Title: SupportCandy's Replies | WordPress.org --- # SupportCandy [ ](https://wordpress.org/support/users/supportcandy/) * [Profile](https://wordpress.org/support/users/supportcandy/) * [Topics Started](https://wordpress.org/support/users/supportcandy/topics/) * [Replies Created](https://wordpress.org/support/users/supportcandy/replies/) * [Reviews Written](https://wordpress.org/support/users/supportcandy/reviews/) * [Topics Replied To](https://wordpress.org/support/users/supportcandy/replied-to/) * [Engagements](https://wordpress.org/support/users/supportcandy/engagements/) * [Favorites](https://wordpress.org/support/users/supportcandy/favorites/) Search replies: ## Forum Replies Created Viewing 15 replies - 1 through 15 (of 118 total) 1 [2](https://wordpress.org/support/users/supportcandy/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/supportcandy/replies/page/3/?output_format=md)… [6](https://wordpress.org/support/users/supportcandy/replies/page/6/?output_format=md) [7](https://wordpress.org/support/users/supportcandy/replies/page/7/?output_format=md) [8](https://wordpress.org/support/users/supportcandy/replies/page/8/?output_format=md) [→](https://wordpress.org/support/users/supportcandy/replies/page/2/?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent] Assigning Agents Via REST API Not Working](https://wordpress.org/support/topic/assigning-agents-via-rest-api-not-working/) * Plugin Contributor [SupportCandy](https://wordpress.org/support/users/supportcandy/) * (@supportcandy) * [3 years, 3 months ago](https://wordpress.org/support/topic/assigning-agents-via-rest-api-not-working/#post-16657465) * Hello [@shoreywd](https://wordpress.org/support/users/shoreywd/) * You will need to add assigned agent to ticket form in order to use it from create ticket api. Also, if your apis are being called from customer accounts, you also need to enable assigned agent field for customer in the ticket form. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent] Filters database upgrade needed.](https://wordpress.org/support/topic/filters-database-upgrade-needed/) * Plugin Contributor [SupportCandy](https://wordpress.org/support/users/supportcandy/) * (@supportcandy) * [3 years, 3 months ago](https://wordpress.org/support/topic/filters-database-upgrade-needed/#post-16638148) * Hello [@medalofhonor](https://wordpress.org/support/users/medalofhonor/) * Please update to the latest version, v3.1.6, and then do the upgrade process until it is gone. This is happening because of duplicate entrees produced by the last version. * If you still face any issues, please create a ticket on our website or send an email to [support@supportcandy.net](https://wordpress.org/support/users/supportcandy/replies/support@supportcandy.net?output_format=md) for further assistance. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent] Can’t create ticket on the SC website](https://wordpress.org/support/topic/cant-create-ticket-on-the-sc-website/) * Plugin Contributor [SupportCandy](https://wordpress.org/support/users/supportcandy/) * (@supportcandy) * [3 years, 3 months ago](https://wordpress.org/support/topic/cant-create-ticket-on-the-sc-website/#post-16638133) * Hello [@mike80222](https://wordpress.org/support/users/mike80222/) [@masoudpsp](https://wordpress.org/support/users/masoudpsp/) * Please update to v3.1.6 and these issues will be fixed. * If issue persists, reload the dashboard page for few times to allow cron to run for database upgrade. * If you still face any issues, please create ticket on our website or send an email to [support@supportcandy.net](https://wordpress.org/support/users/supportcandy/replies/support@supportcandy.net?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent] Can’t create ticket on the SC website](https://wordpress.org/support/topic/cant-create-ticket-on-the-sc-website/) * Plugin Contributor [SupportCandy](https://wordpress.org/support/users/supportcandy/) * (@supportcandy) * [3 years, 3 months ago](https://wordpress.org/support/topic/cant-create-ticket-on-the-sc-website/#post-16637560) * Hello [@mike80222](https://wordpress.org/support/users/mike80222/) * This issue happened after last update v3.1.5. We are actively working on this issue and will release new version for this. * Meanwhile, we have applied hotfix for v3.1.5 too, and it is safe to update now. * If you need to create ticket on our website, please send an email to [support@supportcandy.net](https://wordpress.org/support/users/supportcandy/replies/support@supportcandy.net?output_format=md) * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent] Attachments are not working anymore](https://wordpress.org/support/topic/attachments-are-not-working-anymore/) * Plugin Contributor [SupportCandy](https://wordpress.org/support/users/supportcandy/) * (@supportcandy) * [3 years, 3 months ago](https://wordpress.org/support/topic/attachments-are-not-working-anymore/#post-16621653) * Hello [@calyweb](https://wordpress.org/support/users/calyweb/) * You will be presented with database upgrade notice in the Dashboard of your website. Please follow that and it will start working again. * We have made few improvements in the attachment area and for that it requires existing data to be upgraded. * If you still face issues, feel free to create a new ticket on our website. * Forum: [Reviews](https://wordpress.org/support/forum/reviews/) In reply to: [[SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent] Please answer the tickets](https://wordpress.org/support/topic/please-answer-the-tickets/) * Plugin Contributor [SupportCandy](https://wordpress.org/support/users/supportcandy/) * (@supportcandy) * [3 years, 11 months ago](https://wordpress.org/support/topic/please-answer-the-tickets/#post-15916644) * Hello [@dpolun](https://wordpress.org/support/users/dpolun/) Sorry for the delay in replying to the tickets. We are working hard to respond to tickets as soon as we can. Hopefully, you will receive a reply today itself. