems that many of them don’t work in my site… They frequently have a problem with the banner in the front-end. I hope I can fix the problems with Complianz so I can use it. I would appreciate any ideas.. I went to Complianz website, but I did not see the email for contacting you guys directly on your website. You suggested to send the screenshots… how can I send them? This problem is driving me crazy. Txs! - This reply was modified 4 years, 8 months ago by [supportwp300](https://wordpress.org/support/users/supportwp1941/). * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Complianz - GDPR/CCPA Cookie Consent] Front-end cookie banner NOT showing as customized in the back-end](https://wordpress.org/support/topic/frontend-cookie-banner-showing-as-customized-in-the-back-end/) * Thread Starter [supportwp300](https://wordpress.org/support/users/supportwp1941/) * (@supportwp1941) * [4 years, 8 months ago](https://wordpress.org/support/topic/frontend-cookie-banner-showing-as-customized-in-the-back-end/#post-15036386) * Hey Jarno, It worked! Thank you so much… I am a newbie, so I appreciate the help! Be well! 🙂 * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Complianz - GDPR/CCPA Cookie Consent] Front-end cookie banner NOT showing as customized in the back-end](https://wordpress.org/support/topic/frontend-cookie-banner-showing-as-customized-in-the-back-end/) * Thread Starter [supportwp300](https://wordpress.org/support/users/supportwp1941/) * (@supportwp1941) * [4 years, 8 months ago](https://wordpress.org/support/topic/frontend-cookie-banner-showing-as-customized-in-the-back-end/#post-15034292) * Thank you for the reply. Yes, I have selected Complianz < Cookie banner > banner settings… However, the problem I am referring to is that, whatever I choose at the back-end (opt-in or opt-out), the banner I customize with my text, buttons, etc…does not show in the front-end as I designed and configured. The front-end only shows a very simple banner which is completely different from the one I customized at the backend. The site is not live yet, so I can’t send a link; and there is no way to send snapshots here… Can you please let me know how to troubleshoot this type of problem? I am testing this plugin and if it works, I might buy the pro version. Txs! - This reply was modified 4 years, 8 months ago by [supportwp300](https://wordpress.org/support/users/supportwp1941/). Viewing 8 replies - 1 through 8 (of 8 total)