Title: supportwebdigit's Replies | WordPress.org --- # supportwebdigit [ ](https://wordpress.org/support/users/supportwebdigit/) * [Profile](https://wordpress.org/support/users/supportwebdigit/) * [Topics Started](https://wordpress.org/support/users/supportwebdigit/topics/) * [Replies Created](https://wordpress.org/support/users/supportwebdigit/replies/) * [Reviews Written](https://wordpress.org/support/users/supportwebdigit/reviews/) * [Topics Replied To](https://wordpress.org/support/users/supportwebdigit/replied-to/) * [Engagements](https://wordpress.org/support/users/supportwebdigit/engagements/) * [Favorites](https://wordpress.org/support/users/supportwebdigit/favorites/) Search replies: ## Forum Replies Created Viewing 13 replies - 1 through 13 (of 13 total) * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Chatbot with ChatGPT Wordpress] Chat Bubble doesn’t appear](https://wordpress.org/support/topic/chat-bubble-doesnt-appear/) * Plugin Support [supportwebdigit](https://wordpress.org/support/users/supportwebdigit/) * (@supportwebdigit) * [2 months, 3 weeks ago](https://wordpress.org/support/topic/chat-bubble-doesnt-appear/#post-18859151) * Hello, * The issue was that you hadn’t selected a context (meaning there was no source of responses for the chatbot). Without a context selected and created (embeddings), the chatbot won’t appear. This isn’t a bug, but rather a safety measure to prevent the chatbot from saying anything random. I think giving a one-star rating as a punishment for misusing the plugin is rather unfair, given the hundreds of hours spent on this plugin for free! A reconsideration of your rating would be appreciated. * Thank you * JC * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Chatbot with ChatGPT Wordpress] All good :-)](https://wordpress.org/support/topic/all-good-171/) * Plugin Support [supportwebdigit](https://wordpress.org/support/users/supportwebdigit/) * (@supportwebdigit) * [2 months, 3 weeks ago](https://wordpress.org/support/topic/all-good-171/#post-18859148) * Thank you very much for your comment – I really appreciate it! * JC * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Chatbot with ChatGPT Wordpress] Does ChatGPT only use the website data internally?](https://wordpress.org/support/topic/does-chatgpt-only-use-the-website-data-internally/) * Plugin Support [supportwebdigit](https://wordpress.org/support/users/supportwebdigit/) * (@supportwebdigit) * [3 months, 3 weeks ago](https://wordpress.org/support/topic/does-chatgpt-only-use-the-website-data-internally/#post-18826133) * Hello Gordon, * That’s a very important question — and I’m glad you asked it. No, using the chatbot does **not** train the public ChatGPT model with your website content.SmartSearchWP uses the OpenAI API. Data sent through the API is **not used to train or improve OpenAI’s models**. Since February 1, 2023, OpenAI does not use API customer data for training purposes * Here’s how it works in practice: - The chatbot sends relevant content from your website as _context_ to generate a response. - The AI generates an answer. - The data is not stored long-term for training. - OpenAI acts only as a data processor. * If required, OpenAI also provides a **Zero Data Retention (ZDR)** option that can be activated in your API settings for eligible use cases, meaning no data is retained beyond what is strictly necessary for the request lifecycle * Now regarding your paywall question: * If your chatbot is placed **behind a paywall**, then: - Only authenticated users can access it. - The AI will only use the content you explicitly include in the chatbot’s knowledge base. - The information remains restricted to your environment. - It will not become publicly accessible through ChatGPT. * In short: Your website content stays under your control. It is used temporarily to generate responses, not to train global AI models. * If you need stricter access control (e.g., limiting chatbot usage only to logged- in members or specific sections), that can also be configured or extended. * Hope this clarifies things — feel free to ask if you’d like more technical details. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Chatbot with ChatGPT Wordpress] Chat Bubble doesn’t appear](https://wordpress.org/support/topic/chat-bubble-doesnt-appear/) * Plugin Support [supportwebdigit](https://wordpress.org/support/users/supportwebdigit/) * (@supportwebdigit) * [7 months ago](https://wordpress.org/support/topic/chat-bubble-doesnt-appear/#post-18717902) * If you encounter an issue with the bubble (text not appearing), version 2.6.1 fixes this problem. * JC * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Chatbot with ChatGPT Wordpress] Problem with FA ICONS](https://wordpress.org/support/topic/problem-with-fa-icons/) * Plugin Support [supportwebdigit](https://wordpress.org/support/users/supportwebdigit/) * (@supportwebdigit) * [8 months, 2 weeks ago](https://wordpress.org/support/topic/problem-with-fa-icons/#post-18661707) * Hello * I’m not sure it’s the plugin. You use 2 icon libraries: Font Awesome 6 Free and Font Awesome 6 Pro in your pages. I think you need to deal with this problem first, because if you deactivate Font Awesome 6 Free you won’t have any more problems. * Our css are normally all typed to be targeted solely at the chatbot. * Can you give it a try and let me know