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent] Problem with email notifictions](https://wordpress.org/support/topic/problem-with-email-notifictions/) * Plugin Contributor [SupportCandy](https://wordpress.org/support/users/supportcandy/) * (@supportcandy) * [3 years, 11 months ago](https://wordpress.org/support/topic/problem-with-email-notifictions/#post-15916572) * [@echoalpha](https://wordpress.org/support/users/echoalpha/) Sorry for the delay. We are experiencing a large number of ticket volumes. Reply has been added to ticket #10962. Closing this thread because supporting premium add-ons is not allowed here. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent] Plugin can´t be activated: Fatal Error](https://wordpress.org/support/topic/plugin-cant-be-aktivated-fatal-error/) * Plugin Contributor [SupportCandy](https://wordpress.org/support/users/supportcandy/) * (@supportcandy) * [3 years, 11 months ago](https://wordpress.org/support/topic/plugin-cant-be-aktivated-fatal-error/#post-15879672) * [@jtripperz](https://wordpress.org/support/users/jtripperz/) This issue is now fixed. Please update to the latest version. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent] SupportCandy reset file](https://wordpress.org/support/topic/supportcandy-reset-file/) * Plugin Contributor [SupportCandy](https://wordpress.org/support/users/supportcandy/) * (@supportcandy) * [3 years, 11 months ago](https://wordpress.org/support/topic/supportcandy-reset-file/#post-15879669) * [@sdnazdi](https://wordpress.org/support/users/sdnazdi/) * Please create a ticket on our website. One of our agents will share the file with instructions. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent] Warning: All hooks and filters are changed.](https://wordpress.org/support/topic/warning-all-hooks-and-filters-are-changed/) * Plugin Contributor [SupportCandy](https://wordpress.org/support/users/supportcandy/) * (@supportcandy) * [3 years, 11 months ago](https://wordpress.org/support/topic/warning-all-hooks-and-filters-are-changed/#post-15879667) * [@webdados](https://wordpress.org/support/users/webdados/) Unfortunately, our framework has been completely changed, and we had to do this. We understand the concerns you are having, but please stick to the previous version if you are not ready to update to latest version yet. * As we have only a few hooks and filters, adjusting your code should take less than an hour. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent] Support page not showing](https://wordpress.org/support/topic/support-page-not-showing-2/) * Plugin Contributor [SupportCandy](https://wordpress.org/support/users/supportcandy/) * (@supportcandy) * [3 years, 11 months ago](https://wordpress.org/support/topic/support-page-not-showing-2/#post-15879655) * [@bigtrousers](https://wordpress.org/support/users/bigtrousers/) Can you please share your site health info here? Optionally, you can create a ticket on our website to share this. Please mention this thread in the ticket to relate. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent] Support Candy Custom Login/SignUp Form Doesnt Work!](https://wordpress.org/support/topic/support-candy-custom-login-signup-form-doesnt-work/) * Plugin Contributor [SupportCandy](https://wordpress.org/support/users/supportcandy/) * (@supportcandy) * [3 years, 11 months ago](https://wordpress.org/support/topic/support-candy-custom-login-signup-form-doesnt-work/#post-15879649) * [@elahehjani](https://wordpress.org/support/users/elahehjani/) Please create a new ticket on our website; one of the support agents will help you check the issue. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent] Warning on new update ver 3.0.0](https://wordpress.org/support/topic/warning-on-new-update/) * Plugin Contributor [SupportCandy](https://wordpress.org/support/users/supportcandy/) * (@supportcandy) * [3 years, 11 months ago](https://wordpress.org/support/topic/warning-on-new-update/#post-15875445) * New version is released for the issue, please update. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent] Ticket URL not working without being logged in](https://wordpress.org/support/topic/ticket-url-not-working-without-being-logged-in/) * Plugin Contributor [SupportCandy](https://wordpress.org/support/users/supportcandy/) * (@supportcandy) * [3 years, 11 months ago](https://wordpress.org/support/topic/ticket-url-not-working-without-being-logged-in/#post-15875444) * [@joenathan](https://wordpress.org/support/users/joenathan/) We are working on the setting that will add a setting to enable the ticket URL to open without OTP. It will be available in the next version within a few days. * Forum: [Plugins](https://wordpress.org/support/forum/plugins-and-hacks/) In reply to: [[SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent] Cannot create new tickets in version 3](https://wordpress.org/support/topic/cannot-create-new-tickets-in-version-3/) * Plugin Contributor [SupportCandy](https://wordpress.org/support/users/supportcandy/) * (@supportcandy) * [3 years, 11 months ago](https://wordpress.org/support/topic/cannot-create-new-tickets-in-version-3/#post-15875442) * [@benevento](https://wordpress.org/support/users/benevento/) Please create a ticket on our website. One of our agents will help you solve this. Viewing 15 replies - 1 through 15 (of 118 total) 1 [2](https://wordpress.org/support/users/supportcandy/replies/page/2/?output_format=md) [3](https://wordpress.org/support/users/supportcandy/replies/page/3/?output_format=md)… [6](https://wordpress.org/support/users/supportcandy/replies/page/6/?output_format=md) [7](https://wordpress.org/support/users/supportcandy/replies/page/7/?output_format=md) [8](https://wordpress.org/support/users/supportcandy/replies/page/8/?output_format=md) [→](https://wordpress.org/support/users/supportcandy/replies/page/2/?output_format=md)