how it goes? * Thanks * JC * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Chatbot with ChatGPT Wordpress] Problem with FA ICONS](https://wordpress.org/support/topic/problem-with-fa-icons/) * Plugin Support [supportwebdigit](https://wordpress.org/support/users/supportwebdigit/) * (@supportwebdigit) * [8 months, 3 weeks ago](https://wordpress.org/support/topic/problem-with-fa-icons/#post-18656323) * I see. Is it possible to reactivate it so that I can check? Thanks * JC * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Chatbot with ChatGPT Wordpress] Problem with FA ICONS](https://wordpress.org/support/topic/problem-with-fa-icons/) * Plugin Support [supportwebdigit](https://wordpress.org/support/users/supportwebdigit/) * (@supportwebdigit) * [8 months, 3 weeks ago](https://wordpress.org/support/topic/problem-with-fa-icons/#post-18654241) * Hi, * The problem comes from the CSS: when I delete CSS the icon appears. Example : * .fa-classic, .fa-regular, .fa-solid, .far, .fas {/* font-family: “Font Awesome 6 Free”; */} * The CORS concern : * your site [https://ballx.com.br](https://ballx.com.br) tries to load a font which is hosted on another domain ([https://dev.pixeel.net/…](https://dev.pixeel.net/…)). As this is a cross-origin resource, the browser requires the dev.pixeel.net server to explicitly say “yes, you can read me” via a CORS HTTP header. However, the response does not contain Access-Control-Allow-Origin, so the browser blocks. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Chatbot with ChatGPT Wordpress] Problem with FA ICONS](https://wordpress.org/support/topic/problem-with-fa-icons/) * Plugin Support [supportwebdigit](https://wordpress.org/support/users/supportwebdigit/) * (@supportwebdigit) * [8 months, 3 weeks ago](https://wordpress.org/support/topic/problem-with-fa-icons/#post-18653587) * Hello, * I just tested the plugin on ballx.com.br and it works great. I don’t really see where the icons that aren’t displaying are. Has the problem been resolved? * However, I do see some CORS policy issues, but these are not related to the SmartSearchWP plugin. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Chatbot with ChatGPT Wordpress] Try asking me again later](https://wordpress.org/support/topic/try-asking-me-again-later/) * Plugin Support [supportwebdigit](https://wordpress.org/support/users/supportwebdigit/) * (@supportwebdigit) * [11 months ago](https://wordpress.org/support/topic/try-asking-me-again-later/#post-18562275) * Hello, * Do you still have the problem? Can you put it into debug mode and send the results to [hello@smartsearchwp.com](https://wordpress.org/support/users/supportwebdigit/replies/hello@smartsearchwp.com?output_format=md)? * Thanks * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[The Events Calendar] theeventscalendar.com down](https://wordpress.org/support/topic/theeventscalendar-com-down/) * Thread Starter [supportwebdigit](https://wordpress.org/support/users/supportwebdigit/) * (@supportwebdigit) * [11 months, 3 weeks ago](https://wordpress.org/support/topic/theeventscalendar-com-down/#post-18524770) * Okay thx. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[Chatbot with ChatGPT Wordpress] Chat Bubble doesn’t appear](https://wordpress.org/support/topic/chat-bubble-doesnt-appear/) * Plugin Support [supportwebdigit](https://wordpress.org/support/users/supportwebdigit/) * (@supportwebdigit) * [1 year ago](https://wordpress.org/support/topic/chat-bubble-doesnt-appear/#post-18503650) * Hello, * The problem may be due to a cache issue. Try deactivating the cache to check whether the chatbot is displayed. If this is the case, you’ll need to exclude the plugin’s js from your cache. * JC * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Chatbot with ChatGPT Wordpress] An error occurred while contacting OpenAI](https://wordpress.org/support/topic/an-error-occurred-while-contacting-openai/) * Plugin Support [supportwebdigit](https://wordpress.org/support/users/supportwebdigit/) * (@supportwebdigit) * [1 year ago](https://wordpress.org/support/topic/an-error-occurred-while-contacting-openai/#post-18502768) * Hello, * Sorry for the delay. A new version of the plugin is available (2.5.3) which should correct this problem. * JC * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[Chatbot with ChatGPT Wordpress] A serious error has occurred on the website.](https://wordpress.org/support/topic/a-serious-error-has-occurred-on-the-website/) * Plugin Support [supportwebdigit](https://wordpress.org/support/users/supportwebdigit/) * (@supportwebdigit) * [1 year, 2 months ago](https://wordpress.org/support/topic/a-serious-error-has-occurred-on-the-website/#post-18366242) * Hi Karel, * I’ve created a new account so that I can reply here, as the admin account doesn’t work for replying. * Here’s how to do it: * Is it possible to activate the plugin’s debug mode (in the general settings), initiate a discussion and then go to the error log and provide me with the logs? You can deactivate debug mode afterwards. That way I can try to understand the problem. Ideally, if you could provide me with the debug.log logs that would be even better 😉 * You’ll have to tell me all this in the ticket I created when you created this topic on the forum, for confidentiality reasons. * Thank you very much * JC Viewing 13 replies - 1 through 13 (of 13 total)